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NY shops, new NYVIP2 Inspection, what do you think?


Junior

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We have been running on the new NYS VIP2 Inspection system for a few days now. It is mandatory to use by December 1st, the old VIP system will be discontinued at that time. So far I have pretty mixed reviews. Our system showed up with a defective barcode scanner. Multiple calls to the supplied telephone number were answered by an automated attendant that said “There is no one to answer your call, goodbye” … live chat feature doesn't work yet. I was already pissed and after calling DMV I found an email address to systech. A few hours later a tech called me and came to visit the same day. Replaced the cable to the barcode scanner and got us up and running. Luckily the tech was very friendly and helpful or I would have dismissed this thing already.

After using it I'm not so sure its an upgrade. The barcode scanner is a SIGNIFICANT improvement, old one wouldn't scan crap, this one works great. Other wise the user interface is not very friendly or streamlined. You need to use the mouse for everything, the screen is busy with graphics and not pertinent information. The Vehicle interface is huge and clunky and the cable is big enough to run a 3 phase motor. I don't know if any of this is going to improve. I'm not even sure how as a community of shop owners we could get together to provide useful feedback. As it was inspections cost us money as they took to long. They take slightly longer now, and that is just the processing though the machine, not performing the inspection itself. Luckily its a service we can provide our customers and way to get business. Its probably worth it, but I feel like the State goes out of its way to make this system bad for shops. I don't quite get why that is.

 

Now that my rant is done, if you have not setup your NYVIP2 I suggest you do it now. You will likely run into problems and with the holiday right before the official start date you'd be hard pressed to get support come Dec 1st.

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Thanks for the info. We are setting up our new machine Monday. From what I am hearing, shops are on the phone half the day, at least, with issues and problems. So, I too advise all shops in New York that are included in the State Inspection program, to get your equipment up and running ASAP.

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Hi Guys,

 

We have received the equipment, unpacked and initialized it and packed it back up based on the idea it couldn't be used till 12/1/13. We then got a phone call telling us we could start using it early and we will receive an e-mail with directions on set up. The e-mail never showed up even after a couple of phone calls.

 

Did you folks have the same experience, or did you just start using the new equipment with no special directions?

 

Thanks, Bob

 

Village Auto Works

1137 Rte 17M

Chester NY

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Someone at Systech has to authorize the new system. There are multiple problems including the inability to print end of day summaries as required by DMV regulations. Apparently that will happen in December and we will have to reprint every day to maintain record keeping. Also you can not do a re-inspection unless the initial inspection was done on your machine. There is no way to tell it that it's a re-inspection. Just ran into that for the first time today. A call to systech and they didn't even know the machine would have to do that!!

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Hi Junior,

 

Thanks... I guess we'll wait to get the authorization from Systech, although I'm not too confident that e-mail will ever show up. Listening to your problems we might be better off waiting.

 

See Ya, Bob

 

Village Auto Works

Chester NY

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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