Quantcast
Jump to content

Recommended Posts

Posted

Here’s a question that has caused me to rethink my position many times. When installing only 2 new tires, should you put them on the front or rear? I know the differences between FWD, AWD, 4WD and RWD, but according to an article I read in a trade magazine, it really does not make a difference what vehicle you are referring to, if you are only replacing 2 tires, they should always be installed on the rear.

 

What are your thoughts?

Posted

Here’s a question that has caused me to rethink my position many times. When installing only 2 new tires, should you put them on the front or rear? I know the differences between FWD, AWD, 4WD and RWD, but according to an article I read in a trade magazine, it really does not make a difference what vehicle you are referring to, if you are only replacing 2 tires, they should always be installed on the rear. What are your thoughts?

 

Joe, I think from a driving stand point I would prefer to put the two new tires on the front of front wheel drive vehicles and on the rear of rear wheel drive. However, because it is said to be a safety issue (whether true or not) I think we have to install them on the rear. I don't know that I really believe that but if I install two new tires on the front of a car and they have a wreck and a smart lawyer decides to sue me I think I lose hands down no questions asked.

Posted

common sense would say install them on the drive wheels for traction......another thought would be always in the front for steering control, especially in the winter months.

Posted

I always place the new ones on the front because I wouldn't want to hear about a customer blowing out a worn front tire and loosing control and wrecking the vehicle. Its easier to control a flat rear tire than a flat front tire in my experience.

Posted

New tires should always go on the rear. I was skeptical until I got to try it out on a test track at the Michelin Plant. Makes a big difference when driving in the rain. To protect you and your customer always put the new tires on the rear.

Watch this video it is true!

  • Like 1
Posted

I read that article too, and several others. They all said to put the tires with the most tread on the rear. The article I read even referenced a lawsuit from a woman's family in Texas that is suing because thew tire place should have known to put the new tires on the rear.

Posted

I read that article too, and several others. They all said to put the tires with the most tread on the rear. The article I read even referenced a lawsuit from a woman's family in Texas that is suing because thew tire place should have known to put the new tires on the rear.

 

This is exactly what I am talking about. I think that the best tires should go on the front because in the event of a blow out on the rear the car can still be steered but we are opening ourselves up to lawsuits if we do that.

Posted

Here's another piece of info from Cooper.....

 

Cooper Tire Service Bulletin113.pdf

 

Maybe we should be selling all 4 tires, unless the other 2 are in "like new" condition? There are too many legal issues these days. We all want to do the right thing and respect the customer’s financial position, but do we compromise our business when the customer states they cannot go for all 4 tires, and we settle on selling them only 2?

  • 4 weeks later...
Posted

WOW! I had heard new tires on the rear, but I was always of the opinion if it were my car i would want the best tires on the front in case of a blowout until now. Then again I understand the importance of having good tires in the first place.

 

When my customers ask me about used tires I tell them used tires are tires that someone else threw away.

Posted

I always place the new ones on the front because I wouldn't want to hear about a customer blowing out a worn front tire and loosing control and wrecking the vehicle. Its easier to control a flat rear tire than a flat front tire in my experience.

 

If your customer has two worn out tires after you replace two, why do you only replace two? And don't play the "They don't have the money card."

Posted

This is exactly what I am talking about. I think that the best tires should go on the front because in the event of a blow out on the rear the car can still be steered but we are opening ourselves up to lawsuits if we do that.

 

How can this be exactly what you are talking about? You are talking about a blow out. The basis of the whole discussion is driving in general, a world of difference between the two. Watch the video they explain EXACTLY why you mount the worst tires on the front. If the worst tires are bald, cords showing, in bad enough condition to worry about a blow out, then they are UNSAFE and you should call it out because of that. Otherwise a blow out could happen on any tire at anytime, not just when the best tires are on the rear.

Posted

Maybe we should all develop a disclaimer form for the customer to sign if they need tires and don't replace all that are needed or if they want new tires mounted on the front instead of the rear.

Posted

Maybe we should be selling all 4 tires, unless the other 2 are in "like new" condition? There are too many legal issues these days. We all want to do the right thing and respect the customer’s financial position, but do we compromise our business when the customer states they cannot go for all 4 tires, and we settle on selling them only 2?

