Jump to content
    • You can post now and register later. Already registered? sign in now to post with your account.
    • ×   Pasted as rich text.   Paste as plain text instead

        Only 75 emoji are allowed.

      ×   Your link has been automatically embedded.   Display as a link instead

      ×   Your previous content has been restored.   Clear editor

      ×   You cannot paste images directly. Upload or insert images from URL.

      Once you submit your question, a new topic will be created for you in our forums. Our moderators may move your topic to a more suitable forum category if one exists. Members will see your topic and be able to respond to your question.

    • This will not be shown to other users.

Article: The New Guy In The Shop - - - A guide for the new guy

Recommended Posts

The New Guy In the Shop

We’ve all had that first day at the new job and we’re never quite sure how things are going to go. Your resume got you this far but now it’s up to your actions and reactions whether or not you’re going to fit in. As we all know, first impressions are usually the best impressions, so you want to get started off on the right foot.

First things first, where should I put my tool box? Which lift is mine? Used oil, where does it go? How many air lines are there? Who do I see about ordering parts? So many questions, so many things to know. It can be quite intimidating at first, you have to find things out like; does the boss allow personal phone calls, or whether or not the shop will tolerate your music. It could be the first job that your handed that might have you on edge. Then again, it all could be a breeze, a piece of cake, nothing for a stepper! We can always hope so.

Look around the shop a bit and it won’t be hard to spot the trainees/apprentices though. At least you’ll know who they are. The trainees are the ones with the grease smudges on their face. They haven’t learned not to wipe their face with their greasy hands yet. That is, unless you are the new trainee, well then, here’s a tip for ya… wash up first!

Once you’ve moved your toolbox to the designated spot and start opening a few drawers don’t be surprised if there are a few peering eyes trying to see what tools you brought with you. They're just trying to find out if you’ve got the right kind of tools, or which tools you’re most likely to borrow. Borrowing tools and being the new guy isn’t a good combination, but I’m sure you’ll have to borrow something sooner or later. Then again, if you’ve got something they need, that’s a whole different story.

After a few weeks you’ll start to get into the swing of things. Soon the new guy thing isn’t so much of a curiosity as much as it is the subject at the break table. “What prank can we pull on the new guy”. I’d say there’s a good chance if you walk near the break room and you hear a lot of chatter but when you actually walk into the room everything goes quiet… uhm… you’re probably the subject of conversation. Especially if the other mechanics are sitting there smiling sheepishly. Chances are somebody is going to grab you by the ankles while you’re on a creeper or air up the portable bead seater and blast air up your pants leg, so be prepared.

Being the new guy not only means you have to show what you can accomplish to the rest of the crew and the boss but you’ve also gotta show that you are part of the team. Chances are you’re going to judged using “the new guy” equation. That’s new guy divided by how many mistakes, times how many days you’ve been there, minus any pranks you’ve survived, multiplied by the square root of what the boss thinks of the whole thing. It’s all in the math at that point.

Some shops don’t condone pranks on the new guy, while other shops feel it’s a rite of passage. Make it through the first couple of weeks while making a few new friends and keeping the new guy equation to a minimum may mean there’s a good chance you’ve passed the hurdles of the new job. But that doesn’t mean pranks are over, oh no… no matter how many years you’re there, if you’re the last hire… you’re still the new guy. So don’t be surprised if you come in Monday morning and find your tool box dangling from the lift by way of a roll of duct tape.

So what should you do if you’re the new guy? Well, here are a few pointers that might help. Ask a lot of questions, but don’t ask a lot of questions. Keep your work area clean, but don’t clean your area so often that that’s all they think you do around there. If you’ve got to borrow a tool, clean it, wipe it down, and personally hand it back to the rightful owner. Don’t just lay it on his tool box. Concentrate on your job, and don’t be late for work. Make a good impression, but that doesn’t mean trying to date the boss’s daughter on the first day of work. Unless, that’s how you got the job, if that’s the case… you’re on your own buddy!

As the new guy you’ve got a lot to do besides doing the job you were hired in for. Cars are a personal thing with a lot of people, and behind the scenes at the repair shop that personal touch of how the mechanic approaches a repair is just as personal to the shop. Each shop seems to have their own atmosphere and ways of doing things; you’ve just got to figure it all out. Oh, and don’t worry if somebody sends you off looking for an “ID-ten-T”…. they’re just messing with ya. It shows you’re starting to fit into the group, and you’re not just the new hire but becoming a part of the team.

