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Here are some stats that I came across the other day with regards to where people in the US are spending their time these days…

 


  •  
  • 76% of people in the US actively use the internet
  • The average person spends over an hour every month on Google
  • The average person spends over an hour every month on YouTube
  • And get this… 126 million in the US are on Facebook and they average spending 32 minutes socializing each time they visit!!!
  • Even better, 42% of people over the age of 50 (our best customers!) use social media sites like Facebook and Twitter – and that number doubled over the past year!

 

Lets contrast that to a few other tidbits…

 


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  • Yellow Page usage is way down (I couldn’t find any official figures, but you already know this is true)
  • Newspaper circulations continue to slide by double digit percentages every year
  • More than half of TV watchers record their programs (and blow by the commercials)
  • The cost of mailing a letter is going to cost 5.6% more real soon

 

Soooo…. The majority of Americans are getting online and spending an incredible amount of time while there, and the effectiveness of the ‘traditional’ way of marketing your business is declining quickly and getting more and more expensive. Any thoughts on where you might want to focus your efforts now and into the future??

 

The Best Way To Get Noticed Is To Stand In Front Of (not behind) The Stampeding Crowd!

 

Best, Ron Ipach, CinRon Marketing Group

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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