Quantcast
Jump to content


Manual Reading - Manual Labor - - - It takes more than reading a manual to be a mechanic


Gonzo

Recommended Posts

Manual Reading – Manual Labor

 

Reading and interpreting a service manual is part of a typical day at the repair shop. Probably not the most glamorous part of it, but then what is? Of course, after all the book work you’re still not done. Now you have to take that information and turn it into a working repair and not just words on a page. Obviously, understanding what you’ve read is just as important as doing the actual work, and a great deal of the mechanics time is spent just researching a lot today’s automotive problems, even though labor guides (which are just a guide by the way) don’t include any manual reading or research time as part of the final labor costs. (They should!)

 

Today’s mechanic is more involved in computer systems and multiplexed data lines than most average consumers realize. The grease and grime is still part of the job, but you can spend just as much time chasing some electrical gremlin or interrupting a scope reading, as well as changing a water pump these days… if not more. It comes down to the amount of research time, as well as the actual “physical” labor time you need to make repairs. It still surprises me how often someone will call and ask, “How much?” to do a certain job on a certain car and expect an exact quote. Regardless of the hundreds and hundreds of possibilities that could detour the repair. Sometimes it’s not a matter of how much but how long… long as in how long it’s going to take to do the book work, reading the manual, and figuring out what the best course of action there is to take. (That’s not in any labor guide either.)

There’s a real difference between reading a manual, understanding what you’ve read, and doing the actual manual labor. Some people can read something and retain that information forever. They can ace any test on any subject as long as they read up on it previously. Then there are people who go to the other extremes. They’re the type of people who have trouble taking a written test, but excel at hands on applications. Today’s modern mechanics needs to be proficient at both. Me, I don’t do as well as I’d like to do in the retaining side of things, never did in school either, but I do have enough of it stuck back in that old noggin’ of mine to know where to find that written info the next time I need it. I know I don’t have one of those photographic memories, and I’m pretty sure there’s no need in trying to stuff any more film up there… ain’t no camera to put it in. I’ve already got too much stuff to try and remember. Now some guys I know, they can remember the firing order on a 327 or the exact oil filter number for a given car. Me…no way, I’ve gotta look it up every time.

I see a variety of manual reading/manual labor related problems when a DIY’r brings their car into the repair shop. You can tell when they’ve glanced over the manual a few times, but couldn’t put the information to good use. Most of the time, you’ll find their manual on the passenger seat with the pages marked. It probably has more to do with watching one of those weekend automotive shows or a You Tube video about how to make a certain repair. It all looks easy on TV. But when it comes time to applying that information to the tips of the fingers… it just ain’t happenin’. Oh, they’ll put a gallant try to it, maybe mess it up worse than it was before they started… but try they will.

One fella brought his truck in after replacing the front calipers at home. As he told me, “It sounded easy to do in the manual. You know, remove a couple of bolts, install the new one, and bleed the brakes. Super easy.” Even though he had read all the description pages and detailed instructions in the manual, somehow it just didn’t work out. And, as usual, his repair manual was on the passenger seat. I made the repairs and even circled the photo in his manual so he could see where he went wrong. (On some cars there is a right and left caliper. If you put them on the wrong side the bleeder screws will be on the bottom instead of the top.)

I figure it’s something like this…anyone can turn a couple of bolts and slap on a few parts on, but there’s a very special ability that can’t be found in the manual. That’s mechanical aptitude. It’s not about reading manuals or being able to turn those bolts. It has a lot more to do with understanding mechanical things. And, these days that includes electronics too. It’s what separates average wrench turners and the true professional in the trade. Oh sure, if you spend enough time at anything you’ll get the hang of it, but sooner or later that lack of one or more of those qualities that separates good mechanics from the average ones will sneak up on ya.

Cars have changed tremendously from those early days of the first electronically driven engines. Today, a repair manual, common sense, and a whole lot of that mechanical ability needs to be applied to most any type of repair. Ok, I know what you’re thinking, “Well, there are some things my cousin Ernie can do and he’s never opened a repair manual.” True, but how far can he go before getting over his head? My guess is when something looks simple and then turns into something that’s not is when cousin Ernie gets in trouble. From past experiences with these “cousin Ernies” … anything is possible.

There are repair manuals out there that are strictly written for the DIY’rs and other manuals meant for the professional. Those DIY manuals are great for basic repairs that aren’t explained in the owner’s manual. Certainly, most DIY’rs would like to accomplish every conceivable problem on their own, but with today’s cars they are far more sophisticated and require a higher degree of understanding and equipment than most DIY’rs are willing to invest in.

