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Mechanics Need Not Apply

It shouldn’t be that hard to find a mechanic, why everybody is a mechanic, don’t ya know. So, if there are so many mechanics out there how come finding a good one is such a challenge? Could it be that these so called mechanics have been lying to us all this time? I find it very disconcerting that after 3 decades in the repair business I haven’t ran into as many mechanics as they say are out there. There are shops and various companies out there that hire people in to fill these positions who they believe they are mechanics. But, turn out to be your typical person with a mechanical aptitude but very little in the way of training in the field. However, they can bluff their way through most common problems.

Sometime ago, a guy came in with a car that was extremely hard to start, especially after the engine was warmed up. He took it to one shop who changed a part or two, but that didn’t fix his problem. Then, he took it to another shop that stumbled around with it for a month. A month mind you! There answer to the problem was that it must be a fuel pump. And, how did they determine that? Well, like any typical backyard mechanic would diagnose it. They sprayed some fuel into the intake. So, naturally, it must be a fuel pump that’s gone bad. No, they didn’t check to see if it had any fuel pressure, no, they didn’t bother to scan it, no, they didn’t check to see if it had any injector pulse or not… no, they didn’t do anything that would resemble a reasonable attempt at diagnosing it.

Needless to say, it was still extremely hard to start. After a month of guesses the car owner’s patience’s was wearing thin. Now the car was at my door. A faulty cam sensor and an overheated crank sensor was all it was. All it took was a look on a scanner to see the various input and output controls that the computer was monitoring. From there, check the leads for any damage, and scope the sensors (under the conditions of the failure). Easy enough…didn’t take me a month though. With a little background in how each of these sensors played a part in the engines operation you could have deduced what the problem was in less than a month… seriously people. And, to this day, that shop is still in business, and has the gall to call themselves a mechanic shop.

There are a lot of parts chasers out there that shouldn’t even own a tool box as far as I’m concerned. Am I ticked off? You bet! Granted, these Neanderthals with wrenches keep my shop full, but at what cost to the consumer? This is my point. If you’re going to be in the business of repairing today’s cars, then by all means… fix them, or pass on the job (at a reasonable time level) and suggest to the customer the appropriate shop that can perform the work.

It’s not just the mechanics either; it’s the shops and companies that allow such things. Oh sure, if you talked to the higher ups in some of these large national franchised corporations they’ll tell you they have the best mechanics in the business. Honestly, I doubt any one of those executives have a clue as to what’s really going on. And, I seriously doubt any of those execs. are driving around a late model car that has seen way too many miles and is barely keeping all four tires on the ground. I wonder if they’ve ever spent any time in the service bays to actually see what’s going on or not.

Even though, most general repairs can be accomplished by anyone who calls themselves a mechanic, it’s the evaluation and diagnostic work that seems to be lacking. But, people who are looking for bargains will still cater to the shops that don’t charge a diagnostic fee or has the cheapest rates in town. Not to get a second rate repair on their car mind you, oh no, they are looking for the same kind of results that they would expect at a much more qualified (expensive) shop. They are strictly after the cost savings and not poor workmanship. They usually won’t see the difference in their decision until after they’ve picked their car up.

Today’s cars are not the kind of thing to be left to some guy who has nothing more than a hammer and a screwdriver to test the car. But, for some reason, people will still go to that type of shop thinking they are going to get top notch service. I see this every day, and every day I’m still shocked that these shops are still in business.

So where are all these mechanics at? I still haven’t found them. Most good mechanics know who the good mechanics are in their area. Good shops and good mechanics don’t need to look for work. Those cars that need their expertise will find them eventually. Usually after the owner has ran the circuit of poor diagnostic results at those other shops. The problem is by the time some of these cars finally make it to the right mechanic their bank account is tapped out, and this usually ends with the same old scenario at the service counter.

 

You might say, “Well, I go to the dealership because those guys are the best trained guys out there.” Not necessarily, most of your top notch independent shops have as much time in a class room or in a book as most dealer mechanics do, if not more. In fact, most independent shops have an exceptionally wider array of knowledge. Different types of tools such as scopes, various scanners, and independent training companies that aren’t offered through the dealerships.

 

This whole thing just irks me to no end. If there are so many people out there that call themselves mechanics then why is it so hard to find a good one? I guess, the next time I decide to hire some help I’m going to hang a sign out front that says, “Help Wanted - Mechanics need not apply – Unless you really are one.”


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  • Like 2
Posted

Reminds me of those signs you see in small towns "Mechanic on duty" Oh is that so and how good are you!anyone can put up a sign like that!

  • Like 1
Posted

You know, we all have our limitations as far as what type of work/repairs we are capable of and or qualified to do. I don't pull motors, change transmissions and stuff like that, but I know the right people to send that kind of work to. It's these shops that try to handle everything and fail that tick me off. They'll keep a customers car forever and charge them outrageous amountd of cash. All it does it leave a bad feeling about the automotive repair industry as a whole.

 

Now I'm hearing ads where a franchise transmission shop will check your "check engine" light for free, and will set up payment installments if it's a major repair. Come on now... stick to what you say you do... that is fixing transmissions. You can't convince me that their tranny guy knows enough about power window data circuits to properly diagnose them. Maybe I'm wrong, but it just doens't seem right to me.

  • Like 1
Posted

change an electrical outlet, but i'm no electrician. I can cook a steak, but i'm not a chef. I can nail wood together but I'm not a carpenter. But let someone change their brakes and do 1 tune up on their car and suddenly they are a "mechanic".

  • Like 1
Posted

I agree with you Gonzo, I had a customer want us to rewire his burned wiring harness. I told him we didn't do that kind of work and referred him to the electrical shop across town. When he kept insisting, I explained it to him this way. You don't go to your heart surgeon to have brain surgery done. Sure he could probably wing his way through it, but do you really want to take that chance?

  • Like 2
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  • Have you checked out Joe's Latest Blog?

         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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