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Posted

Has any signed up or know of this product? "Truvideo"

BG has partnered with a company called Truvideo.  The process allows you to take a short video of the car and document any issues. The video is then sent to the customer, either thru a text message or email. The tech or service advisor narrates the video.  The customer can see on video things like worn brakes, worn tires, a leaking hose, etc.  

I think that this has its place in the multipoint process. Below is a link for more information.

Your thoughts?

https://www.bgprod.com/programs/truvideo/

 

  • Like 1
  • 2 months later...
Posted

Joe, I agree 100%... with the concept. In reality, there's 2 tactics at work here. #1 - DEMONSTRATE the problem. #2 - Build TRUST. The ONLY problem with any of the strategies is... you have to use THAT 4 LETTER WORD! It's WORK! Yup! It takes a little work - but the rewards are well worth it. In fact, I did a video about this one simple strategy - and every repair shop in the market already has the tools to do it!

YOUTUBE-WeirdHack-AsSeenOnTV.jpg.331301bcb56e33fc2debad38891a9134.jpg

I know that with new or existing customers, you've GOT TO WORK on building TRUST! Sending video or simple pics does that. Sad to see that every shop owner ALREADY OWNS THE TOOLS THEY NEED... but they don't use them. :/

Hope this helps! 
Matthew Lee
"The Car Count Fixer"
Grow Your Car Count, Income and Profits!

  • Like 1
  • 3 weeks later...
Posted

I see two sides to the trust issue and video.

If you show a video of the problem (part) to the customer, they now trust that it (really) needs it. My thinking is that if they REALLY  trusted you , they wouldn’t need the video!

I only occasionally use pictures and seldom use video. I think trust is huge !

Victor

  • Like 1
Posted

Trust is number 1 above all.  Building relationships is the key to success.   

Video helps to build that trust, especially with new customers.   In addition, customers can clearly see what we are explaining.  It just helps the entire process. 

 

 

  • Like 1
Posted

Digital is the way to go but sending a video is a bit clunky.  The customer has to go through the whole video, then try to look back at pieces of it.  I think pictures as part of an inspection would be the better way to go.  Reserve video of items that move or make noise.

  • Like 2
Posted
2 minutes ago, mikerisich said:

Digital is the way to go but sending a video is a bit clunky.  The customer has to go through the whole video, then try to look back at pieces of it.  I think pictures as part of an inspection would be the better way to go.  Reserve video of items that move or make noise.

Well,  Mike is the expert, so I will defer to his expertise!  Mike makes great points.  

  • Like 1
Posted

We've been doing this for a couple of years now. We take a quick video with sound, 30 seconds or less, with a smart phone and email it to the customer through a dedicated business email . The customers can respond right through the email or call us back. We find it helpful in selling front end work, leaks and under car, things that customers can't readily see. Digital technology makes things easy and also lends professionalism to what we do.

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