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Gonzo

Member Since January 18, 2010
Offline Last Active Today, 07:32 AM

The devastation in Moore Oklahoma is far worse than you can imagine. Lives disrupted, families and belongings gone. Please pray for these folks and their community. Pictures... Updated 21 May · 0 comments

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About Me

I started my shop in the early 80's, I never wanted to get big. I wanted to do something to make a living that I could do with what resources I already had. Those resources were my mechanical/electrical abilities.
Back then, a wiring diagram was all I needed to trace a wiring problem in a car. As the years went by all that has changed. These days proper technical training, scanners, and a wiring diagram will get you through the maze of electrical systems.

After all those years in business I kept noticing that people (customers) tended to be very skeptical of anyone working on their car. Not knowing why was the biggest thing I found to be lacking in the education of a shop owner. That lead to writing a book about people, the same people we call customers. It's more of an education with laughter than it is a "how-to" book on how to deal with customers. You'll have to decide how to deal with your situation, however my stories may give you some direction on what to expect. If you've read some of my columns that I write (for several trade magazines) or have read my book I think you'd understand what I'm getting at.

With the constant changes in cars and the technology advancing just as fast there is one common factor that has never changed.... the customer.... They are still skeptical. Hopefully my columns will help everyone in the business to understand that they are NOT the only ones experiencing these type of customers. I find it refreshing, and can feel the stress from the day to day grind diminish when I write some of my stories, I hope.... it does the same for you. We all could use a little less stress in our lives.

If you find yourself a little down, ticked off at the world, a little tired of the rat race... don't worry.... you're not alone. Read a few of my stories and I'm sure it will cheer you up.
Visit my website for even more info. www.gonzostoolbox.com \

"Keep it between the ditches, and off the tow trucks!" Gonzo