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By Joe Marconi
The day to day operations of running a business can take its toll on anyone. To be a business owner means to address problem after problem and finding the right solutions. Sometimes the decisions we make will be the right ones, sometimes not. If we are not careful, this emotional roller coaster we call being in business, can make us focus too much on the negative, and not the positive things that happen in our lives.
With nearly 4 decades as a business owner, I can say with certainty that one of the basic building blocks of being successful in business is having the right team of people around you and getting yourself in the right frame of mind.
You need to find and hire great people. But once you have them, you need to do all you can to take care of them, train them and make them successful in order for you to be successful. Is it easy? No. But it is essential.
Most important; you need to treat each day as if it were a gift from the heavens and base your entire perspective from a position of strength and remaining positive. I know it’s not easy, but I can tell you, it works.
MEN ARE JUST HAPPY PEOPLE This needs no explanation - and is a fun read, no matter your gender. Men Are Just Happier People! What do you expect from such simple creatures? Your last name stays put. The garage is all yours. Wedding plans take care of themselves. Chocolate is just another snack. You can never be pregnant. You can wear a white T-shirt to a water park. You can wear NO shirt to a water park. Car mechanics tell you the truth. The world is your urinal. You never have to drive to another gas station restroom because this one is just too icky. You don't have to stop and think of which way to turn a nut on a bolt. Wrinkles add character. Wedding dress - $5,000. Tux rental - $100. People never stare at your chest when you're talking to them. New shoes don't cut, blister, or mangle your feet. One mood all the time. Phone conversations are over in 30 seconds flat. You know stuff about tanks. A five-day vacation requires only one suitcase. You can open all your own jars. You get extra credit for the slightest act of thoughtfulness. If someone forgets to invite you, he or she can still be your friend. Your underwear is $8.95 for a three-pack. Two pairs of shoes are more than enough. You almost never have strap problems in public. You are unable to see wrinkles in your clothes. Everything on your face stays its original color The same hairstyle lasts for years, maybe decades. You only have to shave your face and neck. You can play with toys all your life. One wallet and one pair of shoes - one color for all seasons. You can wear shorts no matter how your legs look. You can 'do' your nails with a pocket knife. You have freedom of choice concerning growing a mustache. You can do Christmas shopping for 25 relatives on December 24 in 25 minutes. No wonder men are happier! NICKNAMES If Laura, Kate and Sarah go out for lunch, they will call each other Laura, Kate and Sarah. If Mike, Dave and John go out, they will affectionately refer to each other as Fat Boy, Bubba and Wildman. EATING OUT When the bill arrives, Mike, Dave and John will each throw in $20, even though it's only for $32.50. None of them will have anything smaller and none will actually admit they want change back. When the girls get their bill, outcome the pocket calculators. MONEY A man will pay $2 for a $1 item he needs. A woman will pay $1 for a $2 item that she doesn't need but it's on sale. BATHROOMS A man has six items in his bathroom: toothbrush and toothpaste, shaving cream, razor, a bar of soap, and a towel. The average number of items in the typical woman's bathroom is 337. A man would not be able to identify more than 20 of these items. ARGUMENTS A woman has the last word in any argument. Anything a man says after that is the beginning of a new argument. FUTURE Awoman worries about the future until she gets a husband. A man never worries about the future until he gets a wife. MARRIAGE A woman marries a man expecting he will change, but he doesn't. A man marries a woman expecting that she won't change, but she does. DRESSING UP A woman will dress up to go shopping, water the plants, empty the trash, answer the phone, read a book, or get the mail. A man will dress up for weddings and funerals. NATURAL Men wake up as good-looking as they went to bed. Women somehow deteriorate during the night. OFFSPRING Ah, children. A woman knows all about her children. She knows about dentist appointments and romances, best friends, favorite foods, secret fears and hopes and dreams. A man is vaguely aware of some short people living in the house. THOUGHT FOR THE DAY A married man should forget his mistakes. There's no use in two people remembering the same thing!
Article: Sinch' Ya - - - Being in the service business means you get paid to perform service work. But, some people still want you to do your job for free... ya know, sinch' ya got the car in the shop.By Gonzo
There’s the bargain hunter, the bargain shopper, the bargain finder, and the “I ain’t shopping anywhere, unless I get a bargain” shoppers. But, there is one more bargain shopper who tries their best to get something for nothing at the repair shop, and that’s the “Sinch’ ya bargain shopper.
The sinch’ ya bargain shopper isn’t hard to find, they’re everywhere. But, there are a lot of places where this form of shopping never works, such as the grocery store and at the gas pump. Now, the sinch’ ya shopper may try it at a doctor’s office, but I seriously doubt when they’re at the dentist getting a cavity filled they’ll ask, “Sinch’ ya got that tooth fixed, can ya look at this other one too?” and not consider the fact your dealing with a professional who gets paid for that sort of thing. Basically, what they are trying to accomplish is to get one thing done while sneaking in something else. You know the type. At the repair shop it is a habitual occurrence.
