Quantcast
Jump to content

Technician Productivity


Go to solution Solved by Joe Marconi,

Recommended Posts

Curious how others are keeping track of technician productivity. Is it something built into your shop management software that you are able to run a report on? Do you have a simple equation you run at the end of the week or month? Are you having guys punch a time clock? Do you even track productivity? If you do, do you mind sharing what your productivity numbers are? And do the fluctuate much?

Link to comment
Share on other sites

We use a product called Labor Profit Management. It tracks productivity and makes your techs aware of their performance. It also fulfills the requirement for a timekeeping system for wage and hour purposes.

 

Mark Anderton

First Landing Autocare

Virginia Beach

 

Thanks! I just briefly looked at their site, lots of great information to go back and review.

How easy is it to implement in your shop? Is it a hassle to get the techs to clock in and out? Do they tend to forget?

Link to comment
Share on other sites

  • 1 month later...

We use a product called Labor Profit Management. It tracks productivity and makes your techs aware of their performance. It also fulfills the requirement for a timekeeping system for wage and hour purposes.

 

Mark Anderton

First Landing Autocare

Virginia Beach

 

 

This looks like exactly what I am looking for however it seems pricey for what it is. As an add on management tool they are asking for $129+ a month and a set up fee. Thats on top of a shop management software you may pay for monthly or buy out right AND possibly other such management/profitability tools such as a digital inspection sheet service.

 

Does anyone know of a similar service that has a more affordable price point.

Link to comment
Share on other sites

 

 

This looks like exactly what I am looking for however it seems pricey for what it is. As an add on management tool they are asking for $129+ a month and a set up fee. Thats on top of a shop management software you may pay for monthly or buy out right AND possibly other such management/profitability tools such as a digital inspection sheet service.

 

Does anyone know of a similar service that has a more affordable price point.

^^^^Agreed. I would love to hear if others are using another system or method to track time

Link to comment
Share on other sites

We are using Auto Vitals "Smart Flow" for digital inspections and technician tracking. I know many of you are looking for a less expensive option, but I think you are looking at this wrong. These tools make you money, the do not cost you. Since we've implemented Auto Vitals our ARO is up $55. This has been an increase of over $3500 per week, $14,000 per month. I think I can afford the $200 to $300 per month that Auto Vitals charges for their product.

Link to comment
Share on other sites

Exactly right, Tires Too. These are tools that are supposed to provide a return on investment. First, it has to be a good tool, second, you have to commit to use them as they were intended. Labor profit management requires that you have techs punch in and out of each job, each break, etc to effectively track where their time is going. Used to its fullest, both you and techs see the inefficiencies in their day. If you can measure it, you can manage it.

Link to comment
Share on other sites

But in smaller shops say 1 or 2 bays those expenses can quickly get to be too much. Great option for a bigger shop with more than 2 employee's.

 

Sent from my SCH-I605 using Tapatalk

Agreed. If me and the other mechanic are sitting around with no work to do, it's hard to justify spending a hundred or two a month on software to tell me the obvious. Or if he is always taking a smoke break and chatting on the cell phone...

Link to comment
Share on other sites

Matt, you might want to look into a paper time clock then. Those can bemore cost efficient for the time being.

 

You should track idle time just as much as you should track billable time. You want to know where your hours are going. If your tech or you are not working on a vehicle then what are you doing? building maintenance? equipment maintenance? smoking? cell phone?

Link to comment
Share on other sites

Whatever you do, keep accurate attendance records (a formal system that requires employees to sign off on their hours) and pay overtime. Don't kid yourself into thinking there is some workaround for overtime. One angry employee filing a wage/hour complaint can make your life miserable and you are guilty until you prove you are innocent. We have put an amazing amount of time (and our coach's time) developing tech pay matrices that let us determine if a tech can work overtime and keep us within our labor margin targets. Hope I didn't spin this off topic.

Link to comment
Share on other sites

I believe I will be trying this program out. I am 95% there on jumping ship to Mitchell TeamWorks5 and Bolt On Technologies Mobile Manager. Everything looks pretty good as far as the Mitchell side goes, I think the only gripe I have is with the scheduler, hes pretty sucky LOL. This little time clock is expensive but I think its definitely something I am sorely lacking.

Link to comment
Share on other sites

  • 3 years later...
  • 6 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...