Business Cards

[xrac]

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[Mario]

Yes, very professional for a tech or any employee to have their own

[John Pearson]

I have one that says that "Your vehicle was serviced to day with pride by TECHNICIAN" this way the tech can put their name on the job. Personally I have some of these peoples cards that I give out to people who I want to remember me. http://www.mymetalbusinesscard.com/cgi-bin/webstore/shop.cgi?c=start.htm&t=main.index.htm&storeid=1

Edited March 31, 2015 by John Pearson

[flacvabeach]

Interesting. I don't want my techs to have a personal relationship with customers. It's not part of their skill set. Our Service Advisors are hired and trained to do customer service. When too many folks are interacting with a broad array of customer personalities there is too much chance of misunderstanding or just botched communication. The next problem is the customer who says "I want Joe to work on my car." No - you don't get to pick your tech. You don't ask who built your new Ford pickup, you just trust in the processes and materials that went into building it. Finally, when that tech moves on, do you want him/her taking a following of customers with him/her? Customers should be loyal to your shop and the value it provides, not to a tech.

[mspecperformance]

Having your team members have personal cards gives them a feeling of investment into your company. How it plays out when they actually hand cards out and such would be up to the company culture and what you are teaching your staff.

[xrac]

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[Mario]

What skill set Flacvabeach? Human interaction is a basic function. If properly managed, your techs should be bringing business INTO your shop. When you hire a tech, you are not only recruiting him/her to join your company, you are bringing along 8-10 FAMILIES of people they know who are going to have their vehicles serviced at your shop.

 

No you don't ask who built your new Ford Pickup, but people do often request a particular barber/cosmetologist, dentist, doctor, waitress/waiter, employee at a landscaping business, etc...

 

Your tech with a business card doesn't have to give a quote. If they are somewhere and somebody mentions they need a vehicle serviced or repaired, it doesn't hurt to say "Hello, I am a technician at (insert business name). Why don't you stop by or give us a call, we can help you with that".