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Junior

NY shops, new NYVIP2 Inspection, what do you think?

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We have been running on the new NYS VIP2 Inspection system for a few days now. It is mandatory to use by December 1st, the old VIP system will be discontinued at that time. So far I have pretty mixed reviews. Our system showed up with a defective barcode scanner. Multiple calls to the supplied telephone number were answered by an automated attendant that said “There is no one to answer your call, goodbye” … live chat feature doesn't work yet. I was already pissed and after calling DMV I found an email address to systech. A few hours later a tech called me and came to visit the same day. Replaced the cable to the barcode scanner and got us up and running. Luckily the tech was very friendly and helpful or I would have dismissed this thing already.

After using it I'm not so sure its an upgrade. The barcode scanner is a SIGNIFICANT improvement, old one wouldn't scan crap, this one works great. Other wise the user interface is not very friendly or streamlined. You need to use the mouse for everything, the screen is busy with graphics and not pertinent information. The Vehicle interface is huge and clunky and the cable is big enough to run a 3 phase motor. I don't know if any of this is going to improve. I'm not even sure how as a community of shop owners we could get together to provide useful feedback. As it was inspections cost us money as they took to long. They take slightly longer now, and that is just the processing though the machine, not performing the inspection itself. Luckily its a service we can provide our customers and way to get business. Its probably worth it, but I feel like the State goes out of its way to make this system bad for shops. I don't quite get why that is.

 

Now that my rant is done, if you have not setup your NYVIP2 I suggest you do it now. You will likely run into problems and with the holiday right before the official start date you'd be hard pressed to get support come Dec 1st.

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