Quantcast
Jump to content


Safety Kleen issues


Recommended Posts

We own our parts washer and the Safety Kleen guys kept coming by trying to sell us fluid so we had them fill it for us. 3 months later they come in and change the fluid without authorization and bill us. The fluid was barely used and we in no way needed it changed. We call and tell them and after finally convincing them we own the machine (not lease from them) they agree to remove the bill as it was unauthorized and we had no contract. Fast forward a few months and they are still billing us for that service. We call again and finally convince them for a second time we own the machine and they agree to drop the bill... today the driver comes by and says we are "leasing the fluid" and have to continue with regular services and the bill stands.

 

Has anyone else had this issue? I don't mind paying for services when needed but I am not for getting strong armed into paying these guys. If we don't pay the bill the will send us to collection and hurt our credit unless we fight it and spend more money. Any advice?

Link to comment
Share on other sites



My experience with my local safety kleen isn't much better than yours. They over billed us $1500 in one quarter and argued for months that it was legitimate. It wasn't and they removed it, then tried again the next quarter. Overcharged a couple times and tried "we updated your contract due to a corporate change", we had no contract so I let it ride. When I finally had enough I called them to come get it and the telephone call was unbelievable. The rep was rude and basically said we were the fault of all the issues, there would be charges for cancelation and pickup (no contract between us). They spilled solvent on the floor, the driver said "I'm picking up the parts washer" and that was the only thing he said.

All in all it was a horrible experience. Also tried to charge us .50 cents a gallon for oil pickup.

 

Sent from my SCH-I605 using Tapatalk

 

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
  • Similar Topics

    • By carmcapriotto
      "Keep a cool quarter of a million? Or give it away.... You’d think that was self-evident, but usually, companies are unintentionally giving it away. If you’re like most of our clients, you’ve got enough worries on your plate when it comes to making sure everything in the business is running smoothly. You don’t have the bandwidth to take on another project, especially one this large—that has the probability of costing the company thousands of dollars in repairs, overages, gas...the list goes on. Recently we helped a company drive down the cost per mile from 48 down to 36 cents per mile by showing them how they can run their vehicles longer for more mileage and reduce their total investment in that vehicle, therefore, lowering the cost per mile. They were replacing their vehicles every hundred thousand miles. We showed them how much they can save by extending the mileage to double and triple which...came out to a cool quarter of a million dollars. That’s where we come in. We help businesses just like yours run more smoothly with less breakdowns, less downtime, and more profit in their pocket at the end of the year." Bill Deboer
      Bill DeBoer, DeBoer’s Auto Sales & Service. Listen to Bill’s podcast episodes HERE.
      Show Notes
      freefleetbook.com Growing with fleet and retail- had office space next to the current location, rezoned it highway commercial to be recycled and added 6 bays. RR 481: David Saline – Start or Grow Your Fleet Business Wrote the book to try to speak to those people so that we can acquire more fleets and bring people into their wheelhouse, but also help out those people that aren't to the point where needing a fleet management team, but they're just trying to survive on their own. Downloadable PDF- cost per mile, vehicle maintenance tracker spreadsheet etc "The fractional fleet management program, where they can hire us, we can manage their fleet for a fraction of the. Because we're doing it on a fractional-time basis, they don't need that full-time management. But at the same time, they get all the same perks and benefits." Get 30 vehicles collected with only one or two contact points. So now you're not making 30 individual calls; you're making one phone call. You get a good relationship going with the key stakeholders and the decision-makers in those fleets.  Telematics- all that data gets pulled into our fleet management program as we set up these vehicles on the maintenance schedules as they hit their miles. Share it with their prospects for fleets
      Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
         
