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Negative review = $3500 fine

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Just read a short article about a couple who left a negative online review about a business. A few years later, they got a notice in the mail, stating they will be facing a $3500 fine if the review wasn't removed. They contacted the site where they posted the review and the REVIEW SITE said it would cost $2000 to remove the review!


The company had a small clause in the 'terms of sale' that read:

'In an effort to ensure fair and honest public feedback, and to prevent the publishing of libelous content in any form, your acceptance of this sales contract prohibits you from taking any action that negatively impacts kleargear.com, its reputation, products, services, management or employees.'


Just curious how others feel about this clause used by the company. I'm not defending one side or the other, I'll keep that to myself for now. Who here is going to copy and paste that onto their estimates or quotes tomorrow???? :D On one side, it might save you from a negative review that was out of your hands. The other, how shady are you going to look if someone catches that clause before signing? Or how about, how bad would you look if you had to enforce it, justified or not?


I've seen some pretty bad reviews left online, some even mentioning sexual harassment and theft of personal property. What if you were that company, and the review completely false? Being accused of sexual harassment, especially in a smaller town, could end your business... Maybe even make church extremely awkward next Sunday (or chamber of commerce meeting, w/e)


Curious to see what others think, here is a link to the full article I read:




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