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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
  • Similar Topics

    • By leonard simpson
      Where is the best source for inspection forms. Looking for some thing I can download and customize.
       
    • By CAautogroup
      Hello all,
       
      We have finally taken the steps to offer commission to our employees. I would like to know how (if you do it at your shop) you go about doing so. Do you have a spread sheet/form that the employees turn in weekly for what they have sold? If you have a form/sheet do you mind sharing it?
       
      Do you offer a percentage of certain jobs (at a certain amount) after the cost of parts and overhead?
       
      We currently pay our technicians hourly and believe the incentives would boost business especially since it has been slow lately.
       
       
      Thanks in advance for your thoughts.
       
      Nick
      CA Auto Group
    • By ATLAuto
      Apologies if this has been covered already.
       
      Is anyone using an online / electronic inspection form for vehicles? I would like to set something up with our techs via an iPad app of some sort, as our current system is not working well at the moment.
    • By mspecperformance
      If you are willing to share, please post your inspection forms.
    • By CAautogroup
      Hello all,
       
      How many auto repair shops / quick lubes / etc follow up there repairs by filling out a Multi-Point Vehicle Inspection Form? I would like to introduce this concept to our facility in hopes of obtaining future jobs and to tell customers about any present or future problems.
       
      If you currently use a form, did you design it yourself or purchase a generic form? Do you give a copy to the customer or just keep it for your records (carbon copy)?
       
      I am not too sure about other shops, but I also feel it is somewhat of a liability if an item is overlooked or not properly examed and checked or marked off in acceptable condition. Do you ask the customer to sign off on the inspection form so they are in reciept of it?
       
      Thanks in advance for your thoughts and opinions.
       


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