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I want to know CarMax's Proprietary Secrets

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I visited a CarMax today, wanting to see their shop floor.   About a year ago, they switched from epoxy flooring to polished concrete.    So, in speaking with the Shop Manager, I was told that he would not let me into their shop because it was filled with their proprietary secrets.   However, he was gracious enough to answer all of my questions regarding his year old flooring.    At the end, I asked if I could just peek in to see the floor without looking at the goodies and it was a firm no.    So, now, Inquiring Minds want to know.  "Show me what you got!"   I can't imagine anything in their shop that needs to be kept secret.   Anyone seen the goodies?

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