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Joe Marconi

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  • Similar Forum Topics

    • Killer Holiday Tip for your repair shop

      Here's a tip I have posted before, but it's worth repeating.  One job that goes unnoticed most of the year is the job of the part's driver.  You get part deliveries all day long, every day, all year long.  Many times, these part's drivers take all the abuse due to wrong parts, the parts took too long to be delivered, on and on and on.  Those drivers may not say anything, but they take it to heart.  So, here's what you are going to do.  Buy small gifts, such as small boxes of candy or chocolate.  Nothing expensive.  During the holidays, give all the drivers one of these small gifts and say "Thank you, I appreciated what you do." Two things will happen. First, the driver will be stunned and will not know what to say, and they will be very thankful that you thought of them.  The second thing that will happen is this:  The very next time those part drivers have three delivers to make at three different shops, what shop do you think they will want to go to first?  Yes...Yours!  

      By Joe Marconi, in Joe’s Business Tips For Shop Owners

        
      • 2 replies
      • 99 views
    • Joe Marconi Key Note Speaker Ratchet & Wrench Conference 2018

      If you are going to the Ratchet and Wrench Conference next week, I will be there to kick things off as the Key Note Speaker on the first day. I will also be making a presentation; Charging for Diagnostics on Friday, Sept 21.  If any member is attending the conference, please let me know and hopefully we can meet.  Here is the link to the conference: https://www.ratchetandwrench.com/articles/5651-ratchetwrench-announces-details-of-2018-management-conference Thank you, Joe Marconi   

      By Joe Marconi, in AutoShopOwner Announcements

      • 0 replies
      • 107 views
    • Shop Owners; Take time to recharge this weekend

      There's a time to work, and there's a time to relax a bit. We are in the middle of a three- day weekend; Labor Day. The very name Labor Day should make us all think about how hard we work all year long.  We need balance in our lives. We need time with friends and family.  So, take a break and recharge your batteries this holiday weekend. It will do you a world of good.  Trust me, the business will be there after the weekend is over.  Happy Labor Day Weekend!  

      By Joe Marconi, in Joe’s Business Tips For Shop Owners

      • 0 replies
      • 150 views
    • Happy July 4th!

      On July 4, 1776, the thirteen colonies claimed their independence from England, an event which eventually led to the formation of the United States. Each year on July 4th, also known as Independence Day, Americans celebrate this historic event.  Let's all celebrate this day and remeber that we live in the great nation on the planet! 

      By Joe Marconi, in AutoShopOwner Announcements

      • 1 reply
      • 193 views
    • Consider Joining Family Service Day!

      At the Ratchet + Wrench Conference last month, I met Charlie Marcotte, owner of Amerian Pride Auto in Virginia and the founder of Family Service Day. After doing a little research, I joined the organization.   Family Service Day originated in 2009 with a Williamsburg, Virginia based company, American Pride Auto. The idea was simple: offer support to single parent families and deployed military by offering the gifts and talents we have been given, the ability to repair vehicles, for free. There are really no limitations — if you have desire to make an impact in your community, Family Service Day is a great way to get involved.   Getting involved in your community is the best way to make your shop stand out as the business that cares about people. Plus, it will get your staff involved which will boost morale. You can reach out to your vendors for help with parts and also get major businesses in your area to help sponsor the event.   Shop owners, I recommend that you find out more about Family Service Day. Below is a link for more information:   http://www.familyserviceday.org/

      By Joe Marconi, in Banner Programs & Franchising

      • 18 replies
      • 1,474 views
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