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Hi, so yesterday a girl walks in and handed me some pictures of what looks to be a Black spot on her cooling fan like something has been rubbing on it. She explained that she was on a trip over the weekend and something it happened she lost all her coolant while driving. She had it towed to the local Subaru dealer. They told her the cooling fan had rubbed a spot through on the upper radiator hose causing the engine to loose it’s coolant, it overheated and now supposedly the engine is seized up. Guess who just replace the radiator about one month ago Yep we did. Luckily she’s a very nice girl but kind of sat there wondering what I would do for her. she said the dealer quoted her six grand for a new engine... of course that’s not gonna happen since has approximately 200,000 on her 05 Subaru Outback. Now the vehicle is approximately three hours away and she’s wondering what I can do for her. I talk to the dealership that the car is that they basically said whoever put the radiator in is at fault but they didn’t know why the hose started rubbing against the fan??? Anyway we were in that spot last so I feel like I’m responsible to do something. Wondering if anybody has any thoughts on how to handle this, or if anyone has had similar situations. Thanks. Sent from my iPhone using Tapatalk
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We recently started doing courtesy inspections through bolt on technology. I have one technician that is being very resistant to writing any vehicles up for any maintenance or problems as he feels we shouldn't be pressuring the customer. Today we had one come in from Goodyear that they recommended upper and lower ball joint's. I asked him to check it out and to complete the multi point inspection. On the multi point he indicated that there were no problems with the ball joints. I had the owner recheck and he found the ball joints had significant play present. The owner was quite frustrated as this was $1500 that we could have potential he lost had he not rechecked him. The technician that originally came and checked it out came to me and asked why the owner was being such a dick. based on his resistance to completing the courtesy inspections, not knowing what he's checking out (has recommended fuel filters and timing belts when the car doesn't have one) and hey I'm calling the owner a dick I feel it made to be time to let this employee go. Should I write him up for insubordination or just cut ties with him?
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So this year I have taken my shop towards the next level and am at a point where I need good advice and wisdom before proceeding. I went from a one bay facility to a two bay facility and added a second lift. I am the only person working. I am looking for an employee so I can get out of the shop and start doing sales and management. I have spent a lot of money over the last years in business on tools and equipment. I need to grow because I am just way too busy and slammed with work quite frequently and staying very late at the shop to complete tasks. I have very little personal time and need to delegate. Several large ticket repairs often cause my schedule to back up. I plan to save up money to hire a good technician and to be able to start them out and have money for the hard times until I can get them up to the "speed of trust". I have worked at shops in the past and have seen employee turnover and have seen where we found a great technician but the boss couldn't pay on time for whatever reason and the tech would end up leaving. I don't want to be in that situation. Question 1: I need to know should I be looking for a master tech or maybe a mid level tech who knows their way around??? I dont really want to take on an apprentice because I don't have time to train them and babysit them. I want someone who can hit the ground running. It would be nice to turn them loose and not have to worry about the repairs they are doing. I want to make an employee handbook and agreement for shop procedures, cleaning, showing up on time, policies, etc. so they will know up front what is expected. Question 2: What should I expect to pay them? Salary, flat rate, bonus, a combonation of any of these? Starting pay vs normal pay? Question 3: How did you go from a one man army to having employees and bigger successes? I really don't need help to find one at the moment although I am open to suggestions but I want to focus on the questions at hand. I am a good tech but I am also not the fastest because I am picky and want things done right. Call it OCD or whatever but I don't like come backs. I am also a great service adviser and would rather have a tech doing the work so I can run the business. Thank you
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Hey everyone, I am one year into my business, Yet have no idea how much money im making! Im good at the working on cars, and doing jobs correctly but when it comes down to keeping track of every penny, Im a big slacker. Well This year is time for some change, I wanna know! How do you guys keep track of everything? I used snap on manager se, But the numbers never match my bank accounts etc..And theres no way to keep track of expenses such as utilities, etc..Also how do you keep track of consumables like brake cleaners, wheel weights etc? Im at a total loss.
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Typically, at the end of the year, tool reps and other sales people will try to sell shops tools and equipment with the pitch to make sure you get all your write-off deductions in by the end of the year.
While this tax strategy can reduce your taxable income, thus reducing the amount of taxes you owe, you need to discuss any purchase with the purpose of using it as a write-off with a qualified accountant first.
Reducing taxable income through ligament write-off deductions can in many cases also reduce your cash reserve. Cash is king and sometimes paying taxes and maintaining cash reserve is the smarter decision.
Everyone wants to reduce their business and personal income tax. But, please discuss with your accountant any purchase that may impact cash reserve. Obviously, if you need a particular tool or equipment to operate your business, that’s different.
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