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Mechanics Need Not Apply - So, everybody is a mechanic?


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Mechanics Need Not Apply

It shouldn’t be that hard to find a mechanic, why everybody is a mechanic, don’t ya know. So, if there are so many mechanics out there how come finding a good one is such a challenge? Could it be that these so called mechanics have been lying to us all this time? I find it very disconcerting that after 3 decades in the repair business I haven’t ran into as many mechanics as they say are out there. There are shops and various companies out there that hire people in to fill these positions who they believe they are mechanics. But, turn out to be your typical person with a mechanical aptitude but very little in the way of training in the field. However, they can bluff their way through most common problems.

Sometime ago, a guy came in with a car that was extremely hard to start, especially after the engine was warmed up. He took it to one shop who changed a part or two, but that didn’t fix his problem. Then, he took it to another shop that stumbled around with it for a month. A month mind you! There answer to the problem was that it must be a fuel pump. And, how did they determine that? Well, like any typical backyard mechanic would diagnose it. They sprayed some fuel into the intake. So, naturally, it must be a fuel pump that’s gone bad. No, they didn’t check to see if it had any fuel pressure, no, they didn’t bother to scan it, no, they didn’t check to see if it had any injector pulse or not… no, they didn’t do anything that would resemble a reasonable attempt at diagnosing it.

Needless to say, it was still extremely hard to start. After a month of guesses the car owner’s patience’s was wearing thin. Now the car was at my door. A faulty cam sensor and an overheated crank sensor was all it was. All it took was a look on a scanner to see the various input and output controls that the computer was monitoring. From there, check the leads for any damage, and scope the sensors (under the conditions of the failure). Easy enough…didn’t take me a month though. With a little background in how each of these sensors played a part in the engines operation you could have deduced what the problem was in less than a month… seriously people. And, to this day, that shop is still in business, and has the gall to call themselves a mechanic shop.

There are a lot of parts chasers out there that shouldn’t even own a tool box as far as I’m concerned. Am I ticked off? You bet! Granted, these Neanderthals with wrenches keep my shop full, but at what cost to the consumer? This is my point. If you’re going to be in the business of repairing today’s cars, then by all means… fix them, or pass on the job (at a reasonable time level) and suggest to the customer the appropriate shop that can perform the work.

It’s not just the mechanics either; it’s the shops and companies that allow such things. Oh sure, if you talked to the higher ups in some of these large national franchised corporations they’ll tell you they have the best mechanics in the business. Honestly, I doubt any one of those executives have a clue as to what’s really going on. And, I seriously doubt any of those execs. are driving around a late model car that has seen way too many miles and is barely keeping all four tires on the ground. I wonder if they’ve ever spent any time in the service bays to actually see what’s going on or not.

Even though, most general repairs can be accomplished by anyone who calls themselves a mechanic, it’s the evaluation and diagnostic work that seems to be lacking. But, people who are looking for bargains will still cater to the shops that don’t charge a diagnostic fee or has the cheapest rates in town. Not to get a second rate repair on their car mind you, oh no, they are looking for the same kind of results that they would expect at a much more qualified (expensive) shop. They are strictly after the cost savings and not poor workmanship. They usually won’t see the difference in their decision until after they’ve picked their car up.

Today’s cars are not the kind of thing to be left to some guy who has nothing more than a hammer and a screwdriver to test the car. But, for some reason, people will still go to that type of shop thinking they are going to get top notch service. I see this every day, and every day I’m still shocked that these shops are still in business.

So where are all these mechanics at? I still haven’t found them. Most good mechanics know who the good mechanics are in their area. Good shops and good mechanics don’t need to look for work. Those cars that need their expertise will find them eventually. Usually after the owner has ran the circuit of poor diagnostic results at those other shops. The problem is by the time some of these cars finally make it to the right mechanic their bank account is tapped out, and this usually ends with the same old scenario at the service counter.

