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Treat Your Part Suppliers With Respect


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We all know all too often the frustrations of dealing with your local part suppliers at times; wrong parts, defective parts, delayed deliveries, on and on. Although it may appear as if there is a conspiracy, I don’t think they intentionally want to do your business harm.

 

The fact is we need our part suppliers and we need on-time deliveries. Productivity equates to profit and having the right part delivered in a timely manner is critical.

 

We started a policy to be respectful and courteous over the phone to all parts counter people and to the drivers. We make a little small talk and make sure we thank the drivers for the fast service. You be surprised how people react to a little humanity for a change, after getting beat up all day.

 

Think of it this way….if your shop stands out because you’re known has the “nice guys”; I promise you if there are 2 deliveries going out at the same time, your shop will be the first stop.

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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