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How do you guys surround yourself with the right people?


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Just read Joe's column on this months R+W. First of all, if you guys don't have a subscription to this, subscribe! So many good tips on there.

Anyway... I had a similar experience- friends and family have thought I was crazy every step of the way in my business and everytime I expanded. I am grateful for this forum bc I am surrounded by the right people going through similar experiences but how have you guys found the right people in your everyday life? Do you guys have someone like-minded that you share lunch/life with? I am lucky to have ONE person in the area but would like to have a group and maybe even a local mentor of some sort. 

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13 hours ago, HarrytheCarGeek said:

What has worked for me has been to reach out to people that I have seen or read something positive about.

 

Likewise, that's how I came across this site.

were you able to find someone local?

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  • Have you checked out Joe's Latest Blog?

    • By Joe Marconi in Joe's Blog
         4
      Typically, when productivity suffers, the shop owner or manager directs their attention to the technicians. Are they doing all they can do to maintain high billable hours? Are they as efficient as they can be?  Is there time being wasted throughout the technician’s day? 
      All these reasons factor into production problems, but before we point fingers at the technicians, let’s consider a few other factors.
      Are estimates being written properly? Are labor testing and inspections being billed out correctly? Are you charging enough for testing and inspecting, especially for highly specialized electrical, on-board computer issues, and other complex drivability work?  Is there a clear workflow process everyone follows that details every step from the write-up to vehicle delivery? Do you track comebacks, and is that affecting production?  Is the shop layout not conducive to high production? For example, is it unorganized, where shop tools, technical information, and equipment are not easily accessible to every technician?  Are you charging the correct labor rate and allowing for variables such as rust, vehicle age, and the fact that most labor guides are wrong? Also, is there effective communication between the tech and the service advisor to ensure that extra labor time is accounted for and billed to the customer? These are a few of the top reasons for low productivity problems. There are others, but the main point is to look at the entire operation. Productivity is a team effort.  Blaming the techs or other staff members does not get to the root cause in most cases.
      Maintaining adequate production levels is the responsibility of management to create the processes that will lead to high production while holding everyone accountable. 
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