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Hey All, My name is Karla, I had previously owned a 3-bay mechanical repair shop in Burlington, VT for 6 years and built it to maintain an outstanding reputation and provide a comfortable income. I had the opportunity to sell my half of the business and finalized that deal this past fall. I have worked in all areas of the auto repair industry over the past 15 years, graduated from a two-year ASE certified auto tech program and went on to earn my Bachelor’s in business and a masters degree in executive leadership. I have some capital I will be contributing to the planning and opening of a new shop and am very open to meeting potential partners/investors in all areas of the country. I greatly look forward to building something new in a location new to me. Anyway, I’d like to welcome all /any interest and to answer any questions about joining forces in shop planning and management. Please do not hesitate to contact me, thanks for considering! —Karla
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Hello Everyone! Hope you enjoyed your Thanksgiving as much as I did. I wanted to bring this topic up because of PEP BOYS recent "expansion" into launching their "mobile" service. I was interested in your thoughts. Are mobile mechanics a threat to your shop in any way? What are your thoughts? Do they/can they provide the service that today's cars need?
Or, on the other hand, do you operate as a mobile tech? What are the struggles you face. From what I am hearing, people "seem" to expect mobile to be cheaper.
Only trying to start a discussion about this - and really because, from what I am seeing, there's a lot of buzz around the Pep Boys effort. Comments? Really interested to know your thoughts. Matthew Lee
"The Car Count Fixer"
PS: Join me on YouTube and check out this totally FREE on-line course I'm offers- "How to Double your Car Count in 89 Days!"
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Google has a great tool that allows you to check the mobile "friendliness" of your website. Just enter your website url at Google dedicated page: https://search.google.com/test/mobile-friendly You should get something like: If you don't, time to look into updating your website 😁
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If you want to build a more profitable, successful auto repair business, you’ll need to make sure that every single employee has a clearly defined, written job description. If you’re a shop owner who has a manager in place, then here’s a list of things you will need to include in their job description. 1. They must know the goals of the company, as well as all of the relative Key Performance indicators. For example, when it comes to the company goals, they’ll need to know the long-term goals, as well as the annual, quarterly, weekly and daily goals. They will also need to know the goals for car count, sales, ARO, customer retention and satisfaction, gross profit, technician productivity and efficiency, and taxable income. 2. All shop managers must embrace the mission and culture of the company. The mission is why you do what you do, and the culture is the glue that holds your team together. For example, the mission may be to be to better your community, and the culture of your company may be defined by your shop’s ethics. 3. Shop managers need to ensure that they have a team of superstars, and they need to know how to keep their employees operating at peak performance. This means they’ll need to know the minimum levels of acceptable performance for each position, and all company policies. They will also need to know how to hold effective team meetings and perform reviews, and how to deal with every type of employee issue. 4. Shop managers need to know how to effectively manage customer concerns, and have a firm grasp of the situations that warrant contacting the shop owner, or their designated superior. 5. Shop managers must know how to properly secure the facility, vehicles, cash, checks, credit card information, all customer information and all employee records they have access to. 6. All shop managers must be able to properly maintain equipment, and process both customers and vehicles in a safe and efficient manner. This includes managing the shop’s labor inventory and expenses, properly assigning and dispatching work, and complying with all governmental requirements. 7. All shop managers need to know how to report to the shop owner, or their designated superior. We understand that every shop owner will have different reporting requirements, but at a minimum the manager should be required to provide a daily report on all relative KPI’s, violations of company policies, and customer concerns. This reporting must also include scheduled meetings with the owner (or their superior) to discuss the performance of the business and their recommendations for improvement. 8. At Elite we realize that there will be limitations on the control and authority assigned to the manager, but regardless, they must be held accountable for the overall success of the business. If the manager feels there is something that is holding the company back, or causing harm to the brand in any way, they have an ethical responsibility to advise the owner or their superior immediately. 9. All shop managers must effectively manage their time and tasks. They need to ensure they have a daily plan in place that allows them to remain focused on their goals, roles and responsibilities. 10. Shop managers must accept the fact that it is their responsibility to provide leadership to all the employees. They can fulfill this requirement by remaining focused on the goals of the company, fulfilling the requirements of their job description, treating all others in a professional way, and behaving in a manner that reflects that they will never compromise their ethics, show preferential treatment, or put money ahead of people. Since 1990, Bob Cooper has been the president of Elite, a company that strives to help shop owners reach their goals and live happier lives, while elevating the industry at the same time. The company offers coaching and training from the industry’s top shop owners, service advisor training, peer groups, along with online and in-class sales, marketing and shop management courses. You can learn more about Elite by visiting www.EliteWorldwide.com, or calling 800-204-3548.
