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We own our parts washer and the Safety Kleen guys kept coming by trying to sell us fluid so we had them fill it for us. 3 months later they come in and change the fluid without authorization and bill us. The fluid was barely used and we in no way needed it changed. We call and tell them and after finally convincing them we own the machine (not lease from them) they agree to remove the bill as it was unauthorized and we had no contract. Fast forward a few months and they are still billing us for that service. We call again and finally convince them for a second time we own the machine and they agree to drop the bill... today the driver comes by and says we are "leasing the fluid" and have to continue with regular services and the bill stands.

 

Has anyone else had this issue? I don't mind paying for services when needed but I am not for getting strong armed into paying these guys. If we don't pay the bill the will send us to collection and hurt our credit unless we fight it and spend more money. Any advice?

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My experience with my local safety kleen isn't much better than yours. They over billed us $1500 in one quarter and argued for months that it was legitimate. It wasn't and they removed it, then tried again the next quarter. Overcharged a couple times and tried "we updated your contract due to a corporate change", we had no contract so I let it ride. When I finally had enough I called them to come get it and the telephone call was unbelievable. The rep was rude and basically said we were the fault of all the issues, there would be charges for cancelation and pickup (no contract between us). They spilled solvent on the floor, the driver said "I'm picking up the parts washer" and that was the only thing he said.

All in all it was a horrible experience. Also tried to charge us .50 cents a gallon for oil pickup.

 

Sent from my SCH-I605 using Tapatalk

 

 

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