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Don’t Buy Into the “New Normal”

 

A few weeks ago I attended a business networking luncheon and overheard a few business owners having a heated discussion over the economy. They were discussing the economic climate as it exists today and someone made a comment that due to a variety of reasons, what we have today is the “New Normal”. He went on to say that our best days are behind us and that we need to adjust to the ways things are today.

 

Not knowing what to say to this group, I kept silent. I do realize that the past few years have not been a walk in the park, but to accept that things will never be the same as it was and because of that we should give up hope, is not only ridiculous, but self-defeating. A defeatist attitude will in fact cause the very thing they probably fear the most; and that is, failure.

 

Let’s say a ball team like the Yankees fails to make the playoffs a few years in a row. Do you think the managers, players and coaches get together during the off season and tell each other; “Well, I guess we should accept the fact that we can’t win anymore, after all, this is the New Normal.” On the contrary, not matter what kind of success the Yankees had last season, when the new season opens, their goal is to win the World Series. And as business people, we need to think the same way.

 

Today is not like it was yesterday and tomorrow will not be like it is today, that’s call life. Nothing remains the same and what happens in the past does not guarantee tomorrow’s success or failure. Make today better than yesterday and work hard today to insure that tomorrow will be better than today. That’s the only thing we have, our ability to not just embrace change, but to actually create it.

 

There will always be the naysayers. Those that say the world is against us, that there is some unknown force that stands in our way. Don’t listen to them; don’t get sucked into going down the path of mediocrity. It’s a road with no future, a road littered with causalities. Accepting the “New Normal” is accepting your fate, and that means accepting failure. The truth is, your biggest obstacle to your personal success is the person your look in the mirror each and every day.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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