 

I do believe that everyone who owns a car should have some basic working knowledge of how their car operates. Reading a manual is probably one of the best ways to do that, however that’s not to say you need to fix it. Maybe reading the manual will give you a better idea of what to expect at the professional shop. Maybe it would be a good way to gauge whether or not you’ve chosen a true professional repair shop vs. some hack shop.

 

If, after some in-depth manual reading the problem looks to be too involved for you to tackle the manual labor part of the repair, then it might be time to take your car to the pros. You’ll know who they are, and they’ll know if you’ve read the manual or not… because they have too.


View full article

Link to comment
Share on other sites

Gonzo, right on target!

 

You state that everyone should have some knowledge of how their car operates. I agree, but to what extent should someone take that knowledge and attempt a repair or service. For example; everyone should have some basic knowledge of how their own body works, in order to remain healthy. But we wouldn't watch a video on how to remove a tooth and then attempt to do it, would we? I know this I a far-fetched analogy, but as you state, reading the manual or watch a video will never replace the skill of a trained, talented mechanic.

 

Oh, thanks for using the term mechanic. Don't know if you did it intentionally, but I like the old term.

  • Like 1
Link to comment
Share on other sites

Gonzo, right on target!

 

You state that everyone should have some knowledge of how their car operates. I agree, but to what extent should someone take that knowledge and attempt a repair or service. For example; everyone should have some basic knowledge of how their own body works, in order to remain healthy. But we wouldn't watch a video on how to remove a tooth and then attempt to do it, would we? I know this I a far-fetched analogy, but as you state, reading the manual or watch a video will never replace the skill of a trained, talented mechanic.

 

Oh, thanks for using the term mechanic. Don't know if you did it intentionally, but I like the old term.

I was really trying to bring that exact point to the story. When do you draw the line? Not only how far should a DIY'r or a non qualified mechanic go before saying they've gone past their abilities, but.... to understand that before they start messin' around with the tools. Read first, labor second.

 

The other part of the story is about how much time is spent on reading up on a repair, or for that matter how much time is spent just hooking up different scopes, leads, scanners, volt meters, etc... to diagnose something. There's no real book time for all of that. I've never read anywhere that stated .5 of an hour to find the best place to hook up the lab scope on no#3 injector. Some of these new GDI engines you can't even get close to the injector leads without a major tear down.

 

Oh, and a mechanic... is a mechanic. A technician sounds like a lab coat guy. I try to write stories and spread both terms around so that everyone can call themselves what they want to call themselves. (It would make for an interesting story topic though.)

Link to comment
Share on other sites

I was really trying to bring that exact point to the story. When do you draw the line? Not only how far should a DIY'r or a non qualified mechanic go before saying they've gone past their abilities, but.... to understand that before they start messin' around with the tools. Read first, labor second.

 

The other part of the story is about how much time is spent on reading up on a repair, or for that matter how much time is spent just hooking up different scopes, leads, scanners, volt meters, etc... to diagnose something. There's no real book time for all of that. I've never read anywhere that stated .5 of an hour to find the best place to hook up the lab scope on no#3 injector. Some of these new GDI engines you can't even get close to the injector leads without a major tear down.

 

Oh, and a mechanic... is a mechanic. A technician sounds like a lab coat guy. I try to write stories and spread both terms around so that everyone can call themselves what they want to call themselves. (It would make for an interesting story topic though.)

 

Yes, your other point about researching a job is well-taken. But again, if I read a medical procedure and a doctor reads the same procedure, who would you want to perform the operation?

 

Great topic, great post....as usual Gonzo.

  • Like 1
Link to comment
Share on other sites

 

Yes, your other point about researching a job is well-taken. But again, if I read a medical procedure and a doctor reads the same procedure, who would you want to perform the operation?

 

Great topic, great post....as usual Gonzo.

It makes ya wonder how many times the doctor didn't read the manual before doing an operation. LOL

But, yes... a DIY'r or newbie auto mechanic straight off the lube rack might need to do more than just read the manual... time for some practical experience, and a few lessons from the old guys.

Link to comment
Share on other sites

  • Have you checked out Joe's Latest Blog?

