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  • Business Name
    Parks Industries
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Owner
  • Automotive Franchise
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  1. Marista, same here!! No not off topic, still sort of same topic and I am in your same situation. I am in the office, he is in the shop, 2 man op. I know our close friends realize it is just us but new customers don't know that. I actually just got off the phone with someone that asked if Parks could take a look at something "real quick" I responded by saying well we charge 1/2 hour minimum on checkout and our hourly rate is $95 an hour, when would you like to schedule that? He responded by saying "oh you cant fit me in today?" I said no we have customers scheduled for today and the rest of th
  2. I really like the written policy. that will help for keeping discounts in track for employees and immediate family. Thanks! I feel like this is true for us too, way too many connections being made daily to give a discount to everyone.
  3. I guess I'm going back and forth between "Should I be separating business and personal relationships?" OR "How could I separate business and personal relationships?" A little background info on our company. I am in the office and my guy works out in the shop, we live together and work together and have a great relationship. When we go home we are home, we leave shop talk at the shop. BUT now I have friends wanting to do business with us and messaging me about business matters on my cell phone. I think they should be calling the shop. If you want to ask me how my day was call my cell phone but
  4. This has kind of been a hot topic here lately...how do you guys deal with family and friends? I am trying to run a business, as are the rest of you, how do you deal with people wanting "friend discounts" or family not paying their bills. It seems I try and separate business and personal relationships and in the process end up being the "bad guy". How do you deal with close friends as customers and try to give them a deal but not go out of business by them expecting it every time? Do you just not do business with family or friends?
  5. We had to tow it out, but he is a good friend of ours, and is helping us with the process and wouldn't release the car even to the police, but advised them that she never raised a fuss when it was taking up space in our shop, but since having it towed hhas raised hell, the cops understood. Never wanted to have to contact authorities but now she is refusing to pay the bill. I will contact an attorney and see what he says about Colorado law, thanks!!
  6. First off customer okay'd job on 11/21, advised what needed to be done and customer kept avoiding my calls. Called her about every week, then about two weeks ago called her and left a message (she didnt answer, surprise surprise) and advised that if she didn't pay the remaining bill what we did on the vehicle and pick it up, then we would have it towed at the end of the day on Friday two weeks from then. Never called, never showed, had it in our shop for 3 months. The towing company had to contact the authorities in so many days so its not considered a stolen vehicle, then customer calls my to
  7. Great advice! I love the post, I would like to add something if I could I used to have a sales rep position long time ago, and my boss and mentor said the three best words to incorporate in selling anything... Proven Love Guarantee Proven You want to convince your prospect that your product or service is already tested and proven. It would really scare most people if they are to find out that they are the first to test at their own risk of time and money. Love Bring out emotion in your prospect. For example: “Don’t you love the idea of having plenty of free time wit
  8. So I got an email not too long ago from our tire distributor stating this: As you know, President Obama signed a three-year tariff on China-made consumer tires back in 2009. The duties were in addition to the base 4% tariff which has been in place for years. The three-year tariff went into effect on September 26, 2009 and has now expired. As of September 27th of this year, any products not already processed by customs are no longer subject to the tariffs imposed by the Obama administration. This change will undoubtedly cause some disruption in the market prices for Chinese import tires
  9. Thanks Joe, that is our number one priority is customer service, you said it all. thanks~! And i really like your site ASO * * * Thanks TN!
  10. thank you for all the feedback! it helps a lot. Its harder explaining it to my other half/ business partner about price markup still and trying to be competitive and stay in business
  11. And I guess I meant how are other people holding their head above water in this business in this economy right now...

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