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The American Dream - - - The experience of going into owning your own shop.


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The American Dream

 

Like most young lads, I grew up with a lot of the same dreams and aspirations as we all did. Things like owning your own home, a nice car, maybe a few “boy” toys, and … most of all, the ultimate American dream… owning your own business.

 

Looking back on things now, I guess my interest in owning my own business probably started with my paper route. My family lived out in a rural part of the country, just outside a small college town, and delivering the paper took a bit more than a stroll down a sidewalk. This was farm country, and houses were sometimes miles apart. Luckily, my dad let me ride my mini-bike to make my rounds, and since it was so rural even the county cop looked the other way. Besides, I had his paper in that sack as well… if he wanted his paper he’d have to ignore the half-pint kid on the little Briggs and Stratton powered motor-scooter. At least as long as I had that huge sack over my shoulder and I was delivering the paper, he didn’t seem to mind. But, I’m sure any other time he’d have a few words. (I don’t think you could get away with that today.)

 

I saved my money, counted it often, and thought it was pretty cool that somebody would pay me money to do something that I was having fun doing in the first place. Yep, I thought this sole proprietorship thing was pretty awesome. Then as we all must do, we grow a bit older and find out rather quickly that a few dollars from a paper route doesn’t add up to a tank of gas in that hotrod you’re now driving to high school.... ya need a better paying job. So the self-employed thing gets put on hold.

 

For some, the idea of being self-employed goes no farther than the newspaper route or the lemonade stand. It becomes a part of your past, but for others, including me, owning your own business draws you back in.

 

It could be because of the smiles and wonderful comments I would get as I pulled up on that little mini-bike when I was delivering the paper. Maybe that was part of the motivation to go into private business as an adult. I still remember how some of my older customers I delivered to would be at their mailbox when they heard that scooter coming up the road. They’d smile and hand me my change, then wave goodbye as I took off for my next stop. It was a Norman Rockwell moment to say the least.

 

Ok, time to snap out of that nostalgic dream land and back to reality. Is owning your own business for everyone? No, it’s not… it’s a tough road of ups and downs, argumentative people, bad choices, poor investments, lack of working capital, and long hours. At that’s on a good day. Not every day is that way; some days remind me of my paper route customers greeting me at the mailbox. But, owning your own business can be a rough, tangled road that takes years to figure out how to make it all work, and even tougher to figure out how to keep it going for another day.

 

Being self-employed “sounds” great until you realize the hours you put towards your success is based on the hours you put into it. Which generally means, 12 – 16 hour days, no vacations, no paid holidays, no paid health insurance, and no time off just ‘cause it’s your birthday. You have to be totally self-motivated and willing to do whatever it takes to get the job done. As well as keeping up with the advanced education needed to stay current with your chosen field. It’s not a dream anymore… it’s certainly not a nightmare (unless you let it be.) It’s just not as easy as it was when all you had to do was ride that scooter up and down those country roads with a sack full of papers.

 

Is it any easier after you put a few years under your belt? Well, that depends on the effort you put into it in the beginning. I’ve been at this independent repair shop thing for three decades now, and I don’t think it’s any easier than it was thirty years ago. Mind you, with the skills, the patrons, and the reputation you gain over the years (decades) things do get a bit better. But, you still have to show up every work day ready to take on the next challenge.

 

When I first opened my shop there was an elderly man in the rented space next to mine, and he would come over to check on me from time to time. He had been in private business his entire adult life, and would tell me stories of how he made money and lost money. With his various ups and downs his stories reflected upon my concerns about starting up my own business. I’ll never forget what he told me about being in private business.

 

He said, “Don’t let the banks own ya, and don’t let the business own ya. You run the business; don’t let the business run you.”

 

I take that to heart every day. What I got out of it was that you have to make sure you remember what you were trying to accomplish in the first place. That is, to create an opportunity for yourself and others while doing something you liked to do. But, don’t forget to take time off, get away from it when you can, and reminding yourself that running your own business isn’t just for you… it’s for your family too. They’re the real winners in your choice to follow the American dream.

 

Blink, and those days on that little scooter are just a memory, another blink and you’re looking at retirement square in the face. Make the best of your time, and don’t forget your family along the way. Private business ain’t bad. It’s not for everyone, but I do think it’s something everyone should experience. And if you do decide to follow the American dream, just remember that kid on that noisy little mini-bike heading down that country road on his way to the next house. All he was looking for is another smile and a bit of change.

 

Hopefully, we can all run our business like that, with a smile and make a bit of change, while taking our own personal ride on the American dream.

 


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I am at the other end of this spectrum. In many ways I am that boy riding the scooter just starting out in business for himself doing what he loves. I suspect that the sooner I learn these lessons you long timers share on this forum the better off I will be!

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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