Take the guy who comes in for a brake job, and then asks, “Sinch’ ya got it here, could you see why the check engine light is on.” Sometimes, the shop will bow to their request, but a lot of times this simple check ends up taking a considerable amount of the technicians time, because the problem in question isn’t a simple problem after all.
It could be their thinking process assumes it’s no big deal, since the car is in the service bay already. Although, sometimes it’s pretty obvious it’s an intentional effort to slip in another repair on the cheap. And you can bet, if the mechanic checks things out and finds it’s a major issue, they’re not inclined to pay for any diagnostic time. I mean what was the mechanic thinking? They just wanted you (the mechanic) to “look” at it, not diagnose it.
Now, that’s another thing. That word “look”. It seems to go hand in hand with the “Sinch’ ya” bargain shopper. “Can ya look at this for me too? Since it’s here?” however, when the service writer says, “They’ll have to charge you for the time to look at it”, you can bet the next thing they’ll say is, “Oh, never mind then. If it’s going to cost me anything I’ll just wait until next time.”
That little word “look” tends to lead to other issues as well. Time after time I’ve been asked, “Well, if ya can’t look at it for free, what do ya “think” it is?” Oh here we go again. Now, the mechanic isn’t looking, he’s gotta think, sinch’ ur there and all. Which is probably the worst idea ever. Guessing at a repair just starts the wheel of parts spinning and hope it lands on something cheap. You can guess at a probable solution, with luck and experience the mechanic might actually have the correct answer. But, I have to wonder, is that all they really wanted in the first place? You know, a free spin on the parts wheel.
Obviously the answer can only be based on what information was given. What if it’s not the right solution? What if the mechanic’s answer doesn’t match what they’ve researched on the internet? What if they think it’s still something else and the mechanic is wrong? Now what? I’ve solved these “thinking” answers with my own little tidbit of wacky wisdom. I’ll tell them, “I try not to think. It gets me in trouble every time. I’d rather test it and be sure.” Which only leads to, “Then, what would be your best guess?”
Now we’ve gone passed the sinch’ ya, the look, and the think, and have gone straight to the guess. I’ve got a standard answer for the guess. It’s an answer that throws the whole question of sinch’ ya, look, and think right out the window. I tell them, “Well, it sounds like butterflies in the muffler.” Imagine the unusual stares I get. For me, it’s a priceless moment. It’s about then they realize I’m not about to tell them anything worthwhile about my job, their car, or their problem. Let’s face it, the long and short of it all is thinking, looking, and sinch’ ya’s don’t put supper on the table.
Of course, it’s all about the dollar. It goes back to why it’s not such a good idea to give estimates over the phone without knowing the condition of the vehicle. Despite their best efforts to explain things, I’ve found over the years if they knew what was wrong in the first place chances are we wouldn’t be having this conversation.
But, sinch’ ur here, maybe I can make an exception. Maybe I’ll bend a bit and take a look at the problem. Yea, I’ve slipped up more than a few times, usually after I’ve forgotten the golden rule of not “looking” at a customer’s car unless we’ve agreed on a fee. And, what happens 99% of time? They’ll thank me and tell me they’ll be back later to have the work done, but I wouldn’t hold your breath you’ll ever see them again.
In large, urban shops the whole concept of the sinch’ ya bargain hunter is probably a whole lot different than the same type of customer in a small rural town. Meaning, there isn’t one set rule or answer to the issue. The big problem for both the big city and the small town is educating the customer, as well as the technician on what it takes to do this job.
I’ve got to admit, after 3 decades of working on cars I still don’t quite understand the general public. Sinch ya’ gotta have them, you might as well “look” at their car and tell them what ya “think”, at least that’s my best “guess”. But, I am sure of one thing, when I retire from all this wrenching and scanning I won’t be the bargain hunter type of customer. I know from experience what it takes to do this job, and I highly respect anyone who takes on this trade and performs the job with professionalism. But, I might ask ya to check the butterflies in the muffler, sinch’ ya got it in the shop and all.
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By Jay Huh
Just read Joe's column on this months R+W. First of all, if you guys don't have a subscription to this, subscribe! So many good tips on there.
Anyway... I had a similar experience- friends and family have thought I was crazy every step of the way in my business and everytime I expanded. I am grateful for this forum bc I am surrounded by the right people going through similar experiences but how have you guys found the right people in your everyday life? Do you guys have someone like-minded that you share lunch/life with? I am lucky to have ONE person in the area but would like to have a group and maybe even a local mentor of some sort.