The customer will only buy two tires and you are held responsible for their vehicle being involved in a crash, what's next? You're liable when they buy the cheapest round-and-black they can get and then crash because they didn't have good enough traction to make it up that hill in the winter and slid backwards into a crash? Well you were willing to sell them the cheapo tires weren't you? Might as well close up shop right now because you just can't fix stupid, no matter how hard you try. The customer is too cheap to listen to you and your experience, the ambulance chasers don't care about anything but their BMW payment, I mean contingency fee, and the courts are too stupid to see the real condition. After all you are a business so that means you're rich, right? You just can't fix stupid.

 

And by the way, no I do not have that dismal an outlook as to close up shop, but the scenario is all too true.

  • 2 months later...
Posted

why not make the customer choose and record it on the w/o.? we always go new on the front for steering and drivability, worn tires often cause a "pull" even on a properly aligned f.e., mike

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By Zenoo
      Hi my name is Zenas and I am 26 years old from Alberta, Canada. I started my own automotive repair shop in December 2023. After running it for 1 year I made a little bit of profit. I needed some advice on how I could increase it. Its a 3 bay shop with two 2 post hoists and one 4 post hoist with alignment. I am the only mechanic in the shop as I can't afford to hire anyone at this point. I am charging about $120 per hour for the labor and very minimal mark up on parts. The shop had no customer base when I got it so it took me sometime to build returning customers. If I try to increase the prices on parts the customers run away. Seems like they are calling around the city and going to the cheapest person. My monthly over head cost is about $7000. Whatever I make in a month goes back into next month's rent. Any advices on how to manage this properly from other shop owners?
    • By champtires
      Champtires has dropped prices on more than 8,000 tires. The markdowns – which are mostly between 15 and 20 percent per tire – are on top of the company’s everyday low prices for high-quality used and take-off tires.
      BF Goodrich, Bridgestone, Continental, General Tire, Goodyear, Hankook, Michelin, Pirelli and many other brands are included in the price drops.
      Discount Examples:
      CONTINENTAL PROCONTACT TX 245/45-19 98 H with 8/32 tread
      Regular Price: $146.67
      Markdown Price: $126.27
      FALKEN PRO G5 CSV 235/60-18 107 V with 10/32 tread
      Regular Price: $92.62
      Markdown Price: $74.10
      FIRESTONE DESTINATION LE 3 275/45-20 110 H with 8/32 tread
      Regular Price: $113.40
      Markdown Price: $92.99
      MICHELIN_DEFENDER2 TAKEOFF 215/45-17 91 H (less than 50 miles driven)
      Regular Price: $165.19
      Markdown Price: $140.41
      YOKOHAMA YK-CTXv225/60-18v100 H with 8/32 tread
      Regular Price: $53.86 
      Markdown Price: $43.09

      To find tires that are included in the sale, start by searching at www.champtires.com. Tires that have been discounted will have a new price displayed in red.
      Free shipping is included on all orders placed through Champtires.com.
      Established in 2009, Champtires is one of the leading sellers of premium used tires in the United States and also sells take-off tires (driven for 50 miles or less) and new tires. Headquartered in West Mifflin, PA, Champtires operates distribution centers in multiple states and two retail locations in the Pittsburgh, PA area.
      Prices and availability accurate as of publication date.
    • By carmcapriotto
      Thanks to our partners, NAPA TRACS and Promotive
      Managing your cash flow can feel overwhelming, but the Profit First system offers a fresh approach to organizing your finances. In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the pros, cons, and practical applications of Profit First for auto repair shops. Whether you’re new to the system or looking to refine your cash management strategy, this episode is packed with actionable insights.
      Key Takeaways:
      What is Profit First? Learn the basic framework of allocating revenue into multiple bank accounts to better manage cash flow. Benefits of Profit First: Understand how it can help you get a clear picture of your cash flow and improve financial decision-making. Challenges to Watch For: Discover why overcomplicating allocations or starting with too many accounts can hinder success. Practical Implementation: Hunt shares a simple three-account system tailored to auto repair --shops for effective cash management. Expert Tips: Adapt the system to your business size and goals, and avoid common pitfalls that lead to failure.
      Thanks to our partner, NAPA TRACS
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      Thanks to our partner, Promotive
      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Download a Copy of My Books Here:
      Wrenches to Write-Offs Your Perfect Shop 
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By marxautocenter
      Hello all,
       
