Quantcast
Jump to content


The Car and the Psychiatrist - - Cars could use therapy too


Gonzo

Recommended Posts

The Car and the Psychiatrist

As a professional mechanic I spend a lot of my time sorting out what the owner of a car is trying to tell me about it. Sometimes they make perfect sense and have a fair amount of knowledge about the condition. Other times it’s more emotional, or the problem is exacerbated with some obscure information they overheard from somebody else. This makes finding out the root cause of the problem even more frustrating for the mechanic.

I’ve heard everything from, “I don’t want my daughter driving around in it if it’s going to die on her!” to, “The last mechanic already ran the codes, so I don’t need it diagnosed again. Just fix it!” Sorry, but none of this drama makes any difference in making the repairs. Of course there’s the ever popular and always disturbing answer to the one question that every service writer has to ask, “What’s wrong with the car?” They’ll start there story off with the day they bought it, the first time a tire went flat, what was fixed on the car last year, and about the time when Aunt Betsy broke the door handle off, because… you know… Oh you know… it’s all related to the reason the check engine light is on right now.

I think it’s fair to say that I’ve heard all the good and all the bad, and some of the most absolutely insane self-diagnostics explanations you could ever imagine. But, what if you could get passed all that? What if I could just ask the car instead? You know, psychoanalyze the car. What would the car tell the mechanic about itself, its life, its history?

Sure a lot of cars already have internal memories that store service codes that I can analyze, and there are also a few models out there that also collect other important data that could help in crash analysis or warranty issues, such as the highest rpm recorded, what gear the car was in, or whether or not the brakes were applied. But what if there was a way the car could show its emotional state? So when I ask the car what’s wrong it gives me its life history from its point of view instead of the owner? Let’s say, by talking to a car psychiatrist and telling them what they’ve been through. If that was possible it just might go something like this:

The psychiatrist asks, “So tell me about yourself, and how this all got started.”

The car answers, “Well, it all started after I left the factory. I spent a long time in a big rail car with my brothers and sisters. Seemed like we were even on an ocean, but I couldn’t tell because I couldn’t see out of this big box we were in. Then, I came to a place where a lot of people in blue uniforms washed me, checked me over, and put a sticker on my windshield. There were lot of people that test drove me and said nice things about me. After some time, a couple took me home with them. For a long time they drove me around town, but they seldom took me in for regular service. Oh, at first they did. I had my oil changed regularly, and I even got new wiper blades too! But it wasn’t long after my warranty ran out and those free oil changes from the dealer were all used up that I didn’t get my usual weekend scrub down.

As I got older I started to have a few aches and pains. I tried to tell my owner about it. Why, I even turned on the service light for them. But they ignored that, too. My front end started to squeak, and my shocks were going bad. Things just started to go wrong, and those nice people who took such good care of me when I was new didn’t want to take care of me anymore.”

“I see,” said the psychiatrist, “Then what happened?”

“Well I went to a new home, but nobody took care of me there, either. I was falling apart Doc, I tried to tell them, too! I left oil spills on the driveway, but it didn’t do any good. Nobody wanted to take care of me anymore.”

“So, you’re feeling neglected aren’t you?” the doctor asked.

“Somewhat, and I’m not really doing so good these days. My valves are tapping, and my transmission is slipping. Why even with all the reminders and tell-tale hints I gave my owner it just doesn’t seem to matter.”

The psychiatrist wrote down his comments and recommended a full diagnostic checkup. He informed the owner of his findings during the session with their car, and told them to head to the nearest repair shop before it was too late. He then sternly tells the owner, “If this was still horse and buggy days and you kept your horse like you do your car you’d be pulling your own wagon and not the horse!”

Farfetched? Well of course it is. Who ever heard of a car getting psycho analyzed anyway. But, I think there are times the car could tell the mechanic a lot more about itself than the owner ever could. Maybe someday the technology will be so far advanced that all the zany, crazy, and weird explanations people give for the condition of their car might all be answered after a visit with the shrink. A shrink for the car that is.


View full article

  • Like 1
Link to comment
Share on other sites



Yes, yes I have been working on cars too long. I think I'm actually hearing them talk. I've even answered them too. Could be I need to see a shrink. And... if I did... the doc would probably be in my next article. ROFL

 

From week to week I really don't have any idea what I'll write about, but that's good. Keeps me interested in coming up with a new topic.

