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Snap on credit llc unethical business practices


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Ok, here is the deal . I have been a loyal Snappie customer since 1984 and I have never experienced anything like what I experienced today with Snap on credit.

Long story short , a credit Manager made the decision that I defaulted on the lease agreement because I failed to notify them that I returned a piece of equipment ( WITH THE HELP OF THE LOCAL SNAP ON DEALER ).

 

So the Manager ( let's call him King ) made this decision from the input of all other parties involved ( some of the input was fraudulent, that's a big word and I would never use it unless I can back up using it, which I can ) and even though I had evidence to back up my claim that said I had no idea I was in default because the local Snap on Dealer was helping me with the return of the used equipment because he paid for it originally with his credit card.

 

My evidence consisted of emails and text messages that backed up my claim of not knowing to contact Snap on leasing when returing a piece of their equipment.

One text from the local dealer said once he got the credit back on his card he would either credit my truck account or cut me a check.

The text did not say anything about contacting Snap on credit.

 

BTW. I never missed a payment.

 

So when the King called the loan amount due full or otherwise they will come and get the equipment, so I told him to come and get it.

 

So be aware of Snap on credit fellow shop owners.

 

I will guarantee to all you guys and gals, if some young buck wants to play King with my lively hood it's time he learned a little life lesson.

 

I will keep you all updated.

 

Thank you.

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Mike, why make it a pissing contest?

 

I like to put everything in writing to avoid miscommunication. Ask Mr King to put his grievance in writing and to verify his claim and sign his name. If he tells you are in breach or default tell him to put it in writing and the facts for his determination.

 

Make sure you know the terms of your agreement, if the truck man is not an agent for SnapOn credit, I can see where someone may have been led astray. But if "King" thinks that he can just trample on another man, he may just get a rude awakening.

 

I used to get into this long winded disputes when I was young, not any longer. I have them put everything in writing and I do the same, look at the facts and proceed accordingly.

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Mike, why make it a pissing contest?

 

I like to put everything in writing to avoid miscommunication. Ask Mr King to put his grievance in writing and to verify his claim and sign his name. If he tells you are in breach or default tell him to put it in writing and the facts for his determination.

 

Make sure you know the terms of your agreement, if the truck man is not an agent for SnapOn credit, I can see where someone may have been led astray. But if "King" thinks that he can just trample on another man, he may just get a rude awakening.

 

I used to get into this long winded disputes when I was young, not any longer. I have them put everything in writing and I do the same, look at the facts and proceed accordingly.

 

Well said. Lots of times these type of situations are miscommunications between all parties that get blown out of proportion by hot headedness.

Step back, take a deep breath, and work through it like the professionals that we are. Don't let anger cloud your vision, it only makes things worse.

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Hi guys and thanks for your input.

 

There is alot more to this story than I can divulge because of the good possibility of the litigation process taking over.

 

I can comment however on what you guys posted. Not really a "pissing contest " going on here, I have been around long enough to no better that will never get you anywhere and its just a waste of time.

 

I did request an email from the King before I posted my original post , to send me the exact reason why I am in default, the King has yet to reply, figure that is .

 

The problem here is a pencil pusher behind a desk making an unjustified decision that effects the welfare of my business.

 

The " rude awakening " is coming it just might take some time.

 

Thank you all for your input and I will update what happens.

 

Thank you, Mike.

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I did request an email from the King before I posted my original post , to send me the exact reason why I am in default, the King has yet to reply, figure that is .

 

 

See, Mike, this is a perfect opportunity for you to follow up! "Mr. King, I haven't heard from you regarding the facts to support your determination, if within XX days i haven't heard from you, we agree this matter is settled and you waive any and all future claims." In other words, put up, or shut up and forever hold your peace.

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  • 2 weeks later...

 

See, Mike, this is a perfect opportunity for you to follow up! "Mr. King, I haven't heard from you regarding the facts to support your determination, if within XX days i haven't heard from you, we agree this matter is settled and you waive any and all future claims." In other words, put up, or shut up and forever hold your peace.

But you can't write something as if it's law just because it sounds legal. King won't respond to that either I'd guess.

 

Good luck with your latest 'fire' to put out!

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Ok, here is the deal . I have been a loyal Snappie customer since 1984 and I have never experienced anything like what I experienced today with Snap on credit.

Long story short , a credit Manager made the decision that I defaulted on the lease agreement because I failed to notify them that I returned a piece of equipment ( WITH THE HELP OF THE LOCAL SNAP ON DEALER ).

 

So the Manager ( let's call him King ) made this decision from the input of all other parties involved ( some of the input was fraudulent, that's a big word and I would never use it unless I can back up using it, which I can ) and even though I had evidence to back up my claim that said I had no idea I was in default because the local Snap on Dealer was helping me with the return of the used equipment because he paid for it originally with his credit card.

 

My evidence consisted of emails and text messages that backed up my claim of not knowing to contact Snap on leasing when returing a piece of their equipment.

One text from the local dealer said once he got the credit back on his card he would either credit my truck account or cut me a check.

The text did not say anything about contacting Snap on credit.

 

BTW. I never missed a payment.

 

So when the King called the loan amount due full or otherwise they will come and get the equipment, so I told him to come and get it.

 

So be aware of Snap on credit fellow shop owners.

 

I will guarantee to all you guys and gals, if some young buck wants to play King with my lively hood it's time he learned a little life lesson.

 

I will keep you all updated.

 

Thank you.

Was the requirement to contact Snap-On Credit regarding the return in your contract?

Did you READ your contract?

If it was and you didn't then you are solely at fault. But it's easier to blame others instead of take responsibility, isn't it?

.

If this is a requirement of the SnapOn Credit financing contract and "the King" can enforce it, then you are solely at fault and your lack of knowledge of the requirement is not a valid excuse. If this is a requirement of the SnapOn Credit financing contract then it is your responsibility to fulfill it, not your dealer's.

 

If the requirement is not present and you can prove it, then stop whining to us and contact the supervisor who oversees "the King" and let them know how he is abusing their customers.

 

I don't use the exorbitant interest rate financing from Snap-On credit, I have good enough credit to gain financing from traditional reasonable rate sources (my bank).

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Mike, why make it a pissing contest?

 

I like to put everything in writing to avoid miscommunication.

 

Make sure you know the terms of your agreement

 

I used to get into this long winded disputes when I was young, not any longer. I have them put everything in writing and I do the same, look at the facts and proceed accordingly.

One thing i learned VERY early in life as a business owner, IF IT ISN'T IN WRITING IT WAS NEVER SAID! What the means is just what is says, if you don't have the agreement or claim in writing no one has to abide by it. The only way to protect yourself is to have it in writing. And if you are expected to enter into an agreement with another entity, it is YOUR responsibility to make sure you understand their terms of the agreement.

 

I agree with you completely

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Hi TM or DA or whoever you are, read before you speak. You are barking up the wrong side of the tree ( not the sunny side ), Mechanic.

 

Hi guys and thanks for your input.

There is alot more to this story than I can divulge because of the good possibility of the litigation process taking over.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
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      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
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