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Hacks - - What do ya get with a coat hanger and duct tape? One hacked car repair.


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Hacks

 

Two cars pull up in front of the shop. (The drivers didn't come in; I heard all of this from my office window. Maybe they didn’t realize that sound travels.) The boyfriend opens the hood to his girlfriend’s car. They both stare at the engine, she tells the boyfriend that she was supposed to drop the car off for an engine miss by some part store that told her to come here. So all she wanted was a ride home. The boyfriend mumbles how he knows everything about cars and there's no reason to go to a repair shop, and how these repair shops are just going to scam her. Then proceeds to tell her all about his great mechanical skills along with some very crude specifications that "these guys" (the repair shop I guess) wouldn't know anything about them. (Can’t say I’ve ever heard the term “donkey power” before. He probably meant horse power but, she bought it… he’s the expert you know.) After about a half hour in front of the shop they got back in their cars and drove off. The more I heard the funnier it got and the less automotive savvy he made. The last thing he said was, "I'll stop at the super discount part store on the way home and pick up the parts I need, and if they don’t have the right stuff I’ll just make it work."

Warning – Warning Hacker Alert!

 

I’ll bet there will still be something wrong when this guy gets done, and that “something” is going to be a hacked repair job. It’s not just the all-knowing boyfriend hacks out there or the crazy uncle with a toolbox, it’s also the fly-by-night mechanics that seem to pop up from time to time who take a stab at repairing a broken hose with a coffee can and pipe cleaners, or use some old plumbing parts for an exhaust pipe. Somewhere, at any given moment, some hack is trying to super glue a plastic section back onto the intake manifold, duct taping a hole in the air cleaner box, or blocking off the rear brakes with a plug in the master cylinder so he doesn’t have to deal with changing out the rusted brake lines that are buried along the frame. Then he tells the customer, “It’s fine, you don’t need rear brakes. There overrated anyway.” Or, the body shop guy who adds a few extra drywall screws to the front grill or fender and then blends them in with a layer of bond-o and paint. Looks great until rust sets in or the next guy has to take off that grill to fix the hack job they left underneath it. (Yea, been there…)

 

I’ve seen globs of body putty inside fender wells, two wires twisted together with household electrical wire nuts, different sized threaded nuts jammed onto ball joints, to a distributor welded to the block. The list is endless. It just boggles the mind at some of the ludicrous ways some people have attempted or should I say “accomplished” some unorthodox repair on a car. Bailing wire, aluminum foil around a fuse, bathroom faucets for radio knobs, a 2X4 wedged between the block to keep the alternator belt tight, and if 6 butt connectors within a foot of multi-colored wires ain’t enough for ya … add 2 more scotch locks and 3 more wires, now you’ve got a class “A” hack job!

 

By the time these hackers get done chances are the cost of a proper repair has just gone sky high, and in most cases if the owner would have brought their car to a reputable shop in the first place they probably could have saved money in the long run. If I was given the chance I’d like to take some of these cracked socket heads and stand them in front of all the guys in the shop just like in one of those old Technicolor westerns of a Calvary outpost. You know, the scene were the slacker solder is in front of the formation and is being reprimanded by his superior officers. One officer reaches over and rips the insignias off of his uniform; another officer takes his rifle and yanks all the military chevrons and buttons off. The now “x” soldier is stripped down to nothing more than a tattered shirt, torn trousers and a pair of boots. A command is shouted out and a small squad of armed men march this now defrocked solder out of the open gate. I personally would offer my services to remove any insignias and all these slacker-hackers tools and march these wanna-be mechanics right out of town with a squad of mechanics shouldering their very large torque wrenches as if they were rifles just like in one of those old westerns.

 

Every trade has their hacks, but for some reason the automotive field has a few extra ones compared to the rest. It could be the number of cars out there, or the lack of any agency watching over parts sales and installers. This might dictate the overwhelming number of poor decisions, bad planning, or just pure ignorant wrench spinners out there. I’d bet some of these hacks started out in their driveway slappin’ parts on the neighbors cars for pocket change, (Diagnosing and repair ain’t part of their procedures.) and when they couldn’t get the problem solved correctly they resorted to shoe strings and bubble gum. When it doesn’t fix the car, the neighbor, being neighborly, won’t say a word to them. Instead, they bite the bullet and pay to have it repaired at regular shop. (So much for saving money huh?)

 

Years ago, most of the working trades that you could get into right out of high school, didn’t require much in the way of advanced training. Things like, brick laying, carpentry, electricians, plumbing, mechanics, painters, heavy equipment operator, etc. You would start as a helper and work your way up as the boss seen fit. If you showed up for work every day, on time, did what you were told to do, and got along with the rest of the crew, before you knew it, they let you try your hand at it. That’s still true in a lot of trades, and it’s still true for the mechanic/body shop trades as well. However, times have changed since then, and more advanced issues confront the modern mechanic. The automotive field has become a technical nightmare of electronics and advanced engineering. Now, more than ever, hacking a repair together only means a comeback or worse.

 

I suppose, as long as there are screws, clips, nuts, bolts, and tools at the handy dandy department store, somebody is going to tinker around with their car and hack it up. Job security for the professional mechanic to say the least. I guess I should be saying thank you to all those hackers out there. They make a lot of extra work in the shop, but to be honest, I’m still shaking my head wondering how in the world ya do ……… what ya do.

 

 

 

 


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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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