Quantcast
Jump to content
    • You can post now and register later. Already registered? sign in now to post with your account.
    • ×   Pasted as rich text.   Paste as plain text instead

        Only 75 emoji are allowed.

      ×   Your link has been automatically embedded.   Display as a link instead

      ×   Your previous content has been restored.   Clear editor

      ×   You cannot paste images directly. Upload or insert images from URL.


      Once you submit your question, a new topic will be created for you in our forums. Our moderators may move your topic to a more suitable forum category if one exists. Members will see your topic and be able to respond to your question.

    • This will not be shown to other users.
Joe Marconi

RepairPal Releases Annual Consumer Survey

Recommended Posts

RepairPal released the results of the second Car Care Survey, which surveyed over 2,500 consumers to learn their views on getting their cars serviced and repaired.

 

Surveys are subjective in nature and I am not endorsing the survey or RepairPal. I just thought it would interesting to review and would like to share thoughts and comments.

 

We are living in s new age of marketing and advertising. We are seeing an evolution take place before our eyes.

 

Take a look at the survey, here is the link.

 

 

http://repairpal.com/shop_hub/2nd_Annual_Survey_Landing

 

 

 

  • Like 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Topics

    • By Joe Marconi
      In my 40 years as a shop owner, I have battled the age old dilemma: Is it my car count, my customer count or some other reason why some weeks I find it hard to hit my sales goal.  
      It always comes down to production.  Now that's really simplifying it, I know.   But, when you look at the numbers, with the right jobs and a balanced schedule, the ARO goes way up and car counts become not as important as we thought. 
      Another thing to consider, this is not 1995. Cars do not come in 5 to 6 times a year for an Oil Change Service.   You are lucky to see some customers every 10,000 miles as they wait for that Oil Change Percentage light on their dashboard to tell them...NOW IT"S OK TO GO TO YOUR REPAIR SHOP. Isn't it funny how so many people will listen to the dash board light, and not you!
      Anyway, what are your thoughts.  How do you reach your weekly sales goals and what KPI's are important to you? 
    • By smittysgarae
      Wanting some opinions. I have been having a problem the last couple years with customers approving repairs and when we get the job done and call them for them to come pick up and pay they either don’t have the money all of a sudden or say they will come get it and don’t. It may sit there for months, I had one sit for two years that owed 3000 dollars. Finally got my money! Just wondering what some of you guys do? Thought of charging storage after so many days? 
    • By Elite Worldwide Inc.
      Elite's AMI accredited Online High Impact Course, sponsored by Jasper Engines & Transmissions, starts October 16th!
      This industry acclaimed online service advisor training course is delivered by 2019 Ratchet & Wrench All-Star Award winner Jen Monclus, and has been proven to generate both happier customers and higher sales.
      Here are a few of the topics that will be covered:
      - Selling multiple repairs & big ticket items
      - Selling diagnostic testing & maintenance
      - Building powerful relationships in 60 seconds
      - Overcoming the most challenging sales objections
      - Generating more repeat and referral business
      - Presenting service recommendations in a way that makes customers want to buy
      - Note: Course will come with a workbook, homework assignments and testing to ensure accountability and lasting results
      It's only $179 to enroll, and seating is limited, so call 800-204-3548 or visit our Online High Impact page to secure your advisor's spot today!
    • By Dennis R.
      We want to do a short survey with our customers to gauge their reaction to newer trends in the repair of their car. We are only going to ask 4 Questions so  that we can share the results on this forum and have other shops do the same.
      The 4 questions we thought of :  still working of exact wording so help is appreciated.
      1.  - Personal Service Adviser to talk too.    VS  Virtual Artificial Intellegent service advisor ( no human interaction )
      2. - Check in with a Personal service advisor    VS  using a digital check in like Mc Donalds uses to take your order inside their restaurant  then leave keys 
      3.- Personal phone call or text with updates and for authorization   VS  Computer generated text for updates and authorization 
      4. Personal phone call or text  with Pictures sent as needed  (trust in your shop)    VS  digital inspection form and pictures sent each time their vehicle is brought in 
       
      Your input is important so we can all ask the same questions to help us keep our businesses thriving.
      One example of a survey we did a few years ago was would you like us to have a quick lube bay for  fast in and out service or Leave your vehicle for the day for the LOF  96 % of our customers wanted to leave their cars so they could get a non rushed check over of the vehicle while it was there. 
    • By Alex
      How was your overall shop performance in 2018 vs 2017? Please take a moment to vote in our poll. Feel free to discuss results in this topic or start a new topic in Business Talk - How's your shop doing?


  • AutoShopOwner Sponsors

Tire Rack: Revolutionizing tire buying since 1979.
Fast Free Shipping on All Orders Over $50

Fast Free Shipping on All Orders Over $50
×
×
  • Create New...