       I'm currently the General Manager of a pre-owned vehicle sales and service center. The business has a great reputation in the community, and has done well for 35 years. The current owners are ready to retire and enjoy a life of less responsibilities. They have deemed me fit to take control, and are helping me out by carrying the note, with a good down payment of course. We are still working on the nuts and bolts of the deal, and it has me thinking of all the avenues I could pursue in the future. Which leads to my question, should I continue to sell cars, or just focus on service? I know I'm not giving much information, but I'm looking to hear from other owners who may have experience on both ends, on some pros and cons. I know the 2 segments are symbiotic, as sales gives us future service work, and service has the option of offering vehicles for sale when a service customers vehicle is deemed not worth repairing. 
      The current numbers are skewed, as service gives a discounted rate to sales in the manner of 50 dollars per hour of labor, as opposed to the 134.77, and also parts are at cost. I am a numbers guy, and would like to make a decision on what would be most profitable, and I will have a better idea as we work over the reports.
      I'm just looking for opinions from knowledgeable folks. We don't have a master technician at the moment, so we struggle on diagnostics sometimes, and I would have to resolve that should I decide to remove sales from the equation. 
      Sales end is currently handled solely by one owner, other than myself talking to customers on the lot. We have a license now for 30 cars.
      Fenced in yard behind building capable of storing 40+ cars, with a front lot that displays the 30 vehicles for sale. 
      Great customer base, minimal advertising in the 35 years of business. ARO is 426.20 currently, and we average around 2000 RO's annually in the last 4-5 years. 
       
      I know I'm not providing enough information, but I can update when more becomes available.
       
      Thanks in advance!
       
       
       
       
    • By carmcapriotto
      Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Partnering with a recruiter isn’t just about filling a position—it’s about building a team that drives your business forward. In this episode, Kelly Cavanaugh, VP of Recruiting at Promotive, Brian Burris, Account Manager at Promotive, and Matt Fanslow, Shop Manager and Diagnostician at Riverside Automotive, share expert insights on attracting and retaining top talent in the automotive industry. Gain valuable perspectives from both a recruitment company and the shop level, offering a well-rounded view on hiring strategies, retention, and building successful teams. Dive into critical topics shaping the industry, including: Recruiting Strategies to attract top talent Retention Techniques to keep employees engaged Overcoming Ghosting in today’s hiring landscape Resume Building tips for technicians Cultural Fit and why it matters in building strong teams
      Kelly Cavanaugh, VP of Recruiting, Promotive Brian Burris, Account Manager, Promotive Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Show Notes Watch Full Video Episode It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com. Challenges in Hiring (00:02:56) Cultural Fit in Interviews (00:03:49) Pre-Screened Interview Questions (00:04:55) Working Interviews (00:05:52) Confidentiality in Job Searches (00:06:37) Reasons for Leaving Jobs (00:07:02) Culture and Career Opportunities (00:08:11) Balancing Work and Training (00:08:34) Investment in Training (00:09:11) Candidate Profiles and Training Willingness (00:12:56) Resume Building Assistance (00:17:09) Candidate Preparation for Interviews (00:18:34) Curious vs. Serious Job Seekers (00:19:39) Ghosting Phenomenon in Recruitment (00:20:47) Communication with Candidates (00:21:31) Understanding Candidate Excuses (00:23:19) Importance of Recruiters for Shop Owners (00:26:09) Delegating Recruitment Tasks (00:32:39) Cultural Shift in Recruitment Practices (00:34:17) Importance of Job Satisfaction (00:36:01) Defining Job Expectations (00:36:34) Qualifying Candidates Effectively (00:36:57) Delegating Hiring Responsibilities (00:37:28)
      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors



×
×
  • Create New...