hancock18

Firstly, a truly awesome article, Joe, and just the kind of material that we find pertinent to our own situation. Looking forward to many more and thank you so much for sharing your own hard earned knowledge, experience and skills. We admire you for your dedication to not only the growth of the industry, but also, that the next generation taking on this unique, profitable, yet extremely difficult industry, have the tools and mentoring to survive and thrive well into the future. Secondly, I absolutely love R+W. It is my favorite read. We (the entire family, all in this crazy business) read

I imagine many of us have gotten an employee who turns out to be real beast sometimes. You can generally tell when you have an employee causing disruption among others or doing bad things directed at you. We had one had the opportunity and the talent to become the perfect Service Manager. Sadly he turned out to be more of a crocodile. He was in training and given some important responsibility just because his potential and talent for one being so young, in his early 20's. His immaturity level was just too much to overcome. We actually gave him too many chances, being convinced we could cha

That's great! Thanks for putting a name to this, xrac. It seems that we have been having more than the usual bouts of this in the past couple years and we have been here for 31 years. What is really difficult to deal with is when the "good deed" is put into a review as a less than stellar experience for the customer. So not only did we go above and beyond eating things that weren't even ours to eat seems we don't even get to keep the customer and we have to explain why saving a customer money was a bad thing. Oh well, such is the life we have chosen! :-)