 

You might say, “Well, I go to the dealership because those guys are the best trained guys out there.” Not necessarily, most of your top notch independent shops have as much time in a class room or in a book as most dealer mechanics do, if not more. In fact, most independent shops have an exceptionally wider array of knowledge. Different types of tools such as scopes, various scanners, and independent training companies that aren’t offered through the dealerships.

 

This whole thing just irks me to no end. If there are so many people out there that call themselves mechanics then why is it so hard to find a good one? I guess, the next time I decide to hire some help I’m going to hang a sign out front that says, “Help Wanted - Mechanics need not apply – Unless you really are one.”


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You know, we all have our limitations as far as what type of work/repairs we are capable of and or qualified to do. I don't pull motors, change transmissions and stuff like that, but I know the right people to send that kind of work to. It's these shops that try to handle everything and fail that tick me off. They'll keep a customers car forever and charge them outrageous amountd of cash. All it does it leave a bad feeling about the automotive repair industry as a whole.

 

Now I'm hearing ads where a franchise transmission shop will check your "check engine" light for free, and will set up payment installments if it's a major repair. Come on now... stick to what you say you do... that is fixing transmissions. You can't convince me that their tranny guy knows enough about power window data circuits to properly diagnose them. Maybe I'm wrong, but it just doens't seem right to me.

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change an electrical outlet, but i'm no electrician. I can cook a steak, but i'm not a chef. I can nail wood together but I'm not a carpenter. But let someone change their brakes and do 1 tune up on their car and suddenly they are a "mechanic".

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I agree with you Gonzo, I had a customer want us to rewire his burned wiring harness. I told him we didn't do that kind of work and referred him to the electrical shop across town. When he kept insisting, I explained it to him this way. You don't go to your heart surgeon to have brain surgery done. Sure he could probably wing his way through it, but do you really want to take that chance?

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  • Have you checked out Joe's Latest Blog?

         0 comments
      Auto shop owners are always looking for ways to improve production levels. They focus their attention on their technicians and require certain expectations of performance in billable labor hours. While technicians must know what is expected of them, they have a limited amount of control over production levels. When all factors are considered, the only thing a well-trained technician has control over is his or her actual efficiency.
      As a review, technician efficiency is the amount of labor time it takes a technician to complete a job compared to the labor time being billed to the customer. Productivity is the time the technician is billing labor hours compared to the time the technician is physically at the shop. The reality is that a technician can be very efficient, but not productive if the technician has a lot of downtime waiting for parts, waiting too long between jobs, or poor workflow systems.
      But let’s go deeper into what affects production in the typical auto repair shop. As a business coach, one of the biggest reasons for low shop production is not charging the correct labor time. Labor for extensive jobs is often not being billed accurately. Rust, seized bolts, and wrong published labor times are just a few reasons for lost labor dollars.
      Another common problem is not understanding how to bill for jobs that require extensive diagnostic testing, and complicated procedures to arrive at the root cause for an onboard computer problem, electrical issue, or drivability issue. These jobs usually take time to analyze, using sophisticated tools, and by the shop’s top technician. Typically, these jobs are billed at a standard menu labor charge, instead of at a higher labor rate. This results in less billed labor hours than the actual labor time spent. The amount of lost labor hours here can cripple a shop’s overall profit.
      Many shop owners do a great job at calculating their labor rate but may not understand what their true effective labor is, which is their labor sales divided by the total labor hours sold. In many cases, I have seen a shop that has a shop labor rate of over $150.00 per hour, but the actual effective labor rate is around $100. Not good.
      Lastly, technician production can suffer when the service advisors are too busy or not motivated to build relationships with customers, which results in a low sales closing ratio. And let’s not forget that to be productive, a shop needs to have the right systems, the right tools and equipment, an extensive information system, and of course, great leadership.
      The bottom line is this; many factors need to be considered when looking to increase production levels. While it does start with the technician, it doesn’t end there. Consider all the factors above when looking for ways to improve your shop’s labor production.
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