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The Rules Of Physics - Rules are rules, however physics isn't one of those rules you can break...but customers still ask you too.


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The Rules of Physics

         There’s something to be said about having rules.  There are some rules we follow because they’re laws, and rules we all follow out of respect, because it’s the polite thing to do.  While other rules are just common sense.  However, as they say, “Rules are made to be broken”.  That may apply to most rules, but the rules of physics are not something that can be tampered with, although some people think they can.  Here’s my list of customer antics that definitely require a refresher course in basic physics.

         Rotational differences in an arc

         A customer asks for an oil change and a tire rotation.  After the tire rotation the customer is out in the parking lot examining their car.  He motions for the mechanic to come out and look at the car.  For some reason he is livid about the valve stems and white lettering on his tires.  Apparently the letter or the valve stems aren’t in perfect sync as they were when he arrived. Obviously, the mechanic is at fault and needs to correct it. Somebody contact my physics teacher.

         Gravity and the defrost duct

         In the haste to get ready for a special dinner party a diamond ring was laid on top of the dash.  In a flash the diamond ring slid down into the defrost duct and was gone, completely out of sight. The next day the mechanic was told to gently tip the car over and shake the diamond ring out.  Yep, just lift the car up, toss it upside down, and that little ring will just fall out, and since gravity is your friend the ring should just fall out.  I’m just wondering whose holding the car upside down… the mechanic?

         Coolant can be hot, and don’t let the pressure get to you

         Even with a temperature gauge showing the actual water temp. It’s virtually impossible to get through to some people that you shouldn’t take the radiator cap off a hot engine.  Even in this modern era with plenty of warning labels clearly visible, somebody is going to twist the cap off and get a face full of hot coolant.  Of course, it’s even harder for some people to understand the physic behind how pressure and the coolant mix affects the boiling point of water, or the fact that the radiator is under pressure for quite some time after you shut the car off. Oh, and by the way, water boils at 212° and most car coolant systems run at a much higher temperature than that.

         All brake pads are the same

         Have you ever wondered how much time the engineers and scientists spend on developing brake pad materials? Did you ever stop and think that some of their attempts weren’t the best, but still had some merit? There’s a lot of physic involved.  I’m sure there were a few awesome ideas that still failed to be considered as the top notch part.  So, where do those ideas go? Especially the pads that don’t last as long, or squeal, or chatter, or just plain aren’t that great.  They usually end up as the discount store’s cheaper line of brake pads. 

You know the ones, the ones that have poor heat coefficient, or a glue that breaks down and causes the pad to slide off the backing. Somebody had to wholesale them, somebody had to market them and somebody had to price them to sell. Never fear, Mr. Discount is here!  He’ll buy them up and sell them to the DIY’r market and tell them how wonderful they are.  Not to worry, it’s pretty clear no one in the store knows how to read those DOT edge codes anyway. They’ll find somebody else to blame for their early brake pad failure, it’s surely has nothing to do with their decision to buy the cheapest part.  

         Increasing mileage by decreasing fuel

         Has there ever been a time that the first thing people wanted to know about their new car wasn’t the gas mileage?  When I was a kid, and muscle cars could be purchased right from the showroom there was still that sticker on the window with the miles per gallon clearly visible.

I’m not sure if gas mileage was the big concern, but every crackpot inventor since the beginning of the internal combustion engine thinks they’ve come up with the holy grail of mileage-increasing-fuel-saving device that is going to turn even the biggest gas guzzling muscle car into the next fuel economy giant.  From adding magnets to the fuel lines, to some sort of wind turbulence device stuffed into the cold air inlet.

 The physics dictates the impossibilities that at some point the return on the energy consumed surpasses the rate of energy produced, but on we go with the next grandiose idea to save fuel by some superific idea maker who got it approved by 9 out of 10 experts.  You know the ones, “those experts” ya know.  The same experts you hear about on all those TV commercials.  I’ve often wondered who the 10th expert was and why in the world didn’t they just say 9 out of 9 experts and skip the 10th guy all together. Too presumptuous I suppose.

 Have ya ever noticed these mileage ideas only show when the price per gallon goes up? I guess were all too busy driving around and can’t think up any new fuel saving ideas when the price is low, or we were listening to that 10th expert, and momentarily forgot about the other 9.

For every reaction . . .

One of the laws of physics states that for every action there is an opposite and equal reaction.  Now it’s not likely if we all stood on a chair and jumped off at the same time that we could disrupt the earth’s rotation or knock it out of alignment with the other planets, but ya know, somebody has probably thought about doing it….  besides myself.

Car crash studies have known about this action reaction thing for a long time, and have found a way to lessen the sudden impact by dissipating the force with crumple zones strategically placed in the body panels and components. This also means that in the event of a minor collision you may actually have damage in other areas of the car that were not directly involved with the actual collision. 

However, there’s a limit to this “inclusion to my collision”.   Hardly a day goes by that somebody at some body shop will try to slide an extra dent or two from an unreported accident in with their latest fender bender.  Some are very subtle, while others are noticeably and blatantly trying to take advantage of the situation. Anything to get somebody else to pay for their lack of watching out for the neighbor’s mailbox which was sticking out from the curb, or the telephone pole that jumped out and creased the side of the car after a late night at the bar. There’s one for the automatous car theory.  If you’ve had too many, who’s the designated driver now? And, whose reaction and actions dictate who’s allowed behind the wheel… if there is one?    

We’ve only scratched the surface of what physics can tell us about our cars.  It never fails to amaze me how some people make it from one day to the next without a basic understanding of the world around them.  They just seem lost in their own little made up world in which gravity doesn’t work, or where two objects can occupy the exact same spot on planet earth. Am I surprised? No, not hardly. Some people will believe anything. It all comes down to physics and your interpretation of the rules, and as we all know, the rules of physics doesn’t apply to some people out there. Just hope they’re not stopping by the shop anytime soon. I need a break from the last one who wanted 13” tires on 15” rims.   

 

        


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Posted

yes, the laws physics, which are the  fundamental laws of nature, you can't break them, so I wonder why they are called laws? In real life laws are constantly broken!

Posted
1 hour ago, Joe Marconi said:

Gonzo, I could go and on and piggy back on your article.  There are so many fundamental laws that are broken each day.  As we have said in the past, there must be a code book or consumer manual that teaches people these crazy things.  It must exist, it must.

 

There's room for more Joe.... Always more.  LOL 

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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