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Letter to the Editor


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The dignity and the care that many of our professional people out there that deal with the sad/bad part of our community is overshadowed by a few. Stories like this should be promoted on every network and local news. Less bad news and sensationalism and more stories like this.

 

I'd rather hear about a boy scout helping an old lady across the street than I would about someone killed over a bad drug deal. Just sayin' Good news is good to hear.

 

Thanks for posting this Frank. U da best!

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A great story of community involvement and caring. It is what made our country so great. I'm sure there are many great stories like this and its is great to hear about them. Kudos to all that give so that other can have basic transportation.

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  • 11 months later...

Fantastic news - yet another example of why I do love what I'm doing. It's pretty easy to focus on the negatives in our service world but overall I believe our customers and communities are outstanding people/places. Really good of you to share this as you never know which one(s) of us are having a tough day or week. Reading these kinds of stories just makes my day!

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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