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Posted

HELLO! Anybody out there? It has been over a week since anyone posted on this forum. Joe, are you still out there. Everything o.k.?



Posted
HELLO! Anybody out there? It has been over a week since anyone posted on this forum. Joe, are you still out there. Everything o.k.?

 

I'm out here, just been real busy at work and home...

Posted
HELLO! Anybody out there? It has been over a week since anyone posted on this forum. Joe, are you still out there. Everything o.k.?

 

I am here. I took some time off. My son from California came to visit.

 

Sorry for not keeping in contact

Posted
I am here. I took some time off. My son from California came to visit.

 

Sorry for not keeping in contact

 

Glad everything is o.k. I understand being too busy, it happens but I was a little concerned since you never know what is going on.

Posted

Thanks for the concern, nice to know there are people out there like you.

 

Starting our 2nd location has been tougher that I thought. I have no regrets and business is ok. It's just that I need to hone my skills better, revise my systems and re-work old policies.

 

These are the growing pains of expanding. If it were easy, everyone would do it!

  • 2 weeks later...
Posted
Thanks for the concern, nice to know there are people out there like you.

 

Starting our 2nd location has been tougher that I thought. I have no regrets and business is ok. It's just that I need to hone my skills better, revise my systems and re-work old policies.

 

These are the growing pains of expanding. If it were easy, everyone would do it!

 

yeah but it'll all pay off in the end.

Posted

Yes, I firmly believe that. What I have learned in the short term is how important it is to manage the business. You can't grow your business or run your business from a creeper or under the hood!

  • 2 weeks later...
Posted
Yes, I firmly believe that. What I have learned in the short term is how important it is to manage the business. You can't grow your business or run your business from a creeper or under the hood!

 

It will run you if you don;t get out from under the hood. Pay someone else to do it while you run the business is what I think.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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