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Joe Marconi

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Everything posted by Joe Marconi

  1. Joe Marconi
    Aren't there overtime laws to consider even for flat rate. I have heard so much about the different changes to the laws. Just asking?
  2. Joe Marconi
    I like the approach. Make it part of the company culture and company expectations!
  3. Joe Marconi
    Wow! With that many cars, it must be hard to manage! A good problem to have, right?
  4. Joe Marconi
    Speaking with shop owners, there are always some that complain that some of their techs do not want to attend training. How do you convince or persuade techs to go to training?
  5. Joe Marconi
    Ha! Well, that is a pretty interesting strategy!
  6. Joe Marconi
    The raising of labor rates the past few years has increased revenue for many shops. What about car counts, steady? increase? decreased? And parts are an issue for many around the country too.
  7. Joe Marconi
    When I started my shop in 1980, cars broke down a lot! Every day we had no shortage of work. We did no advertising. No need to. Those were the days, right? Well they are long gone! Today, auto repair shops must get customers to return by promoting preventive maintenance services. Maintenance is profitable, and best of all, it is a BIG benefit to the customer. It also gives you more control over scheduling. When you are in more control over your schedule, you become more productive, which increases sales and profits.
  8. Joe Marconi
    Another outstanding podcast! The podcasts on Remarkable Results Radio is like a full-blown Business Course!
  9. Joe Marconi
    I am from New York where flat rate is not the norm. However, when I speak to other shop owners around the country, many love flat rate. We are seeing a shift in the shop owner pay their techs. So what is your preferred method of paying your technicians?
  10. Joe Marconi
    In our quest to attract and retain technicians, most auto repair shops have increased their benefits package. Examples are flex time, paid holidays, sick days, personal days, no overtime, and more. However, doesn't this affect overall technician production. Afterall, nothing gets billed until the tech works and completes a job. The more time away, the less time available. I am pushing a few button for a reason. Shop owners and managers must look ahead now to the following week and look at Available Labor Inventory. If a shop books too much work, and does not have the techs, what happens to the work? Your thoughts?
  11. Joe Marconi
    As a business coach with Elite Worldwide, and a former shop owner for 41 years, I am in touch with many shop owners across the country. Many shops are beginning to complain that business is slowly up a bit. But, when they are challenged, asking about car counts, it becomes clear that something else may be happening. For the most part, car counts are the same, maybe slipped a little for some shops. But, perhaps the biggest stat is the drop in ARO and sales. So, what is happening? Consumers are afraid to spend money? Service advisors have become complacent? Is there another factor at play? Or are we in normal just back to the way it has always been?
  12. Joe Marconi
    Another great podcast from Remarkable results. SOPs are crucial for financial stability, growth and employee engagement!
  13. Joe Marconi
    I am so proud of this group! And so proud to be part of Elite Worldwide as a coach and presenter of Fly with the Eagles. The level of professionalism is incredible, and increasing every year. All of us need to be proud of our industry! I have a renewed confidence that through training, providing a great workplace and taking great care of our customer, the aftermarket auto repair service and repair industry will continue to dominate! https://eliteworldwide.com/
  14. Joe Marconi
    A recent report from CarMD stated that an increasing number of drivers are ignoring dash warning lights; the number one warning light being a Check Engine light. The report went on to say that rising costs in auto repairs is a main reason for this. I understand that costs are gone up everywhere the past few years, and not just in the auto industry. But I feel it's more than that. Why do you think so many people choose to ignore a dash warning light? Source: https://www.carmd.com/assets/pdf/VHI/2024/CarMD_Index_APR24_042424.pdf
  15. Joe Marconi
    I was speaking with a shop owner friend over the weekend, and he told me that there are so many nights when he has a hard time sleeping. The financial worries, employee issues, customers and more keep him up. What keeps you up at night? And perhaps we can find ways and tips to help each other.
  16. Joe Marconi
    Do think there is any limit to the brands and models a general repair shop works on? What about EURO, HD trucks, diesel, EV, Hybrid, etc. Can a tech be proficient bouncing from car to truck to EV, to EURO to Domestic, to Diesel. What type of training would be needed, and also, doesn't experience from pattern failures come into play?
  17. Joe Marconi
    Reading books is a passion on mine also. Cricket, however, that's another story. Growing up in the Bronx, New York, we didn't have much chance to play cricket. Thanks for sharing!
  18. Joe Marconi
    Welcome to the ASO! There is wealth of knowledge here, and so many great shop owners!
  19. Joe Marconi
    Can you donate them to a trade school or other organization? Maybe for a tax write off. Ask your accountant.
  20. Joe Marconi
    Wow! Your post can be used as a template for business owners to increase production, understand KPIs, employee management and creating the right work culture environment. In an age where so many shop owners are constantly looking for techs, perhaps we should find ways to RETAIN those we have. Would you say that in your situation, your culture adds to high retention?
  21. Joe Marconi
    You hit on one of the keys to success; Treat people well and big things will happen. Great feedback!
  22. Joe Marconi
    Two things you pointed I had the same experience. When hiring dealer techs, they were pleasantly shocked that they would be on flat rate, especially the older techs. And, you are right, since the mid 70s, when I started, there was always an issue with qualified techs.
  23. Joe Marconi
    Over my 41 years as an auto shop owner, I have hired and fired more people than I can remember. One challenge for me was hiring a technician that spent too much time work at a new car dealer. The culture is different, the focus is only on billed hours and many of them spent too much time on one car make. However, these days, are we limiting our pool by not considering all avenues to find techs. What's your opinion on hiring dealer techs? Pros and Cons.
  24. Joe Marconi
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  25. Joe Marconi
    If done right, a niche brand can be a destination shop, where people seek them out. Obviously the quality and brand reputation has to factor in too.

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