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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By Joe Marconi
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By Transmission Repair
Even though I like the Electric Vehicle (EV) future in theory, putting it into practice is going to be difficult. In my view, there are more cons than pros at the current time. However, given the time, the pros will outweigh the cons. The whole reason there are more negatives than positives at the current time revolves around politicians thinking the EV conversion is going to be simple, like throwing a switch. Nothing could be further from the truth.
Battery technology, sourcing raw materials, gearing up assembly lines, and retraining assembly line workers are all challenges to be dealt with long before EVs can be sold en masse. Tesla is currently leading the pack when it comes to EV adoption, although they still have their challenges.
In my view, politicians are trying to ram EV adoption down our collective throats way ahead of what’s possible. Thank goodness they are starting to get their wits about them and the U.S. House of Representatives has recently voted against the proposed federal EV mandate. (See: Ratchet & Wrench article) The transition to EVs is going to be long, slow, and hard, unlike what the Biden administration currently thinks.
Furthermore, I think the typical automotive shop that makes heavy investments in EV diagnosis and repair (other than routine maintenance) is quite a bit premature. Shops are already equipped and trained for routine maintenance. Leaving the heavy diagnosis and repairs to the places that sell the EVs in the first place, is my vote.
I do believe that, over time, EV adoption will take place. However, it won’t replace conventional ICE-powered vehicles. ICE-powered vehicles will always be sold, albeit in lesser quantity. That will never go away.
What’s your view on the ICE-to-EV adoption model? For, against, or indifferent? No matter the outcome, I feel very strongly our industry will adapt and never go away.
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By Joe Marconi
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By Joe Marconi
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By Joe Marconi
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