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Erich and Lauralee Schmidt went to a 4 day work week during COVID and haven't looked back. They also have an app for their shop with benefits to customers.
      Erich and Lauralee Schmidt, Schmidt Auto Care, Springboro, OH    Show Notes:  
      4 day work week- exhaustion during COVID, started cutting Fridays with three day weekends. Prefaced it as summer hours and would go back to 5 days in the fall. They never went back to 5 day work week. Revenue, productivity, and efficiency increased. 8-7 pm work hours. The check-in process includes 4 day work week schedule.  40 hours of training a year minimum- observing efficiency, open communication, partnering with employees with their training. Training is a requirement when hiring employees. “Where are your interests?” Service Advisor=Serice Specialist  Free Schmidt Auto Care App- started 6 years, App Fueled is a customizable garage for clients and a bevy of services outside of just communication. Special pricing, birthday specials, loyalty touch points. 30% of the customer base has the app.  Had ADAS for 3 years, one of the first in the area to get it. Program and calibration.
      Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
      Connect with the Podcast:
      Aftermarket Radio Network
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partner:
       


      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi
      When I started my repair shop in 1980, we mainly worked on three car lines: GM, Ford, and Chrysler. Through the decades, technology has dramatically changed the average automobile. Plus, today, we have many more car models to worry about, then add EVs, hybrids, and who knows what else car makers will throw at us.  
      Is it time to rethink our business model?  Can we really be that shop that works on All Makes, All Models?  
    • By carmcapriotto
      Did you know most people will die from a preventable disease? 42% of the first symptom of heart disease is sudden death. How much time are you spending on your most valuable asset, yourself? Are you investing in the health of your employees? Everyone thinks they have an infinite amount of time until something happens. Recorded Live at the Institute Summit, Chip Eichelberger discusses actionable solutions to create a healthier lifestyle. It's never too late to make a small difference in your life. 
      Chip Eichelberger, formerly Tony Robbin's International point man, has "Switched On" over 1000 conventions for companies like Apple, Hyatt, Astra Zeneca, GM, Equitable, and RE/MAX.
      Show Notes
      Getswitchedon.com  Focus on all the great things you've done with your life and your marriage, and your relationship. Confronting neglect. Most people will die of a preventable disease.  The secret to raising smart kids or smart employees is to link it to the effort, grit, and ability to overcome adversity.  “If you’re not sure how much money you want your shop to make this year, any amount will seem okay.” How can you go from uncertainty to certainty, and how do you stand, how do you breathe, how do you move?  Active heart rate is 180 minus your age to burn fat Motion is medicine-One of the biggest things killing people today is a sedentary lifestyle Few people have a dedicated exercise plan Hang around the right people, the right information, listen to the right podcast, watch the right stuff, read the right stuff- bad company will corrupt good character The 4% solution- 4% of 24 hours is one-hour a day. Invest in the number one asset, which is yourself Getting sick is expensive. Getting sick is stressful. Getting sick takes a lot of time and resources. Reversing something with a little bit better discipline than an  hour a day, you could have reversed A crisis is a powerful motivator of change 42% of the first symptom of heart disease is sudden death 43% of adults are obese We live in a magic pill society You can't out exercise a bad diet 15% of your employees are 85% of your health care spend- what can you do to engage your employees to take better care of themself? The number one source of calories in America is soda. One soda a day, 365 days times 140 calories is 51,100 calories, and that equivalent is 14.2 pounds of weight Watch your body fat percentage It's never too late to get started Treat your body as a temple of the Holy Spirit- how do you treat a temple? Some reverence, some respect Never underestimate the power of one decision the number one killer everybody in America is the unhealthy lifestyles most people live The most alkalizing foods are dark greens, spinach, kale, collared greens If you train yourself to ask better questions and understand, how do I stand when I'm happy? How do I move? How do I breathe? That's why motion is medicine. Motion creates emotion.
      Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books
         
      Click to go to the Podcast on Remarkable Results Radio
    • By ASOG Podcast
      Can A Tech Refuse To Do An Oil Change or Tires?


  • Our Sponsors



×
×
  • Create New...