Similar Forum Topics
By John Pearson
So I have this great customer named Sam, Last year Sam brought his Subaru in for head gaskets. Well when we went to push the car in after we got the heads back we (my help didnt know not to push in the middle of the hatch) dented the rear hatch. Sam was pretty cool about it and no big deal we got it fixed for him. Over the past year we have been Sam's auto repair center for anything he needed.
Well I had to call Sam today and tell him that I ran his Thule cargo box in to the garage door and that I am working on getting him a replacement.
I am a firm believer it doesn't matter what you do, its about how you own up to it and fix the problem, Sam just laughed and asked to make sure everything was okay with us.