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My name is Kiley and I write for "The Return" in Ratchet+Wrench magazine. (For those unfamiliar, 'The Return' is more of a personalized review that gives readers the chance to learn about how a product works inside a shop that uses it as well as the shop's review of the product.)
My question to you all today is this: what tool has made an impact in your shop? If someone was looking for a product to add to their shop, what would you recommend? (This can range from shop floor tools, security systems, management systems, payroll, etc.)
Thank you so much and have a great day!
As much as it pains me I keep my personal beliefs off the service counter. It seems every day a customer has very strong opinions about some hot Facebook topic, and it occurred to me that whatever I say will cost me profit in lost sales. Everybody is entitled to their opinion. When a customer has a safety pin I smile and talk about their car. NRA or Trump hat same. "No Fracking" same thing. Even if I share their views I keep quiet. I feel like a hypocrite sometimes listening in silence to someone who thinks I share their wacked out beliefs but it's all for the sake of business. Do you guys ever get into it with customers?
There has been a lot of talk about Shop Management and Sales Training Seminars recently and I just wanted to give my experience to everyone on the Elite High Impact II Sales Seminar I attended over the weekend. It was a 1 day class focused on Elite's Service Advisor/Sales method. This was not a class on Shop Management per say so I don't want to confuse anyone. It was however a really good introspective on a proper sales cycle that most (including myself) do not have a solid system for. If any shops out there have a need for good sales training or at the very least movement in the right direction I would recommend this seminar. What is nice about this seminar was that there was no excessive sales tactics for their other services. They mentioned their other programs briefly (10-15 minutes) and left you with a folder if you were interested. I have been to other 1 day seminars (Management Success, YUCK!) and had been completely turned off by them.
If anyone has any specific questions they can PM me.
By Joe Marconi
My wife was having lunch at her job the other day and a conversation started regarding a check engine light. One of the ladies at the lunch table had a check engine light on and was fearful of the cost before bringing it to a repair shop. Another lady responded by saying, “Take it to either Advance or AutoZone, across from the Putnam Plaza on route 6, they’re right next to each other and they will diagnose your car for free.”
My wife cringed when she heard this but did not say a word. We all know how some people think that pulling codes is an analysis, and how tough it is to charge what we need for Diag time. This perception about Advanced and AutoZone does not help.
I am going to make it a point ASAP to meet with Advance, since they will be the primary part supplier in my area, and have a discussion on this topic. Some may call me naive, but I have to try.
Pulling a code and making a judgment without performing tests is like a druggist at Rite Aid coming around the service counter, taking someone’s blood pressure and then selling them pills based on the readings. To me I see no difference.