GobblesAuto

Xrac business is a little soft but overall Cleveland is booming. I expect business to rebound stronger than ever soon. Recently we had a Discount Tire open and this week an NTB and now they are building a new Tire Discounters so Cleveland is growing and were having to cope with the big guys coming to town. I think its splitting up some of the work. Were doing ok but running slightly behind last years numbers. I think I pay close to $400 a month for Mitchell Enterprise Pro. I don't know the exact amount without looking it up. Hope all is well with you.

I use Mitchell Manager Enterprise Pro which is the same as Protractor. Mitchell buys it from Protractor and rebrands it under their name as their multi -shop software. It is different from Mitchell SE software. Protractor is a good system. Definitely worth looking at.

Does anyone use this tool? http://optitread.com/

Be careful using heat.

I recently talked with a local moving company and was told their rate was $125.00 per hour. Don't know the details if that was per person or additional travel charges etc.... I know they do have a nice truck. It just came up in conversation and it was not elaborated on. Just food for thought.

Build value, build value, build value in your service and sales presentation. Sell the benefits of your service. Charge a fair price for your level of service and if they won't let you make a profit be glad they went somewhere else. Your webpage and shop look good. I can tell you are doing a lot of things right. If you are having trouble closing sales, my advise would be customer service / sales training. Customers focus on price because that's all they know to ask. You have to point out the advantages for them doing business with you. If it was easy everybody would do it. We have to work hard at it every day. Also Marketing to the right demographic helps. I understand the frustration. I wish some shops would close and eventually they will.

Great company. Highly recommend them. Have been a customer for many years.

I've been using this program for three months now. It works great! Customers love it and it is helping us close more sales on needed services. This is definitely worth taking a look at. It will pay for itself from day one. Give it a try!!!!

A good customer of mine just bought two new Hondas. They come with lifetime powertrain warranty if all the maintenance is followed and performed by the dealer. This is difficult to compete with

We are up 15%. Jan and Feb were great. March was flat. Net profit is also up. Things are looking pretty good if gas prices dont kill it.

I have one. I like it but don't sell many road force balance jobs. Comes in handy when hunting a problem. Can be used to build value in your tire sales but it is hard to get customers to pay more because of the road force balance. A good balancer is probably sufficient for most jobs. I feel like it does a great job but won't bring in tons of money. Could be our lack of sales ability also. My opinion is if you want to own the best buy it, if you are expecting to increase revenue dramatically becasue you have it don't expect that.

Hey Matt

I sent in my application last week. I am interested in teaching my technicians uniform guidelines for selling services. I am hoping this helps me teach them when to recommend work and helps me educate customers on why the recommendation was made. I will let you know more as I learn more about it. Tony

Is anyone a member of MAP (Motorist Assurance Program) or AMRA (automotive maintenance repair association)?