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Joe Marconi

Stop Comebacks before they leave

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Many comebacks can be controlled with a sound quality control process. I am not speaking of part issues, that's for another day. But, the little annoying things like forgetting to rotate the the tires, or installing the wiper blades that the customer requested, could all be controlled by a quality review system that checks and double checks the repair order.

 

I would like to hear from other shop owners how they go thru the process of quality control. Thanks in advance!

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