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The Sport of Auto Repair with Chris Jones - Diagnosing the Aftermarket A to Z


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Matt Fanslow and Chris Jones discuss the similarities between sports and business, focusing on talent development, leadership, and team dynamics. The conversation covers the importance of creating a winning culture, being open to new opportunities, and the impact of long-term thinking versus short-term decisions. They also touch on the role of leadership in fostering a supportive environment and the parallels between a football team's offense and defense with the front and back of the shop in auto repair.

Show Notes

  • The parallels between sports and business (00:00:40) 
  • Mark Cuban's practicality and work ethic (00:01:11) 
  • Examples of underestimated talent in sports (00:11:13) 
  • The importance of work environment (00:15:42) 
  • Players leaving toxic environments (00:17:19) 
  • Players restructuring contracts (00:18:39)
  • Finding talent beyond high draft picks (00:22:21) 
  • Building a winning culture (00:26:00) 
  • Isaiah Thomas and the New York Knicks (00:32:13) 
  • Aging Player Syndrome (00:34:35) 
  • Creating an Environment for Talent to Succeed (00:35:52) 
  • Impact of Compensation Structure (00:37:15) 
  • Respect for Time and Collaboration (00:39:28) 
  • Leadership and Culture in Sports and Business (00:40:37) 
  • Cultural Impact of Key Players (00:43:24) 
  • Leadership and Passion for Winning (00:47:42) 
  • The comparison between football and shop management (00:48:25) 
  • Managing and improving shop performance (00:50:36) 
  • Evaluating talent and maintaining a positive culture (00:54:51) 
  • The role of the coach in shaping the team's culture (00:58:45) 
  • The intense competitiveness and dedication of Michael Jordan (01:03:05)
  • Draymond Green's Incident (01:05:17) 
  • Warriors Culture (01:06:32)
  • Durant's Leadership (01:07:30) 

 

Thanks to our Partner, NAPA Autotech napaautotech.com

 

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

 

Click to go to the Podcast on Remarkable Results Radio

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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