Quantcast
Jump to content


    • You can post now and register later. Already registered? sign in now to post with your account.
    • ×   Pasted as rich text.   Paste as plain text instead

        Only 75 emoji are allowed.

      ×   Your link has been automatically embedded.   Display as a link instead

      ×   Your previous content has been restored.   Clear editor

      ×   You cannot paste images directly. Upload or insert images from URL.


      Once you submit your question, a new topic will be created for you in our forums. Our moderators may move your topic to a more suitable forum category if one exists. Members will see your topic and be able to respond to your question.

    • This will not be shown to other users.
Junior

NY shops, new NYVIP2 Inspection, what do you think?

Recommended Posts

We have been running on the new NYS VIP2 Inspection system for a few days now. It is mandatory to use by December 1st, the old VIP system will be discontinued at that time. So far I have pretty mixed reviews. Our system showed up with a defective barcode scanner. Multiple calls to the supplied telephone number were answered by an automated attendant that said “There is no one to answer your call, goodbye” … live chat feature doesn't work yet. I was already pissed and after calling DMV I found an email address to systech. A few hours later a tech called me and came to visit the same day. Replaced the cable to the barcode scanner and got us up and running. Luckily the tech was very friendly and helpful or I would have dismissed this thing already.

After using it I'm not so sure its an upgrade. The barcode scanner is a SIGNIFICANT improvement, old one wouldn't scan crap, this one works great. Other wise the user interface is not very friendly or streamlined. You need to use the mouse for everything, the screen is busy with graphics and not pertinent information. The Vehicle interface is huge and clunky and the cable is big enough to run a 3 phase motor. I don't know if any of this is going to improve. I'm not even sure how as a community of shop owners we could get together to provide useful feedback. As it was inspections cost us money as they took to long. They take slightly longer now, and that is just the processing though the machine, not performing the inspection itself. Luckily its a service we can provide our customers and way to get business. Its probably worth it, but I feel like the State goes out of its way to make this system bad for shops. I don't quite get why that is.

 

Now that my rant is done, if you have not setup your NYVIP2 I suggest you do it now. You will likely run into problems and with the holiday right before the official start date you'd be hard pressed to get support come Dec 1st.

  • Like 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Topics

    • By Joe Marconi
      Most of are familiar or use the more popular Automotive Business Management systems, such as MItchell 1 or RO Writer.  
      However, there is a lot of concern among many shop owners that these companies in particular are not meeting the needs for the modern automotive repair shop. 
      What system do you use and/or what systems have you checked into that look promising? 
       
    • By Joe Marconi
      We, automotive shop owners of America,  must take the opportunity of a lifetime and turn it into a bunch of success stories. What opportunity?  Look around you. The world is in turmoil. COVID-19, social unrest, uncertainty about the presidential election, the economy, how are we going to get out kids back to school, on and on and on.
      While the world is spiraling out of control, we have the power to make big changes to our auto repair shops.  And it can all be positive! 
      The Opportunity...
      First, the average age of a car in the U.S. is about 12 years old, attaining well over 200k on the clock. 
      Second, Uber, taxis and limo companies are suffering.  Guess why?  
      Third, the motoring public in the foreseeable future will be traveling by car, taking road trips like they have never did before.
      Fourth, the roads are packed with motor vehicles, as more and more people prefer their own car as their primary means of transportation. 
      Fifth, as the cars get older and older, more of them will be out of factory warranty.
      Sixth, independent auto repair shops have a vast amount of training, resources and replacement parts.
      Seventh,  the overwhelming majority of cars being build and sold today are still internal combustion engine powered cars. If you factor in the expected average age of car these days, we can safely bet that those gas engine cars being sold today will still be on the road in 2033 and beyond! 
      Eight, You need more?  That's not enough! 
      Get your plan in place.  Get your prices in line with making a profit. Don't give anything away anymore (I am mostly referring to checking, testing, diags of any sort!) Offer world class customer service. Be a leader of your employees.  Show the world what you are made of! 
    • By Joe Marconi
      For many of us, it's been a wild ride the past few months. We had to take care of everything, making tough decisions, dealing with banks and the SBA and running the shop from the trenches. But, with things looking better each day, it’s time that we get back into the role of building and operating the company. 
      For many, the COVID-19 crisis is far from over.  However, the sooner we begin to adjust and build for the future, the better off we will be.
      Shop Owners are among the hardest working people on the planet. We find ways to get through the most difficult situations. I have no doubt that the lesson’s learned from this crisis will make us stronger and more successful.
    • By hello5555
      I currently employ a mechanic and friend who has been with me for about 20 years. He was formerly a transmission rebuilder, but we have switched to mostly reman units and have no need for a rebuilder. His pay has remained the same despite his value declining. I am currently paying him roughly $100,000 a year. The problem i'm having is that his skill set is not near that pay level anymore. He does light diagnostic and basic managerial work, but I am not confident enough for him to run the shop for more than an hour. With the current state of the industry our numbers have gone down a bit over the last two years. While still being profitable, I can't help but think about the extra income that would be available by terminating this employee, I just dont know how to do it. Any advice on how to do this? I like him as a person and have known him a very long time, but I feel his is paid about twice as much as he is worth. Any help wouldbe greatly appreciated.
    • By flacvabeach
      Virginia's Governor in his 2020 budget proposal has included elimination of the state's vehicle safety inspection program.  In addition, a state legislator has introduced a bill doing the same.  I serve on the board of the Virginia Automotive Association, a group of over 200 independent shops who have banded together to lobby in the interests of our industry. VAA has ponied up a a $25000 increase in the lobbying budget to fight the move.   As a shop owner, I have mixed emotions on the subject, but if I were gambling I would bet that the program will go away.   On one hand, it's kind of nice that the state's motorists are forced to bring their cars to a shop once a year, giving us an opportunity to make them life-long customers. Also, it has created a cadre of technicians in the state who have been vetted and background checked by the state police.   On the other hand, there are a litany of negatives inluding  customer resentment, anger when their vehicle fails, uneven management by the state police who oversee the program due to limited resources.  Some shops are "by the book" while others are "sticker mills" who will pass anything.  Unfortunately, VAA and others have been unable to produce hard statistics that show that the program .makes a difference in highway safety.  The big studies I have found blame driver error for the majority of accidents.  What is ironic is that just this year VAA won a long battle to get the inspection fee raised from 16 to 20 dollars.   The legislature convenes in January to enact laws that will take effect in June.
      I would like to hear how other Virginia shop owners feel and I would like to hear from other states that have witnessed termination of these programs.
      Mark Anderton
       


  • AutoShopOwner Sponsors

×
×
  • Create New...