Quantcast
Jump to content


Detective On Duty - I think I'll stick to mechanic work...


Gonzo

Recommended Posts

Detective On Duty

It’s pouring down, the tow driver is dropping off a car alongside the shop. Carrying the keys into the office completely drenched from head to toe.

“Here ya go, have fun with this one,” he said, as he headed back out into the rain.

No one ever called to tell me about this car, and the tow driver only had a last name and nothing more.
What to do now? I guess the only thing to do is to see if the tow company had a phone number
to go along with the name. I tried the phone number several times, but never got an answer. For now, I'll just let it sit outside in the rain maybe the owner will call.

Several days went by, the rain had stopped and still no phone call. I tried the number again but this time the number was no longer in service. Now I’m at a total loss as to what to do. The shop was caught up that afternoon, so I thought I’d check out this little truck and see what was going on. Maybe there's a name in the glove box.

The truck was spotless, there wasn’t anything in the glovebox except for the owner’s manual. No name, no insurance card, not even a scrap of paper anywhere in it. Well, I tried at least, I might as well open the hood and check things out.


Was I in for a surprise, no wonder the tow driver told me “Have fun with this one.” Under the hood was not a 1989 2.3 liter… more like a 95 2.3 Liter engine. Somebody dropped a new motor in and didn't realize the wiring is completely different.

No more foolin' around. Time to put my detective hat on and see how much information I can dig up about this little truck. I called the tow company that dropped it off to ask them where they picked it up and see if I could track the owner down that way. They knew exactly where it came from. It was from a salvage yard.

Ok, time for another phone call. “Oh that truck, yeah I remember that one," the fella at the salvage yard told me, "the guy who owns it dropped it off for us to put an engine in it that he bought from us. We told him we didn’t think it was going to work, even though the original engine was the same size." The guy at the salvage yard didn’t have much more information on the owner than what I already had. But, they said they would keep an eye out for the guy if he showed up.

A few more phone calls thru the DMV and I had the name of the last insurance agent who had a policy on this truck. He told me, the truck was sold at an auction. The original motor was blown after a long high speed chase by the police. The driver/owner was arrested on drug charges and the car was confiscated (as is their usual policy).

Another phone call led me to the auction house (with a lot of searching) they came up with the name of a used car lot who bought the truck. Which led to another phone call, and after talking to them I finally had a first name to put with the last name the tow driver originally provided, and of course, another phone number.

I gave the number a try. It rang and rang, I was getting worried that all this phone work I’ve done is going to end up as another dead end. Then a voice came on the phone.

“Hey, yea, ah, ... Hello?”

“Hi ya doin’ is your name Jake? Do you own a Ford Ranger that had a motor put into it over at a salvage yard?”

“Ah… yeah, Ah, wow, like dude… that’s my truck, who’s this?”

I gave him all my information and explained to him how I tracked him down. He didn’t seem too impressed, (I thought I did an OUTSTANDING job of tracking this guy down).

When “Jake” finally showed up at the shop, I told him what would have to be done to get the truck running. He was under the impression that you just hook up a couple of wires and it would take off and run like new. Not quite the case there Jake, it’s going to take a lot more work than what it took for me to find this guy.

I gave him the options on what could be done with what he had to work with. The big issue was now the cost… (Of course $$) and young Jake didn’t have a dime to spend on it. He was out of a job, and didn’t have any way of paying for repairs. Luckily, the tow bill was paid by the salvage yard (I think they just wanted it out of there)

Jake had to go home and think about it. Well, I know what “think about it” really means… it means “I can’t afford it, so I’ll have to think of some other way of taking care of it.”

Monday morning the car was still sitting in the lot. By that afternoon a guy came by snooping around the little Ranger. He said he was going to buy the truck, and asked me what was wrong with it.

Later that day Jake called and told me he was selling the truck. What could I say, “OK?” or “hey dude… I just played “Private Eye” to track you down. At least have the courtesy to ask the age old question, “Do I owe you anything?” So I can at least say; “Nay, no problem, that’s OK thanks for asking… hope you get on your feet soon.” But no, all he said was; “I think he’ll pick it up sometime this week.” Click…

Another week went by and no one showed up to look at the truck. Then, the next Monday morning when I made my way into to the shop the truck was gone. Not that I was surprised, I called Jake to see if he knew his truck was on the move again, this time I got his answering machine,

“Ah, like, ah… I ain’t here… leave a message.” BEEP

“Hey, Jake your truck is gone. I guess your buddy picked it up. Come down
sometime, and I’ll give you the keys.”

Funny. how All the effort I put into finding this guy, ALL the time I spent writing down phone
numbers, contacting people, gathering information and compiling the history on this
truck that ALL I have to show for it is this story and a set of keys.

I guess I should stick to mechanic work. Seems detective work doesn't pay as well.

That was nearly a year ago and I still have the keys. I guess Jake’s buddy doesn’t need the keys either, and I'm not about to go through all that detective work to find the new owner. I'm over all that detective on duty stuff. Maybe I'll just put an ad in the paper under the lost and found section:
“Did you find a Ford Ranger that used to belong to Jake? If you so ... I’ve got the keys.”


View full article

  • Like 3
Link to comment
Share on other sites

Ah! The joys of running an auto repair shop!

 

Yep, many memories of the wacky stuff we go through running shops.

 

I could write a book on the stuff that happens at the Newark, New Jersey shops. A large portion of the customers there are independent pharmaceutical representatives, the other part undercover cops.

 

Thank you for a fun read!

Edited by HarrytheCarGeek
  • Like 1
Link to comment
Share on other sites

So what would have happened to the truck if the owner never showed up? You junk it for him?