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Just throwing a stone in lake to see what ripples. I did some searching and didn't find to much information. I am also intrigued about the idea due to several owner's continuing to contact me over the years after I have moved on, moved to another shop, moved to another state, etc. Just a preface... been in the automotive industry for roughly 13.5 years. Started young, fixed own cars, modified own cars, worked on neighbors cars, cousin's, friends, you name it. Began to be the "go-to" for everyone and everyone in my community, school, baseball team, etc until I went to college. I began searching in college and founded an explosive automotive car club at a highly accredited university, graduated with a major in business in 2008 (the recession people...) and found a difficult time finding jobs in my metropolitan area. After a few months and scratching my head thinking about how I couldn't pay student loans by just doing sidework in my backyard, I sold cars at a local dealership nearby. A year and a half later, I transitioned into the service department. That is when I found my hidden talent of reasoning, negotiating, persuading a customer into spending money on their 198X bucket, that the repair was 4 times the value of the car. It was then I began to learn the value into servicing your vehicle, how to be attentive and listen to your customers, learn the trigger points and motives that persuaded a customer into a sale and continued to refined those traits I had acquired. I was even a consultant for a short period of time for automotive repair shops and learned even greater value into how to drive customer sales and keep them coming back. I ran several shops across the city, from the mom and pops to the high volume gas stations to the full blown performance shops and certified AAA approved and NAPA approved auto shops. Every shop had their quirks and each shop was different in each and every way. But I adapted. I never had issues finding success at each of these shops and each experience was more satisfying in the end than anticipated. I moved one from certain shops due to low wages, long hours, extra long commutes, and my quest to fulfill the roll of a husband. My wife wanted to take up acting as a full blown career so I find myself in LA, just running another shop, making the owner tons of money and trying to figure out my next move in life. So I have to ask you this question. If you had a certified ASE C1 service writer that was willing to cover for you, from open to close for your small business, that you trusted to straight up pick the ball up and run with it, has extremely valuable knowledge of a technician yet is capable of selling a coloring book to blind man, is it something that you as an owner would be interested in for a right price for someone to keep your business open, fluidly moving for a week to two weeks, and be confident that this person would not just screw everything up? This isn't a "I will fix all of your problems in your shop" kind of ordeal. I just really understand how automotive repair works and have been in so many different situations and have been bored for quite some time now that I am looking for different opportunities to establish a career in not running my own fixed location but remotely helping your location when the help is needed. Now if you think I will come on board to dissect your business because you think I can help you run your business better? I absolutely can but that is not what I am looking for. I am interested in coming in as a "friend" to help out and run your shop privately so you can take that dream vacation to Maui and not have to sweat about the shop and what to do with your employees or that appointment for the coolant leak for Mrs. Robinson's cadillac after you replaced her water pump last week. I need a full 411 lowdown about the shop. It will involve some lengthy forms to fill out about liability and 1099 contractual employment and the fact that I will be an official representative of the business for that week or so. But it may give you the breath of fresh air that you have been looking for. I have done it for my previous bosses a few times and I plan on continuing to help him out when I have the time and am in a position to help. I still got contacted after being 3000 miles away and I am the first go-to guy in this situation because I am reliable, willing, and right man for the job. Some of you think I am crazy but I am certain that there is someone out there is desperately figuring out a way to take a few weeks off without having to close the shop and suffer a major loss in business. What are your thoughts? contact: [email protected] The following words are NOT foreign to me: Mitchell, Alldata, Shopkey, quickbooks, RO Writer, Reynolds, RepairPal, AAA, ASE Certified, warranty claims, write it right
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