By Joe Marconi
At this very special time of the year, I would like to wish all the very best life has to offer. My gift from all of you are the amazing posts and contributions each of you have made to help each other and help the industry. It makes me proud to be among such an elite group of shop owners!
Thank you all! Merry Christmas! Happy Holidays!
By Joe Marconi
On July 4, 1776, the thirteen colonies claimed their independence from England, an event which eventually led to the formation of the United States. Each year on July 4th, also known as Independence Day, Americans celebrate this historic event.
Let's all celebrate this day and remeber that we live in the great nation on the planet!
By Joe Marconi
At the Ratchet + Wrench Conference last month, I met Charlie Marcotte, owner of Amerian Pride Auto in Virginia and the founder of Family Service Day. After doing a little research, I joined the organization.
Family Service Day originated in 2009 with a Williamsburg, Virginia based company, American Pride Auto. The idea was simple: offer support to single parent families and deployed military by offering the gifts and talents we have been given, the ability to repair vehicles, for free. There are really no limitations — if you have desire to make an impact in your community, Family Service Day is a great way to get involved.
Getting involved in your community is the best way to make your shop stand out as the business that cares about people. Plus, it will get your staff involved which will boost morale. You can reach out to your vendors for help with parts and also get major businesses in your area to help sponsor the event.
Shop owners, I recommend that you find out more about Family Service Day. Below is a link for more information:
Let me share a great story.
The year was 1820 and Peter Richley was a grateful man. He had survived one of the strangest and most harrowing events known to mankind. The ship which he had been traveling on sank. He was rescued. By some strange twist of circumstance, however, this ship sank.
He was rescued again. But, this third ship sank likewise. He was rescued for a third time. Yet, his fourth ship of passage soon sank. And unbelievably, he was rescued for a fourth time, but this fifth ship sank as well.
It would have been laughable had it not been so serious. On the high seas, however, he floated with the serene confidence that somehow God did not want him to die. And sure enough, as if on cue, another ship came by and answered his call for help.
This ocean liner, The City of Leeds, was named after it’s British city of orgin. It was bound from England to Australia and traveled the same sea lane as Peter Richley’s downed ships. The crew of The City of Leeds hoisted Peter aboard. Dry clothing was provided to Peter. The ship’s doctor gave him a cursory exam, pronounced him fit, and then asked an unusual favor.
“There’s a lady on board who booked passage to Australia,” the doctor explained. “She’s looking for her son who disappeared years ago. She’s dying and she’s asking to see her son. She knows everybody on board and since you’re the only newcomer, would you pretend to be her son?”
Peter agreed. After all, his life had now been saved for the fifth time. He followed the doctor below deck and entered into a cabin. There on a small bed lay a frail woman with silvered-hair. She was obviously suffering from a very high fever. Deliriously, she was crying out. “Please God. Let me see my son before I die. I must see my son!”
The ship’s doctor gently pushed the young man toward the bed. Soon, however, Peter Richley began sobbing. For lying there on that bed was the reason that he couldn’t seem to die. Here was the lifeline that had kept him from drowning five times. For lying on that bed was none other than Sarah Richley—who had prayed for ten years to reconciled to her son, Peter.
The ship’s doctor stood in amazement as the young man fell down by the bed and embraced the sick woman. “I’m here mom! I’m here. It’s me!” Within days the fever had subsided and his mother awakened to find an answered prayer seated on the edge of her bed.
(This story was told by western writer Louis L’Amour in an interview he gave. This story bears out the saying, “truth is stranger than fiction.” In researching the Louis L’Amour website there were additional references that bear out this story to be a true story.)
This has kind of been a hot topic here lately...how do you guys deal with family and friends? I am trying to run a business, as are the rest of you, how do you deal with people wanting "friend discounts" or family not paying their bills. It seems I try and separate business and personal relationships and in the process end up being the "bad guy". How do you deal with close friends as customers and try to give them a deal but not go out of business by them expecting it every time? Do you just not do business with family or friends?