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Customer frustrations


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Is it just me that the customers are becoming more frustrating.....Yesterday we had a vehicle in for a warranty repair. During the repair the battery went dead and we had to put a replacement in to fnish testing. Customer declined replacing the battery and of course when he came to pick it up it had to be jumped off. This morning he came back and wanted us to test the battery again because he didn't have any problems this morning. He then tells me he just wanted to check before he went to Sam's to purchase a battery himself. I have to admit I wanted to tell him we've checked it twice, jumped you off once, and had to put a spare in just so we could work on your car-have sam's check it if that's who you're buying the battery from.

 

Another frustration here lately and I know it just comes with the territory is courtesy inspections. We ask before we do them, spend 30 minutes to an hour checking them out and then they don't want to buy anything. How do we can handle this? I don't want to be wasting time checking cars out if they don't have any interest in fixing them.

 

Here's an example of our courtesy inspection: http://autoinsight.info/inspection.aspx?inspectionid=744ea18a-99f5-4d62-ad67-077fb3c7e346&t=classic&sb=def

Edited by spencersauto
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