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Can Your Business Run Without You?


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  • 2 months later...

I realize this post was from several months ago, but...... We own a shop, have two techs. Neither are capable to run the front counter or do estimates. Here's the question, with business being down, how would my business make more money if I am paying someone to run the desk instead of me?

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You may not make any more money in your case. And, techs should not run the front counter. I think you running the office is a good thing. The only issue I have is that as the owner you have to work on growing the business. And that means having free time to work on the numbers, advertising, etc.

 

It's not easy with two techs. I don't know how big your shop is. Is there room to grow?

 

Unfortunately, the town we're in is flooded with repair shops, at least 9 shops for a town of 6000. Plus this is a bedroom community, with no loyalty. I do take time for advertising, and a good bookkeeper helps too. I have become an amazing juggler, you should see my hat collection. Thanks for the reply.

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  • 2 months later...
Tough situation. I guess you need to find your unique competitve advantage.

 

We all wear too many hats. I would like to compare collections.

Joe all of the advice you give sounds like that simanar I went to.(management success)

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Wow, I will take that as a compliment

Joe I am going to go through the program.I got on this site looking for something just like management susses.I have got a lot of really great ideas from all of you.I will keep you all ap to date.(I start the program 1-11-10 it is a 6 month program).Wish me luck!!!

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  • Have you checked out Joe's Latest Blog?

         3 comments
      Got your attention? Good. The truth is, there is no such thing as the perfect technician pay plan. There are countless ways to create any pay plan. I’ve heard all the claims and opinions, and to be honest, it’s getting a little frustrating. Claims that an hourly paid pay plan cannot motivate. That flat rate is the only way to truly get the most production from your technicians. And then there’s the hybrid performance-based pay plan that many claim is the best.
      At a recent industry event, a shop owner from the Midwest boasted about his flat-rate techs and insisted that this pay plan should be adopted by all shops across the country. When I informed him that in states like New York, you cannot pay flat-rate, he was shocked. “Then how do you motivate your techs” he asked me.
      I remember the day in 1986 when I hired the best technician who ever worked for me in my 41 years as an automotive shop owner. We’ll call him Hal. When Hal reviewed my pay plan for him, and the incentive bonus document, he stared at it for a minute, looked up, and said, “Joe, this looks good, but here’s what I want.” He then wrote on top of the document the weekly salary he wanted. It was a BIG number. He went on to say, “Joe, I need to take home a certain amount of money. I have a home, a wife, two kids, and my Harly Davidson. I will work hard and produce for you. I don’t need an incentive bonus to do my work.” And he did, for the next 30 years, until the day he retired.
      Everyone is entitled to their opinion. So, here’s mine. Money is a motivator, but not the only motivator, and not the best motivator either. We have all heard this scenario, “She quit ABC Auto Center, to get a job at XYZ Auto Repair, and she’s making less money now at XYZ!” We all know that people don’t leave companies, they leave the people they work for or work with.
      With all this said, I do believe that an incentive-based pay plan can work. However, I also believe that a technician must be paid a very good base wage that is commensurate with their ability, experience, and certifications. I also believe that in addition to money, there needs to be a great benefits package. But the icing on the cake in any pay plan is the culture, mission, and vision of the company, which takes strong leadership. And let’s not forget that motivation also comes from praise, recognition, respect, and when technicians know that their work matters.
      Rather than looking for that elusive perfect pay plan, sit down with your technician. Find out what motivates them. What their goals are. Why do they get out of bed in the morning? When you tie their goals with your goals, you will have one powerful pay plan.
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