Click here to view the article

Share this post

Link to post
Share on other sites

We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 

Share this post

Link to post
Share on other sites

We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 

Share this post

Link to post
Share on other sites

  • Similar Topics

    • By tylerl
      Hey guys looking for a little advise for people that have been in my situation. We are a smaller shop but really starting to transition to doing more volume in the past 2 years. Been in business for 10 years now and currently have 2 full time tech's and myself. I manage most of the office and service writing stuff and even occasionally help wrench in the back when required. Looking to hire a service advisor soon to help with the work load on the counter.
      Currently we just use a a mix of excel spreadsheets for invoicing and customer history, as well as Google calendar. My questions is will I see a big benefit from moving to a all in one management program? Is it worth the monthly fee's for a smaller outfit like mine? 
      Should mention we are in the powersports arena (mostly boat repair with some other rec equipment) so some of the platforms out there are not 100% tailored to our industry with the ones that are not offering up everything you would get out of a automotive program. Thanks in advance for the help!
    • By Elite Worldwide Inc.
      Keep Your Shop's Summer Momentum Going! 
      Elite's Supercharge Your Shop, a series of 4 live online courses for shop owners, starts Sept 14th! 
      Learn to master your shop's numbers, recruit the top techs & advisors, maximize employee productivity, fill up your bays with your ideal customers and more!
      These live online courses will be taught by industry superstars Joe Marconi and Kevin Vaught, who have both experienced extraordinary success as shop owners, so everything you'll learn has been proven to generate extraordinary real world results!
       You have the option to either enroll in the whole Supercharge Your Shop course series, or pick and choose the individual courses that will help your shop the most. Here's the course schedule:
      Sept 14-15 - Mastering Your Shop's Numbers and Cost Control
      Sept 16-17 - Hiring America's Top Techs & Advisors
      Sept 21-22 - Maximizing Employee Morale, Productivity and Profits
      Sept 23-24 - Filling Up Your Service Bays with the Ideal Customers
      To enroll in the complete series of these 4 live online courses, just visit our Supercharge Your Shop Page to reserve one of our last openings!
    • By Joe Marconi
      We, automotive shop owners of America,  must take the opportunity of a lifetime and turn it into a bunch of success stories. What opportunity?  Look around you. The world is in turmoil. COVID-19, social unrest, uncertainty about the presidential election, the economy, how are we going to get out kids back to school, on and on and on.
      While the world is spiraling out of control, we have the power to make big changes to our auto repair shops.  And it can all be positive! 
      The Opportunity...
      First, the average age of a car in the U.S. is about 12 years old, attaining well over 200k on the clock. 
      Second, Uber, taxis and limo companies are suffering.  Guess why?  
      Third, the motoring public in the foreseeable future will be traveling by car, taking road trips like they have never did before.
      Fourth, the roads are packed with motor vehicles, as more and more people prefer their own car as their primary means of transportation. 
      Fifth, as the cars get older and older, more of them will be out of factory warranty.
      Sixth, independent auto repair shops have a vast amount of training, resources and replacement parts.
      Seventh,  the overwhelming majority of cars being build and sold today are still internal combustion engine powered cars. If you factor in the expected average age of car these days, we can safely bet that those gas engine cars being sold today will still be on the road in 2033 and beyond! 
      Eight, You need more?  That's not enough! 
      Get your plan in place.  Get your prices in line with making a profit. Don't give anything away anymore (I am mostly referring to checking, testing, diags of any sort!) Offer world class customer service. Be a leader of your employees.  Show the world what you are made of! 
    • By Joe Marconi
      Most of you probably already know what I am about to say:  The Service Advisor position is the most crucial position in the shop.  I know, I know, what about the mechanical work done by the techs?  Well, that's important too, of course. 
      For the most part, customers spend their hard-earned money and most of time don't really know or see what was done to their car.  Let's face it, the customer can't see the water pump or T-belt. And most of the time, the customer does not feel any difference with the car as they drive out of your parking lot. 
      What the customer does see (or experience) is how she was treated.  And that makes all the difference in the world.
      Plus, great service advisors also motivate the technicians, because great advisors are also great leaders of people. 
      Think about this...Six months from now, your customer will not remember the fuel injection relay or the mass air sensor that was replaced....but she WILL remember how she was treated. 
      And trust me, that OE-quality fuel injection relay install by a certified A-level Master tech using Snap On tools and a Launch Scanner IS NOT the reason WHY your customers return to you....She returns because of the level of service your provide.
    • By DiscoDave
      I am helping a growing business to be more efficient.  As part of this, I am looking at a service to maintain our general hardware and supplies.  The shop needs a manager as the owner is too involved with the shop - and rightly so as he is highly respected in his arena.  That's another discussion.
      As he moved into a larger facility and hired more people. I'm working on efficiencies.  The current goal is to have common hardware an supplies on hand, always.  I am looking for a service to handle this.  I have spoken with Rogo, Fastenal and Kimball Midwest.   Any other suggestions?  Runs to the hardware store are costly...

  • AutoShopOwner Sponsors

  • Create New...