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It came out from under the dash


kenk

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Years ago when I  was very young my father who was not a mechanic but a fairly good handy man, as he built his own club basement fixed a problem on his old American Motors Rambler,that allowed him to drive the car, until it could be properly repaired. How did he know what to do?

The problem was the ignition switch which on those cars was prone to going bad. When it went bad it would keep the starter motor engaged and as you know it, if left running while the engine was running, it would burn up the starter motor in short order.

I can remember my father reaching underneath the dash, and low and behold, not even looking he pulled out this green wire which apparently came off the ignition switch. It must of not been on tight and it was a spade type of termination, because if just came off without any tools!

It was the starter solenoid feed wire. That wire was connected to the part of the ignition switch that apparently shorted out and was constantly applying 12 volts to the starter solenoid. The starter stopped spinning and he had found a way to temporary control the starter by placing a jumper wire between the wire he removed and the terminal it came off of  on the back of the starter switch, until he had the switch replaced. At least he could drive it then.

Was it just plain dumb luck that he happened to pull the right wire off the starter switch? I never asked him.      I guess back then I just didn't have the interest in how things got fixed. But to me it was like a magic trick. That's probably why I remember the story today!

under the dash.JPG

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         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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