. Probably file on it, then sell it...or have it removed as an abandoned car.
Link to comment
Share on other sites

  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      Welcome to the Auto Repair Marketing Podcast with Brian Walker. In this solo episode, Brian discusses the importance of taking massive action during slow business periods. 
      Drawing from a recent conversation with a shop owner, he shares strategies to combat slow times, including leveraging networking groups like BNI, using your CRM effectively, creating engaging video content, and offering incentives.
      Brian also highlights the importance of personal health and well-being, emphasizing that a healthy business owner is crucial for a thriving business. 
      Tune in for practical tips to help fill your bays and keep your business thriving.
      Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
      Lagniappe (Books, Links, Other Podcasts, etc)
      Greg Buckley at Buckley's Auto Center : https://www.youtube.com/@BuckleysAutoCare/featured
      Charlie's Foreign Car
      https://www.youtube.com/@fixingcars
      Royalty Auto Service
      https://www.youtube.com/@theroyaltyautoservice
      Dave’s Auto Center
      https://www.youtube.com/@DavesAutoCenterCenterville
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected] 
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching emphasizes the importance of seeking inspiration and innovation outside the auto repair industry. He challenges shop owners to break out of their comfort zones and learn from disruptors in fields like hospitality, retail, healthcare, and fitness. Chris discusses how adopting customer-centric approaches and technologies from these industries can transform auto repair businesses.
       
      For instance, he highlights how the hospitality industry's focus on exceptional customer service and personalized experiences can be mirrored in auto repair shops to build stronger customer relationships and loyalty. Similarly, he points out how retail's use of data analytics and customer feedback can help auto shops better understand their clients' needs and preferences, leading to more tailored services and improved satisfaction.
       
      Chris also explores how the healthcare sector's emphasis on transparency and trust can be applied to auto repair, fostering a more open and honest communication channel between mechanics and customers. Additionally, he draws parallels with the fitness industry's use of subscription models and community-building strategies, suggesting that auto repair shops could benefit from implementing similar membership programs to ensure steady revenue and customer engagement.
       
      He encourages proactive learning, attending conferences, and networking with professionals from other sectors. By stepping outside the traditional boundaries of the auto repair industry, shop owners can gain fresh perspectives and innovative ideas that can set them apart from competitors.
       
      The episode concludes with practical steps for implementing these innovative ideas to enhance customer experience and drive positive change in auto repair shops. Chris provides actionable advice on how to start small, such as introducing a customer feedback system or experimenting with new service packages, and gradually scale up these initiatives. He also stresses the importance of continuous improvement and staying adaptable to evolving customer expectations and industry trends. By embracing these strategies, auto repair shops can not only improve their operations but also create a more engaging and satisfying experience for their customers.
       
      The power of looking outside our industry (00:01:05)
      Exploring the importance of learning from disruptors in other fields to stay ahead of the curve.  
      Innovation at the edges (00:03:26)
       
      Discussing how innovation often occurs at the edges of industries and the benefits of looking beyond traditional practices.  
      Examples of disruptors in other industries (00:04:37)
       
      Exploring examples from healthcare, food and beverage, connected fitness apps, and education to draw insights for auto repair business.  
      Implementing ideas in auto repair shops (00:09:41)
       
      Strategies for implementing ideas from other industries, such as networking, adopting technology, experimenting with service models, focusing on customer experience, and empowering the team.  
       
       
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
       
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Episode 171 - Solving Network Problems and Diagnosing Car Issues with Electrical Guru David Barden
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the multifaceted benefits of adopting a four-day workweek within the auto repair industry. He underscores significant enhancements in employee morale, work-life balance, and overall productivity, while also noting the potential to attract and retain top-tier talent. Chris provides an in-depth analysis of various structural approaches for implementing a four-day workweek, including staggered shifts and rotating schedules, ensuring that operations run smoothly without compromising service quality.
       
      The episode, sponsored by Shop Marketing Pros, is a treasure trove of practical tips for auto repair shop owners contemplating this transition. Chris emphasizes the importance of developing a customized plan that meticulously balances employee satisfaction with operational efficiency. He discusses the nuances of different implementation strategies, such as ensuring adequate coverage during peak hours and maintaining customer service standards. Additionally, Chris shares real-world examples and success stories from shops that have successfully made the switch, providing listeners with a comprehensive understanding of the potential challenges and rewards.
       
      Listeners will also gain insights into the financial implications of a four-day workweek, including potential cost savings from reduced overhead and increased employee retention. Chris highlights the importance of clear communication with staff throughout the transition process and offers advice on how to gather and incorporate employee feedback to fine-tune the new schedule. By the end of the episode, auto repair shop owners will be equipped with the knowledge and tools needed to make an informed decision about whether a four-day workweek is the right fit for their business.
       
      Boosted Employee Morale and Productivity (00:02:19) Shorter workweek leads to increased productivity and higher job satisfaction, improving employee morale and focus. Improved Work-Life Balance (00:03:28) A four-day workweek allows for more family time, hobbies, and rest, reducing burnout and maintaining mental and physical health. Attracting Top Talent (00:04:23) Offering a four-day workweek can attract top talent valuing flexibility and work-life balance, setting the employer apart. Operational Efficiency and Financial Benefits (00:05:32) Streamlining operations, reducing turnover rates, and potential cost savings with a condensed workweek. Structural Approaches to Transitioning to a Four-Day Workweek (00:06:34) Staggered shifts, extended hours, rotating schedules, and seasonal adjustments to implement a four-day workweek.  
       
       
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
       
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors



×
×
  • Create New...