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This post was prompted bc of another post- but wondering on the most influential and helpful books out there that you have read and wanted to share. For me, it was How to Win Friends and Influence People by Dale Carnegie Great book I think every entrepreneur should read. I want to try and read a book a week
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Hi Shop Owners! I wanted to come over shop owner forum and offer you an exclusive invitation to join me TOMORROW NIGHT on my Free Webinar - Registration is now open for my free Auto Repair Webinar - I'm going to be talking about what it takes to go from just being an ordinary shop to an EXTRAORDINARY shop. What do I mean by ordinary? It's where 95% of shop owners lie. Car Count numbers aren't nearly where they should be The shop is not meeting their financial goals. Their time is being sucked up. They're working entirely too many hours. They're not getting a chance to spend time with their family. In other words, the shop isn't exactly what they thought it was going to be when they started it. What I'm going to be talking about is what it takes to be in the top 5%, where it's making money hand over fist, where you're being able to take time off. You're going to be able to spend time with your family, go do what you want to do with whoever you want, whenever you want to do it. Those things that if you roll back to the day that you started your business, you thought you would be able to do. If this sounds like you, click here to learn more and register now... (** WARNING: Spots are filling up FAST, Click here to Reserve NOW **)
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Never before has there been a better time to BE YOUR OWN BOSS in the multi-billion dollar automotive service industry. This well established eight bay auto center is a nationally recognized brand and View the full article
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Hello all, After two years, Our shop would like to start servicing TPMS services lights preset on most vehicles we encounter at our facility. I can't even imagine how much income we lost from not thinking about this earlier. What scanners do you use to scan\flash TPMS sensors and how much do you charge? Thanks in advance for your thoughts and opinions. Nick
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Jewel of Denials
I think everyone should experience working with the general public at some point in their life. The variety of people you meet is absolutely fascinating. They come from all walks of life and from every part of the globe. If you’re a people person, working with the general public can be wonderful experience.
For the most part, that’s how it is, but every now and then you find that one, you know the one, the one we all know as our crazy relative or neighbor who seems to over exaggerate everything they say and nothing seems truthful.
Their stories are real gems, that’s for sure, and their stories are usually as long as the Nile River. At first you’ll listen intently but it doesn’t take long before you have to wonder at what level of sanity you’ve just left. I’m usually the guy behind the service counter that at some point leans back in the seat and waits for the story to end. Then, I can start asking questions or write down what seems to be important. Deep down I’m already thinking that I’ve got to write this one down because nobody is going to believe it. Denial and finger pointing seems to be the favorite thing when it comes to their car repair.
One of my all-time favorites is this guys. Let me tell you his story.
A rather tall gentlemen comes into the lobby and asks, “Can you guys replace a wiring harness?” To which I answered, “Yep, not a problem. What kind of car is it?” That question was soon overlooked and not answered. The seriousness of the problem was his major concern. Me, I’d like to know what kind of car it is and what brought you here in the first place. Although, this unknown car seems to have more than “car” issues to deal with, most of which he’s already self-diagnosed. However, even with the self-diagnosis the issues with this car seemed to be getting stranger and stranger as the story went on.
First off the front end was wrecked and repaired by a shoddy bodyshop. Although the “crappy” repair job (as he put it) wasn’t his concern. It was that the battery was dead, and it kept going dead, which he attributed to the headlight and turn signal wiring as the cause. According to his technical knowledge if I fixed the wiring under the front bumper the battery drain would disappear. The story just kept getting deeper than just the wiring harness or the dead battery. “The car hasn’t been started in three years,” he tells me. “That’s not a problem,” I said, “I can get it started and then check for what’s causing the battery drain.”
He was all for it until he mentioned one more thing, “OK, I’ll check with my neighbor.” Now, why in the world does this guy need to check with his neighbor? I had to ask. “Is there a problem with the car that you have to ask the neighbor about it?” Oh there was all right, the car IS his neighbor’s car. “Oh, so you’re just checking up on the repair costs for your neighbor then?” I asked. No, he wasn’t. He was doing this on his own. Why you ask? Well, that got a bit strange too. Turns out the car is in his garage, and it’s been there for the past three years! OK, I’ve got to ask, “Why has your neighbor’s car been in your garage with a messed up front end, a dead battery, and not been started in three years?” “Because that’s where I parked it after the wreck,” he tells me.
You mean to tell me this guy has had a borrowed neighbor’s car in his garage for the past three years? Apparently, yes. Now that’s some nice neighbor I’d say. I mean really, for three years his neighbor never questioned when he was going to return the car he borrowed to go down to the grocery store? I’m not sure if either one of these neighbors are playing with a full deck.
This guy even wanted his neighbor, whose car it was, to pay for the damaged front end that he caused! Of course, he denied having a wreck and getting it slapped back together by this so-called bodyshop, or that the car had some sort of battery problem to his ever-so-generous neighbor. How did I know that? Because he asked me not to tell his neighbor about it. I haven’t met that guy yet, and if he’s anything like this guy, oh man! Glad I’m not living next door to this guy. Borrow my hand saw, or couple of wrenches sure, but my car and then not tell me about it for three years? I’m shocked. I mean seriously, admit ya done wrong, and go on. Quit trying to deny it.
Then there are the typical denials that happen on a regular basis. Dad buys son a car, son tears it up and then tries to say “It just happened. That telephone poll just jumped right out in front of me.” Right, I’m sure it did. Especially when the right front tire is wedged under the car from sliding over the curb and the front bumper has the shape of a telephone pole left embedded in it.
Insurance frauds are another denial that I see too often. Where the owner is trying to get more out of their insurance company than what they should. Like the time this guy got into a wreck and even before it left the crash site it wouldn’t start. Upon further investigation the problem turned out to be a severely worn out timing belt that finally snapped. The timing belt was so worn out that it literally crumbled to pieces as you touched it. (I still have the timing belt on the wall.)
Somehow, someway, this guy got his insurance company to foot the bill for a new timing belt. Why? Because it wasn’t like that before the wreck. Ya mean it wasn’t worn out and about to fall off before the wreck? How long did ya expect the original belt to stay on there, dude? I’m sure the sudden stop from the wreck probably put the final nail in the coffin for the old tired and worn out timing belt but seriously, that is strictly a maintenance issue that you’ve neglected. Which of course, he denied that he ever missed any scheduled services on his car. The insurance company bought his story, and I changed the belt. Everybody was happy in the end. Although, I’d hate to see what this guy’s insurance premiums look like now.
Ah yes, there are a few gems out there that can make ya chuckle or leave you wondering what in the world just happened. But, at least ya can smile, write up the work order, and go on. If nothing else, you can at least look forward to the next jewel of denials.
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