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Posted

@CAR_AutoReports created an article about ADAS, but I can't reply there.  It was a good article.   Thank you.  Starting a new topic to discuss this in more detail since it won't let me respond there.

I've started asking around to see if the Mobile Diagnostics guys are adding ADAS to their mobile services and so far, I've found no one, but also haven't looked very hard either.    At a minimum, we all need to be able to recognize when ADAS is impacted and know whether to proceed with a service or not, if we are unequipped to tackle the next step.

I do have a few questions / observations / :

  1. With the complexity of these procedures, does anyone have a feel for how the dealers are pricing / handling ADAS reprograms? 
  2. In looking at this as a service offering, assuming one has room, I wonder about the following:
  • What prices would the market bear for such services?
  • You mention that you are getting paid for documentation.  Sounds like the ADAS services are time and materials charging.   Your car didn't program in the typical 45 minute drive cycle, so you are charged extra.    I think I remember reading about some complex procedures that were in the 10 hour range?   Any comment on typical job sizes?  
  • Lastly on charging, I can see people throwing fits on such "frivolity" (anything you don't fully understand must not be important).   "If it's that much, time to get rid of the car!!!!"
  • Looks like this could be a single specialty shop offering - B2B only.
  • Are there generic tool kits that work with multiple car lines or is it one tool kit per line?
  • Any idea of the types of such kits and their costs?  You mentioned $20K toolkit.  
  • If access to OE Information is mandatory this may also impact which car lines are selected (as one may not want many subscriptions, even if temporary)
  • Can we perform an ADAS impactful repair, but then sublet to the dealer for the ADAS reprogram (or other local shop)?  Is this a good strategy or not? 

As of today, I've seen a number of cars with these systems, but have not performed any services which would impact them.

 

  • Like 2
  • 4 weeks later...
Posted

@bantar are you having issues commenting on this article by @CAR_AutoReports or other?

 

You should be able to add a comment below the article:

image.png

You can also post in the syndicated topic (same as the article and shares commenting)

 

Posted

Well, I'm not having a problem today.  I see a post box there now and I expect that it would work.   I didn't see one previously, but I can't promise that I wasn't blind on that day.  Indeed this was a response to that article and belongs there.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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