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  • Have you checked out Joe's Latest Blog?

    • By Joe Marconi in Joe's Blog
         5
      Typically, when productivity suffers, the shop owner or manager directs their attention to the technicians. Are they doing all they can do to maintain high billable hours? Are they as efficient as they can be?  Is there time being wasted throughout the technician’s day? 
      All these reasons factor into production problems, but before we point fingers at the technicians, let’s consider a few other factors.
      Are estimates being written properly? Are labor testing and inspections being billed out correctly? Are you charging enough for testing and inspecting, especially for highly specialized electrical, on-board computer issues, and other complex drivability work?  Is there a clear workflow process everyone follows that details every step from the write-up to vehicle delivery? Do you track comebacks, and is that affecting production?  Is the shop layout not conducive to high production? For example, is it unorganized, where shop tools, technical information, and equipment are not easily accessible to every technician?  Are you charging the correct labor rate and allowing for variables such as rust, vehicle age, and the fact that most labor guides are wrong? Also, is there effective communication between the tech and the service advisor to ensure that extra labor time is accounted for and billed to the customer? These are a few of the top reasons for low productivity problems. There are others, but the main point is to look at the entire operation. Productivity is a team effort.  Blaming the techs or other staff members does not get to the root cause in most cases.
      Maintaining adequate production levels is the responsibility of management to create the processes that will lead to high production while holding everyone accountable. 
  • Similar Topics

    • By carmcapriotto
      Recession is the main topic for everyone as we enter into 2023, almost 3 years post-pandemic. The Aftermarket Radio Network has collaborated together to offer their forecast for the year. Consider this your 'one stop podcast player' to hear insights from an accountant, technician, business coach and marketing perspective. Together, we continue to Advance the Aftermarket.
      Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast
      Show Notes:
      Hunt Demarest 2023 Episode- 2023 Forecast and Business Outlook Matt Fanslow 2023 Episode- 2023 Outlook Chris Cotton 2023 Episode- Surviving 2023 and Beyond Brian & Kim Walker 2023 Episode- Creating Your Own Economy Blow people away with your customer service experience Stop stopping Mindset- staying positive Focus on your own numbers, not anyone else Over half of the people that make 150 to $200,000 a year are living paycheck to paycheck. Could you survive during 2008 without government aid? Advertising doesn't happen overnight! It's not about cutting expenses, it’s being more efficient with what you have. Pivote parts matrix ‘buckets’   Don’t forget about your internal customers- employees “Experience is remembered long after price is forgotten"
      Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com
      Connect with the Podcast
      Aftermarket Radio Network
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Support our partners:
      Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com


      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Shop Talk Entering the field as a woman Trade school as a woman Finding a job Coworkers Business Development Group Female Impact: Getting Through [RR 549]  
      The show is sponsored by NAPA Auto Care napaautocare.com
       
      NAPA Benefits Center: napabenefitscenter.com
      NAPA Member Site: member.napaautocare.com
      Email Matt: [email protected]
      Diagnosing the Aftermarket A - Z YouTube Channel HERE
       
      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi
      Let's face it, no one or no entity will help us with the Tech shortage. The truth is, this is not new. This shortage has been created largely from decades of steering young people to college, and not the trades.  I believe we need to get involved with apprenticeship programs. Below is an article in Motor Magazine.
      Your thoughts? Comments?
       
       
    • By ASOG Podcast
      Every New Auto Tech Needs To Hear This
    • By ASOG Podcast
      Auto Repair Shops Should All Be Doing This


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