 

Glad y'all like to read them. Thanks for all the comments.

Link to comment
Share on other sites

  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By DUFRESNES

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      Thanks to our Partners, Shop Boss, and 360 Payments Bill Weaver from NAPA Autotech discusses the vital role of personal commitment to training for automotive technicians. He shares his experiences and emphasizes the importance of continuous education, mentorship, and self-education. Weaver highlights the need for technicians to invest time in training through various platforms and stresses the significance of applying acquired knowledge in the workplace. Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Show Notes
      The importance of training (00:00:30) Bill Weaver discusses the need for training and motivation for technicians to take more training. Personal commitment to training (00:02:19) Weaver emphasizes the importance of making a personal commitment to continuous education and improvement. Applying training knowledge in the workplace (00:06:49) Weaver discusses the importance of applying the knowledge gained from training in the workplace and demonstrating the return on investment. Making a commitment to continuous education (00:08:56) Weaver encourages dedicating time for education and embracing it to improve diagnostic speed and communication in the shop. Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections  
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Episode 171 - Solving Network Problems and Diagnosing Car Issues with Electrical Guru David Barden
    • By carmcapriotto
      Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Recorded at the NAPA EV Ready Training Center in Canton, OH, Corey Evaldi, Dave Justice, and Matt Fanslow dive into the theory and science of the automotive industry. This episode covers critical topics, including electricity, the importance of proper training, and the principles behind EV components. Corey Evaldi, Olmstead Auto Care, Olstead Falls, OH. Listen to Corey’s Episodes HERE. Dave Justice, Owner, Repair Shop of Tomorrow.  Listen to Dave’s other episodes HERE. Matt Fanslow, Senior Technology Specialist and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Show Notes
      Discussion on Understanding the Science (00:02:03) The importance of understanding the science of electric vehicles and its impact on running a successful automotive business. Learning about AC and DC Voltage (00:04:01) Matt Fanslow shares ghost voltage and the importance of understanding AC and DC voltage in automotive repair. Safety Precautions and Respect in the Industry (00:05:09) The importance of safety precautions and the need for respect in the automotive industry. The Science of Electric Vehicles (00:06:25) The discussion shifts to the science of electric vehicles and the need for deep knowledge and theory in understanding and managing EV technology. Evolution of Technology and Its Impact (00:09:35) The rapid evolution of technology and its impact on the automotive industry. Applicability of Scientific Knowledge (00:12:01) The importance of using theory and scientific knowledge in managing and operating a successful automotive business is discussed. High voltage safety (00:19:07) Discussion about the importance of high voltage safety precautions and the risks of not following proper procedures. EV training and tools (00:19:35) Importance of education and proper tools for working on electric vehicles and the potential dangers of not using them correctly. Hazards of lithium-ion batteries (00:21:57) The potential dangers of lithium-ion batteries, including fires and explosions, and the importance of proper safety measures. Importance of EV training (00:24:43) The significance of attending comprehensive EV training, including safety protocols, and the value of networking with experienced professionals. Real-life EV servicing (00:25:59) The benefits of hands-on EV training and the value of experiencing real-life scenarios to prepare for working on electric vehicles. Coolant chemistry and safety (00:30:26) Discussion about the importance of proper coolant mixing and the dangers of using incorrect coolant for electric vehicles. Importance of theory and education (00:34:22) The value of continuous learning and the importance of understanding the science and technology behind automotive repair. Changing perceptions of automotive technicians (00:35:32) The need to change public perceptions of automotive technicians as scientists and the impact of technology and science in the automotive industry. The history of electricity (00:37:25) Discussion about the evolution of electricity and its impact on automotive technology. Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                  
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      NO SHOW NOTES YET!!
      Thanks to our partners, NAPA TRACS and Promotive
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
      In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis and Associates, discusses the growing trend of owner financing in the auto repair industry. With high interest rates making traditional bank loans less attractive, owner financing offers a viable alternative for both buyers and sellers.
      Evaluating the benefits and risks of owner financing for auto repair shops. Key considerations for sellers, including buyer types and financial stability. The importance of environmental assessments in real estate transactions. Strategies for mitigating risks and ensuring successful deals. Insights into current interest rates and market conditions for owner financing.  
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
       
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Get a copy of my Book: Download Here
      Aftermarket Radio Network
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors



×
×
  • Create New...