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CAautogroup

Going to far in a Diagnostic?

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Seem to be having a problem with our mechanics in going beyond the alloted diagnostic time we are charging.

 

For example, customer brought in vehicle complaining of engine noise. Charged 1 hr diagnostic time upfront. Told mechanic to start off with basics . Mechanic returned an 1hr later and requested to remove cover to look at timing components (Much more labor & parts involved than initially anticipated) and look at other systems of the vehicle.

 

How would you handle this situtation? Seems to be a reptitive problem, and I feel we are investing too much time in a diagnostic and might scare away customers with diagnostic time, and ultimately not getting the job.

 

Thanks for your thoughts and opinions in advance.

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