         1 comment
      Have I got your attention? Great.
      Let me start by saying that I believe in giving praise when deserved and letting employees know when they dropped the ball. However, the truth is that no one enjoys being reprimanded or told they messed up.  
      The question is, what is the appropriate balance between the right amount of praise and the right amount of critical feedback? According to studies done by Harvard Business School, the ratio of praise to critical feedback should be about 6:1 – Six praises for every critical feedback. I am not sure if I agree with that.
      From personal experience, I would recommend a lot more praise. The exact ratio doesn’t matter. What’s important is that before you consider giving critical feedback, ensure you have given that employee a lot of recent praise. If not, whatever you are trying to get through to an employee, will fall on deaf ears.
      When you do have to give critical feedback, remember a few things:
      Focus on the issue or behavior; never attack the person, and remain calm in your actions and words Ask the employee for feedback, their side of the story Speak to the employee in private Address the issue soon after it happens; never wait Don’t rely on second-hand information; it’s always better if you have experienced the situation yourself that you want to correct Have an open discussion and find things that both of you can agree upon Have an action plan moving forward that the employee can take ownership of Use the experience as a learning tool Make sure you bring up positive attributes about them Remember, you don’t want the employee to be angry or upset with you; you want them to reflect on the situation and what can be improved. One last thing. Everyone makes mistakes. We need to be mindful of this.
  • Similar Topics

    • By Transmission Repair

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Joe Marconi
      Many auto repair shops are still busy, and many are booked out from a few days to weeks.  After the initial shock of Covid, the recovery for our independent auto repair industry has been quite good, with many positive indicators for the future.
      However, how many of the auto repair shops that did suffer a great loss in business during the lockdown phase of Covid would have survived if not for the SBA loans, the Pay Protection Program and the Employee Retention Credit?  
      Building a cash reserve is crucial to prepare yourself for the next economic downturn.  How much should you set aside?  That depends on your business model, how much debt you have and other financial conditions.  Speak to your accountant, financial advisor and business coach, if you have one. 
      Rule of thumb, you should have at least three months of operating expenses set aside in a dedicated bank account.  Some accountants and financial advisors may suggest up to six months. 
    • By carmcapriotto
      This week Hunt discusses the differences in taxation of common expenses that you might not be aware of.
      • What kind of meals am I allowed to deduct and how are in house meals different than meals offsite?
      • How much of a deduction do I get if I donate my services to a charity or donate a piece of business equipment?
      • Should I write off my life insurance premiums?
      What other classifications should I be aware of on my P&L that could effect my end of year taxes?  
      Thanks to our sponsor partner NAPA TRACS
       
      NAPATRACS.com
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online : www.paarmelis.com
      Email Hunt: [email protected]
      Get a copy of my Book : Download Here
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      You’re growing -a lot, but concerned about losing the company culture you’ve spent so much time, energy, effort, and money on building. In this episode, Kim Walker shares her thoughts, ideas, and strategies being implemented to be super intentional about maintaining company culture.
      Talking Points
      Worked hard to define core values, build a team, processes You’re getting great results You’re growing But fearful of losing momentum, culture, pace, etc Keep Core Values front & center. What we do: Hiring, onboarding Firing relates back In the middle - reward + recognize Make decisions Process Documented Practiced by all Appreciated + Understood Onboarding.  How do you do it?  Is it documented? Can it be duplicated easily? Hire Slow, Fire Fast Games Kim Games (Slack) JR’s Dad Jokes + Puns Playfulness, laughter, joy. Happiness is a core value for us.  Contests. Surprises Letters to family Door Dash Travel together/retreat Training Meaningful Easily found for future reference Mentoring Day to Day Connections Slack Huddles Project Management software communication  
      How To Get In Touch
       
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected] 
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Recorded Live at the 2023 Institute Summit, shop owner turned coach Jennifer Hulbert discusses the value of joining a coaching group. Find out what it's like to be in a coaching group with the Institute, and why she is passionate about celebrating other people's accomplishments.
      Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Facilitator for the Institute for Automotive Business Excellence.
      Show Notes
      Has 3 coaching clients- discovering finances, gross profit, structuring segments of business, increasing billable hours, and implementing a parts matrix. Facilitating- a group usually consists of 18 to 20 shop owners. They are assigned a partner, they have an individual accountability partner along with access to their facilitator coach. Have three in-person meetings a year. Part of those in-person meetings is to evaluate the whole shop. Go in,  do a full evaluation of the shop, and give the owner feedback on areas for improvement. The other time is spent with training, and reviewing financial numbers, because if you don't know your numbers, you're never going to grow your business. In between, they have a couple of Zoom meetings as an entire group, and then the facilitator does reach out individually once a month.  Never be the smartest person in the room If you’re not learning, you’re not growing Celebrate other people's accomplishments Joining a coaching company- understand profits, understand the structure of a business, understand your numbers, and structure your finances to make a profit.  “Mama Bear of the Team”- Jennifer wants to see individual employees and their families succeed. Ensuring whatever decision you are making about the company is going to benefit your employees Women can do anything that a man can do Read the book “Traction: Get a Grip on Your Business”- communicate clear goals, build a leadership team, and hold each other accountable. Increased sales by 38% 
      Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
         
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors



×
×
  • Create New...