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Are You Affiliated with a Nationwide Program? If so, Why?

Joe Marconi
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Charlie Contributor

Charlie

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Morning, Joe

Our shops are affiliated with Technet, there are two primary reasons behind the why. 1. is the ability to offer a Nationwide Warranty, and 2. is financial. We maximize our rebates using early pay, online ordering and threshold spending. While I know our prices may not be the lowest, the rebates amount to 8% of total purchases, that is a significant amount. We are also using their equipment buyback program, over a 5 year period (if our spending remains above the threshold) we will have recouped $88,000 in equipment expense. This was negotiated using our financing, which was a preferable interest rate. 

While we are affiliated with Technet, we choose not to promote our affiliation in any way. We do not allow any signage, and promotions or posters, and no handouts. My brand is just that, and I see no advantage to share our efforts with any third party. It may be a personal gripe, but I dislike the name - Technet. That name only confuses the consumer, and we certainly want to avoid that. I am grateful for the affiliation, however I manage the relationship by my terms. 

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bantar Community Regular

bantar

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Posted

We use the Pronto Warranty Program. 2yr/24000 miles. It was $420 annually last year and $600 this year.   We have it for my "peace of mind" should someone be traveling and break down.   I'd rather know that they had coverage than worry to death.  

I've been on the receiving end and they paid full boat.   I've had a customer use the program and it only covered the failed part and labor, but of course, the customer didn't use the warranty.   They paid, and I had to submit for reimbursement for them.   Didn't cover the entire bill as there was a secondary problem uncovered, but related to the part failure.    So, I'm a little less confident in them, but the warranty covers the installed parts as it should.

This warranty covers me regardless of where I buy parts, subject to the exclusions of things like rebuilt motors and others.   So, I'm not required to buy from any specific vendor.    We handout a tri-fold warranty card with each invoice.   We don't promote it with signage, but do promote a Nationwide Warranty during check in or out as needed.

They also offer affiliate programs for other vendors, such as AVI on Demand, Enterprise Rental, etc.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
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