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As shop owners, we sometimes feel that we need to answer every question and handle every situation. While you need to be proficient as a business owner, you also need your employees to think for themselves. Empower your people to solve problem. Ask them for their opinions and don’t be too quick to jump in on every situation. The more you jump in and solve their problems, the more they will rely on you. This is not to say you don’t have their back; but a team functions best when everyone takes ownership of their position and takes responsibility to take care of problems. Will employees make mistakes? Yes. But there isn’t a shop owner on this planet that has a perfect record at making decisions. We all make mistakes. As a shop owner; teach, mentor and coach. Include your employees in on decisions that relate to their job position. When employees feel you trust them, they will begin to solve their own problems. This will set you free to work on the things that will bring you greater success.
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I was wondering what is your best interview question? I know the collective mind of ASO is full of wisdom and great ideas. Maybe the best interview question you SHOULD have asked. I figure by the end of this thread we will all have a few fresh questions for that next applicant.
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Wondering how you all handle repair work to your own vehicles. How do you pay, how do you handle parts costs, write an RO or not, how does it affect gross sales. I currently write an RO, pay the guys time just like any other job, but cost the parts to myself. The RO is for zero sales but has tech time charged to it. Wondering how others do it. I also have too many vehicles...
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Our shop is being refitted with all new equipment. Up for discussion is the choice of wheel alignment lifts. The local distribution here in Hong Kong, has two brands on offer: Hunter, who are well known and reputable, and Ravaglioli, who are well-represented, but relatively unknown to me. Does anyone here have any information to share on the pro's and cons of these two? I've had mixed results with Italian equipment in the past, some good, some tragic. Hoping to avoid any unnecessary shedding of tears, blood and cash.
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Very interesting, almost seems to good to be true...
Would like any feedback positive or negative.
Is the customer information safe?
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